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“Antonio and his team from Spectrum at the Grove in Wesley Chapel earned ALL the STARS! What an unbelievable collaboration as they worked in unity to assist me and the 16 other names on the store’s waitlist monitor, only 2 with scheduled appointments. All reps were friendly, helpful, and welcoming. Their combined efforts reassured each client we would be helped in a timely manner. Still, I never felt rushed or dismissed when it was my turn. Antonio had the knowledge and the patience necessary for my special circumstances of locked phones, locked accounts, late and aging parents, and their use of technology. He was kind and gracious, going the extra mile to ensure I had everything necessary to surprise my hospitalized mother with a senior friendly phone. With such personalized service, he is a valuable asset to your company.”
“David Medina had the best customer experience I ever had in a T-Mobile store. He went out of his way to make sure we had every deal available to us known and took out that time for us. Very happy and appreciated customer, thank you David”
“Nohemy was wonderful and awesome, she took care of me professionally and got everything I came there to do wirking, go look her up when you go to the store, in and out”
“I had an amazing time at this location. Jason helped me through my entire process of switching from Apple to Samsung. He went above and beyond and made sure i got the best promos available and saved me so much money. It was a super long process and he guided me through everything. 1000/10 will work with him again! Thank You Jason!”
“Jeff and Dusty at Verizon Cypress Creek are the reason we stay with Verizon. Took a difficult situation and turned it into a positive situation for us.
Sometimes a little customer service goes a long way and makes the difference of a short term customer converting to a forever customer !!
Great Job today Gentlemen!!”
“Amar was extremely helpful explaining our options and getting our phones set up. This man truly cares about his work and is a rare find in this business. If you go to this store and need help, he's the one you want!!”
“The VERIZON STORE on North Dale Mabry in Tampa was amazing. The female rep was able to unlock my phone since I was not able to stop the talk back feature. She was amazing!”
10:00 AM - 8:00 PM
5534 Wesley Chapel Loop, Zephyrhills
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“When you call to sign up, the answer right away (within 30 seconds). But when you call to answer, you are at least on a 20-40 minute wait on a good day, which the repetitive answering machine on the background telling you to download the spectrum app...However, the reps were very helpful!”
“Today I was serviced by a customer service rep by the name of Alex at this location in the North Dale Mabry store. I am a happy camper now. I had some issues with my bill and he fixed it for me and he was very nice and knew his stuff. I thank Alex for the great customer service experience that I had this morning. I look forward to seeing him again next time!”
“UPDATE....We bought a house in Nokomis Fl and live an hour away. We set up 2 appointments for Frontier to hook up our internet and both times they were a no show. No phone call no email
no text to let us know they weren't coming.
This was the worst
company we've dealt
with and we have had
many different
companies for internet
installation. We ended
up getting T Mobile and
it was after 4:00 that
same day Frontier blew
us off and we had
internet by 7:00 that
evening. Idiots!
UPDATE...
Unfortunately T
Mobile did not work out for us with Internet service because we have too many devices. We ended up going to our local Verizon store to get Internet which is
now Frontier. We explained about Frontiers no show twice and they assured us it would not happen again. We now have Frontier and it seems to be good for us.”
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“Nolan is actually one of the best customer service manager that you have on your operation. He was very patient and excellent with customer service. He’s an asset to your company.”