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“I visited the store today and I was helped by Sara and Jacob, both of them were extremely helpful, wonderful attitude and very knowledgeable, it’s very refreshing to have this experience with your phone company, I highly recommend them.”
“Went it to get our phone transferred from a broken phone to a warranty replacement one. The staff there were friendly and extremely helpful. They knew exactly what the issues were and did an excellent job of fixing it. We've been a loyal T Mobile customer for over 5 years now and would never think of changing.”
“DESTINY was working when I walked in looking for a new cell phone.
She was really informed on how to get me the best deal in regards to my financial situation at the time. I even told her I was going to go across the street and compare prices at metropcs. But after just a few minutes inside their building I knew my phone was going to be.......?? a BOOST PHONE.... Courtesy of my DESTINY ???”
“I walked into the store hoping someone could help me install a screen protector on my new Samsung tablet. Out comes Andrea to the rescue and she did a remarkable job with a perfect install. The peeps at this T-Mobile store are friendly, very knowledgeable and are a pleasure to deal with. HIGHLY RECOMMENDED!
I also met Kervin at the store where he helped fix an annoying typing issue I was struggling with on my Google Pixel. 15 minutes later, all fixed, thank you Kervin! GREAT, friendly and knowledgeable staff at this store. HIGHLY RECOMMENDED!”
“Sarasota store Manager, Mary, went above and beyond to help me with my account, saving me time and money! She was patient and kind and I discovered she stayed past the end of her shift to make this go right. I am very grateful.”
“Chris and Amari were super helpful and friendly! Helped me set up my new phone with no issues and also helped me get a new tablet I've been wanting! Would highly recommend ?”
“The salesman I first had was not good. I ended up buying an iphone air, which he recommended and it was not a good choice for me. He steered me wrong about the ease of use and he sold me on an expensive monthly plan. The sale did not take very long. I was naive to believe I had gotten a good deal and a good phone. When home, I could not get the phone volume to be loud enough to be heard easily. There were too many difficulties in learning a way to use this efficiently. And I realized what a great expense it was. It was too difficult an adjustment for me to use this phone. When I returned the phone for a full refund, Louis was a total professional. He understood what had happened with the original sales person, was sympathetic and got me the refund. He also saved me a lot of money on a monthly plan for my Samsung cell, which I have gone back to... Thank you, Louis!”
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“One of the best customer service experiences I have ever had. Was promptly greeted and directed to the most kind and knowledgeable associate, Spencer. Spencer made the process easy, answered all my questions and got me exactly what I needed. Spencer was so friendly and incredibly smart and made the hour plus visit, enjoyable. The location is clean and the other associates were friendly and helpful.”