Auto Repair in Wesley Chapel, FL

“**Updating my review because this place is really on their P's and Q's when it comes to customer service. Meaning they take good care of you! Following my initial review, I was contacted about my concerns by Raphael and he made sure to walk thru and review each concern. Raphael went above and beyond to make sure I was satisfied following the detailed tune up. My mufflers were aligned and the gap was closed. I was happy with their work and will recommend this location because their customer service is top tier..especially for a car service shop.------original review:Following an accident where I was sandwiched between two cars, I figured it was a good place to take my car for repairs.Customer service is good. Especially Lisa at the front desk. Very friendly. Getting my rental was a breeze. Although I requested text updates, I had to call and request updates. No biggie. Once my car was ready, I was excited to pick it up, expecting quality work.I was** disappointed with the repairs. I still have a gap in the front grill, and the back panel is not flush with the rest of the car. I also had misaligned mufflers.”

“We had such a great experience with Claudia, Careem and Anna!We set up an appointment quickly and easily with Claudia who helped us to test drive the Lexus RX and NX, and helped us work through some numbers before putting a deposit down. She was very informative and great to work with!The next day we came back to actually purchase a Lexus RX premium and Careem was there to guide us through the whole process. He is so friendly and helpful! He helped us get through the paperwork as well as gave us a tour of the dealership, helped me get to know the car and helped with anything else we needed.Anna was wonderful to work with doing all of the paperwork and payment. She was very detailed and so friendly as well!The dealership is so clean, well run, and the cafe is amazing for while you wait to have a service done. The lifetime oil changes are also unbeatable!Overall we could tell this dealership is run by an owner who cares for both their clients AND employees. We will definitely be back in the future!”

“Had a start problem with my car n they were able to diagnose in the morning I called. The mechanic Adrian did an outstanding job finding the problem as the starter and was able to replace the starter in the afternoon. Adrian was very professional and cost was great!! Will use if needed again”

“Gary gave me the absolute best customer experience I've ever had. He was helpful and kind and very knowledgeable. I'll definitely come back for anything I need in the future. Keep up the great work man!”

“So far whenever I take my car in for service I receive the upmost courteous service from everyone I come in contact with rather in Service or at the coffee station. This place is great!”

“Awesome staff, professional and helpful. My sales guy Matt Crespo was absolutely great from beginning to end. Great Staff Sales Mgr and Finance absolutely awesome. Team made my shopping experience absolutely amazing thank you”

“Not only is Jack an excellent fellow we took our Pontiac G6 and to have the bumper put back on and headlights and paint he went so far above and beyond what anyone else would have done workmanship is absolutely superb I would very highly recommend Jack's Auto Body Shop and Jack himself personally I am more than pleased with the work that he did. I wish I could post a photo of the car before and after just unbelievable excellent business very friendly very helpful and always keeps you informed as to what's going on”

“I don’t have enough words to explained how grateful I am of Ed,Teddy and Alejandra. This team is invincible, all were very attentive of our family needs and budget that made our experience the best one we ever had at a dealership. Previously went to a dealership near by they tried to over charged us for vehicle, explained to Ed my situation and they were so helpful and honest about their pricing. I’m so happy to be part of the Kia Family of Wesley Chapel. All were very attentive but due to my given experience Ed and Teddy are the best ones. I’m very happy with my fully loaded Kia Sportage!!! Thank you ?”

“The people I met we're always friendly and helpful, have only minor things done but with no problem The only thing is, they are way overpriced in everything, tires ... I paid almost 400 $ for one, needed two more and got two for that price. They wanted me to have air filter, spark plugs and battery replaced, quoted a price of 2000.-$ , checked other place 500-600. Driving Mercedes doesn't mean I don't watch what stuff cost . So overall satisfied but overpriced”

“I was very impressed with the whole car buying experience at Park Lincoln! From David the salesmen, George the GM and Robert in finance. Iv bought many cars from different dealerships and I would say I had the best experience at Park. Very professional! And Nice”

“Always GREAT service experience. This time was no difference. My service advisor, Josh was very professional, knowledgeable and thorough. I appreciated the updates during my visit very much. Definitely appreciate the small support for the greatest military in the world, "freedom isn't free! ""Some gave ALL, all gave SOME!!"Thank you Wesley Chapel Toyota!”

“Need a new car ask for Mike Brockway. I have bought two cars from him. He cares about his customers and will help you find the right car for your needs and situation. He follows up on his promises too!”

“We were met at the door by Elias Hernandez. He was quite welcoming and naturally excited to see us. We looked at the CX-30 and Elias was very knowledgeable on this model. He pointed out so many advantages the carbon model had and showed our daughter, who was purchasing the car, how to use various features.Elias was super good at sharing facts and never promised what he could not deliver. He was very professional throughout our negotiations and helped us complete the deal as quickly as he could. We loved working with him to make a final deal. I would highly recommend working with him to purchase a new Mazda. Go Wesley Chapel Mazda!!!”

“Fast, friendly and very affordable. Very highly recommended!!They were open late (thank God!) and they patched my tire right up!My night would've been ruined had it not been for them.”

“I recently had the pleasure of working with Johnny Millaway at Lexus of Wesley Chapel, and I cannot express how grateful I am for the exceptional service he provided throughout my car-buying experience.From the beginning, Johnny demonstrated an unparalleled level of dedication and professionalism. I reached out to him in advance, outlining my budget and preferences, and he went above and beyond to help me navigate the myriad of options available. His guidance in considering both big and small details, coupled with his extensive knowledge of various makes and models, truly set him apart.Johnny consistently kept me informed about pre-owned cars matching my criteria, providing insightful test drive videos and promptly addressing all my inquiries, even when I couldn't be physically present. His transparent and patient approach allowed me to make an informed decision without feeling rushed, creating a stress-free environment during the decision-making process.Throughout the purchasing journey, Johnny exhibited transparency, effective communication, and a genuine desire to help me find not just a great car, but the perfect one for me. He assisted in navigating the paperwork, ensuring I understood the process and liaising with my bank to secure a smooth loan approval.What stood out most was Johnny's personal touch. He remembered details such as my upcoming cross-country road trip, and even after the purchase, he continued to check in via email and text, showcasing a level of care and attention that is truly rare in the industry.Johnny Millaway is more than just a car salesman; he's a trustworthy advisor, a knowledgeable expert, and an all-around good guy. I wholeheartedly recommend him to anyone preparing to make a big purchase. My experience with Johnny has solidified my decision to exclusively trust Lexus of Wesley Chapel for all my future vehicle purchases, and I will undoubtedly be requesting to work with Johnny again.Thank you, Johnny, for making this experience not only enjoyable but truly memorable. Your dedication to customer satisfaction has earned you a customer for life.”

“Had an excellent experience at Wesley Chapel Honda. The sales team consisting of Nick and Omar was able to work with my trade-in and give me a fair price. I look forward to continue to do business with them.”

“Leonard was extremely helpful when it came to getting me a new car in my price range. He listened when I told him what I wanted, and he didn’t stop badgering his manager until he got it for me. He was informative without being pushy, which is one of the best qualities a salesman can have. I’m lucky to have worked with Leonard and I definitely recommend him if you’re in the market for a new car, or for any of your Hyundai needs!”

“I would like to recognize Zack in car sales for an exceptional shopping experience. He was clear concise and most of all honest and sincere. If you're looking for a worry free experience with no games ask for Zack. His integrity separates himself from other sales people on top of his vast knowledge in the cars and trucks he is selling. After a bad experience with Morgan Chevy in Tampa, Zack restored my faith in car sales which was lost after my experience at Morgan. Thank you Zack for spending time with me in my search for a new vehicle.”

“Had a great experience working with Ashley Tucker when purchasing a used Ford Explorer Sport. She was patient in answering all of my various questions on the phone about the vehicle's condition, warranty options, and trade-in. While Ashley works in sales, she has excellent customer service skills and attention to detail. This gave me the confidence to make the 1hr drive and was not disappointed! Upon arriving, she stayed true to expectations and made sure my family was properly accommodated with our time and let us do most of the talking. At the end of the day, we ended up with a trade-in value and price for our vehicle that met and exceeded our expectations. It was one of the best car-buying experiences I've had in a long time. I would definitely go back to her on my next vehicle purchase. Keep up the great work! :)”

“Customer service rep, Jasmine was nice and cordial she did all she could to make our experience a pleasant one. Our vehicle needed parts that were on back order. so the car had to stay for a few days, and a rental was offered to us on the dealerships dime. What prevented me from giving a five star rating was the fact that when I received the car the issue I had originally was still present, and this was something that should’ve been caught on the first inspection by the mechanic. But overall, it was a fine pleasant experience.”

“I had a tire pressure monitoring light on for my Honda Civic and went to this Goodyear location to have it checked out. The technician was very friendly and showed me how to simply reset the TPMS from the dash in my car with no repair needed! Great experience and I will be going back when I have tire issues. Thanks again!”

“Bought my last 2 cars from here, and I can honestly say they take care of you! Can’t say that about dealerships really. Jeny in finance really helps you out and is on top of everything. Even calling you after your deal making sure everything is good. Dennis the salesman was very quick and easy. He made me feel really comfortable! Highly recommend going here if you wanted something new!”

“Great place, drove my 2018 Passat GT from Orlando to Tampa, and all of the sudden my oil light went on low on oil. Stopped in to buy oil they just took my keys rook the car and added oil at no charge. Thank You!!!”

“Title: Opportunity for Improvement in Customer Service for Rideshare Drivers As an Uber driver and proud owner of an S3 BMW, I recently had to bring my vehicle in for servicing at Wesley Chapel BMW. I want to make it clear that the service I received from the staff at Wesley Chapel BMW was excellent, and I don't mean to offend them in any way. However, I feel compelled to share my experience and offer a suggestion for improvement to BMW corporate from the perspective of a working American. I believe that there should be a solution in place to allow rideshare drivers to continue earning money when their vehicles are being serviced for more than a day. While I received good service from the individuals at Wesley Chapel BMW, I believe there is an opportunity for BMW corporate to explore the possibility of setting up rentals and loaner vehicles specifically for individuals involved in rideshare services. This would greatly enhance the customer service experience and expand the brand's appeal. Currently, the Hertz rental location associated with Wesley Chapel BMW does not permit the use of rental vehicles for rideshare purposes. I have found that there are other rental agencies in Florida that do allow rideshare usage, but unfortunately, Wesley Chapel BMW does not have contracts with these establishments. Therefore, I hope this review serves as an informative suggestion to create an opportunity for working-class Americans to continue earning money while their vehicles are being serviced by any dealership from which they purchased their dream vehicle. FYI if this sounds good to you and you put it in place, I would like compensation for my intellectual property ([email protected]) In conclusion, I want to express my gratitude for the service I received at Wesley Chapel BMW and to bring attention to this potential area for improvement. I believe that by addressing this issue, BMW can further demonstrate its commitment to customer satisfaction and support the livelihoods of hardworking individuals like myself. PS, big up Joahanny at Hertz rental off hwy 54 in Wesley Chapel for putting me in a new vehicle for my ego Thank you.”

“We walked into this place to just browsing and ended up buying a car lol. Zach Brown greeted us with a willingness to help with any questions we may have. I saw what I like and interested in and asked Zach to just give us out of the door price. We don't really have much time to sit around for anything more that's what we want just give us what we need. Zach worked on it few mins and he came up with what we need he's quick and attentively to details and we liked that! We came back the following day and picked up the car. We love our new TrailBlazer -2023 and Zach Brown made it all happened! He is a good sales person he worked on what we asked for and he brought it to us quickly thanks Zach keep up a great job your good”

“All four of my tires were down 10 lbs. Dave informed me that it was probably because if the quick change in temperature. He filled all four tires and did so with a smile. I was willing to pay but he did it for free. GREAT SERVICE, with a GREAT ATTITUDE!!!”

“Fadi Hanna sold us our new red Rogue. I can't say enough about our experience with Fadi. He was very attentive and the consummate professional with us. I suggest you seek out Fadi and let him guide you through the process.”