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“The representative was good and fixed the problem I had with my spectrum cell phones. But here is the discomfort of the visit unfortunately I got the counter that was next to the window west side of the building and the sun boils in there you couldn’t see the phone you couldn’t see what you were doing and you couldn’t stand there because it was so hot so we had to go to the side which was not good because that didn’t give us enough room next to the other counter . I don’t know why the manager of that Store wouldn’t suggest spectrum putting window tint on those windows which would be better than the blinds unless you use a certain kind of blinds because cheap blinds will melt that is something that needs to be taken care of immediately. It even makes the store hotter than it should be. I couldn’t be the first customer to complain about that.”
“When you call to sign up, the answer right away (within 30 seconds). But when you call to answer, you are at least on a 20-40 minute wait on a good day, which the repetitive answering machine on the background telling you to download the spectrum app...However, the reps were very helpful!”
Internet Service Providers
Internet Service Providers
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“Nolan is actually one of the best customer service manager that you have on your operation. He was very patient and excellent with customer service. He’s an asset to your company.”