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“I really enjoy the customer service and prompt attention to detail with each interaction. I can’t say enough about the location manager going above and beyond each time I see him interact with a customer as well as my staff. We enjoy renting from Avis in apopka due to how well they treat and manage each customer! I definitely recommend all who need a rental to reach out to Apopka Avis!”
“Excellent customer service by Merquis (Merkis) and Milagros!!! Everything was perfect and they helped me with exchanging my vehicle!
At the end of the day, it was my first experience with AVIS and what a nice one to remember! FOR SURE I will have AVIS as my top-of-mind choice!”
“Kirstin was great, she helped us get the car quickly and explained all the details clearly and concisely (first time driving EV). Very flexible to drop off after use, after hours.”
“Wonderful Agency! Professional! Awesome! Makes all of my travel fun and easy. I have such great travel memories thanks to Atlas Global Travel and their professionals!!”
“Treated. Like. Royalty. Mrs. Lerma was a top professional during my time as a tenant answering all my questions and tracking all my maintenance requests with follow ups. High recommened.”
“Had a very stressful experience at another rental car place came here, and herb got me hooked up very, very easy, very, very kind.Car is clean would recommend to anyone”
“Avis contacted me and refunded the amount they overcharged and apologized for the other inconveniences reported, which is why I changed my rating regarding this service. My experience renting a car with Avis was not the best. Firstly, I was at the store to pick up a car and I would have an upgrade because there wasn't a car in my category in the store, but another attendant arrived when I was signing the contract and tore up the contract and gave me the car in my category, then that the other attendant had already mentioned the upgrade. I was excited and then upset. And when returning the car, they charged me an extra daily fee claiming that I had returned it the other day and this was completely absurd, as I returned it on the scheduled day and time. Customer service discounted part of the charge but still charged me for late delivery, even though I was not late. I do not intend to rent with Avis again as I cannot trust this company.”
“I was impressed by the attention to customer satisfaction from the staff at I Drive rentals.Alex was able to get me and two friends into a slingshot with little to no hassle. 10/10 would recommend.”
“I will pick up a car on Saturday September 23 at the airport 4:oo pm.I will stay at the Aventura hotel.I want to return it to AVIS from the hotel on Monday 25 by night or Tuesday 26 by morning. What should I do ?.I have called the AVIS phone number at the hotel but there is a message saying that the number is not receiving calls at the moment.”
“Car rental located inside the hotel. Staff is very friendly. We went ahead and paid for the tolls at $12 a day, no bad if you plan on traveling on the freeways. We went to Cocoa Beach with ease in a Malibu for 3 people.”
“All went well with my experience. Had the type car I asked for. Full tank and clean. Staff was courteous and professional. Pickup and return went easy and smooth. I'd give my rental business again.”
“It was a pleasure meeting with you today Maria. Thank you for taking the time to show me the EV vehicles and explaining everything with Uber Rideshare. I will see you Monday to pick up my vehicle.”
“Specifically wanted a 7 seater, Website shows a Dodge Durango (or similar). Rented for the day for $100, Got the car no issue, noticed 3 rows of seats, thinking "great, it's the 7 seater", drove a few miles to our hotel to later find there's 3 rows of 2 seats. One of our party got left behind. Excuse was "it's the hemi package". My reply "mate I didn't order a hemi, I ordered a 7 seater". Got $20 compensation.”
“I needed assistance from the agency of this hotel because I had reserved my car AVIS 30min walk from this agency and I wanted to know if it was possible to change. The person (I don't have the name of the lady who received me) was really helpful and did everything she could to help me as it was an agency from another "district". Unfortunately it didn't work out, but I would like to thank her again for the TOP service she gave me (visit on Thursday morning, September 21).In the end it wasn't too bad, because after a short walk I was able to get the car I'd chosen in the UNIVERSAL "Hilton" hotel, with very good service too!”
“Very good, although I am awaiting the disbursement or refund of the deposit. The perfect vehicle, excellent maintenance. Ideal cost benefit. Ideal delivery and receipt service.”
“Everything worked perfectly. Yes, we have to be careful because we paid for all the insurance and the full tank of gas in advance and they wanted to charge us for everything again because supposedly “we didn't have it.” After my complaint “they found that in my reservation”, coincidentally.”
“Here is a shout out to Jason at this Avis location. He was awesome and saved the day. I had just rented my car the evening before and when I got to my car in the morning the key fob was not working. After getting the run around with roadside assistance, Jason was able to locate a battery for my fob and got me back on the road. He was very professional and helpful.”
“I witnessed the employees display excellent customer service dealing with irate, entitled customers. I've been a customer for approximately 5 years and have always received top quality customer service.”
“Excellent customer service by Josh Montanez!!! Everything was perfect, even he helped me out with my credit cards, as they were kinda broken (literally!). Not only did I receive an upgrade but MOST IMPORTANTLY he was able to exchange my vehicle at my request an hour later!
At the end of the day, it was my first experience with AVIS and what a nice one to remember! FOR SURE I will have AVIS as my top-of-mind choice!”
“Excellent Staff…Good Prices and Very Helpful…Have rented here on 3 occasions and never had a problem always found the Gentleman inreception at Embassy Suits very attentive and helpful…”
“Mark at Payless was fantastic. He was honest and make the process painless. If you are a local person needing a short term rental this is the best place to go in Orlando. Do not waste your time with any of the other cheap companies that provide so called, good deals. They will lie, scam and waste your time. Just call Mark at Payless and he will give you the best deal in town with no wasted time or any hassles!”
“Couldn't have been a better experience. No line at the counter, the woman working took just a couple min to process our paperwork and gave us no trouble with the paper coupon we had. A friendly, jokey man pulled up in a gorgeous new Jeep for us with only 5,000 miles on it, for a really great rate. I'm surprised to see all the bad reviews. Perhaps folks only write in when something goes wrong?”
“When I first arrived at the Universal’s Dockside Resort, I scoffed a bit thinking, “Who would need a rental car after they already got to the hotel?” Well, turns out me.Due to unforeseen weather circumstances, we had a sudden change of plans, and having an Avis rental site on the property turned out to be a remarkable convenience. Kirsten, who was the only person working the counter at the time, takes an obvious pride in her work, and works hard to provide a good customer experience. Since I was a walk up, my rental process took a little longer than normal. She had two scheduled appointments during the time we were talking that she honored and took care of efficiently. When she could fully dedicate her attention to me, she personally walked me out to my car to show me where it was parked, and to see if it met my hopes for the day. After that, we walked back to the desk to finish up the paperwork. Including the two “interruptions”, the whole process took a little less than an hour.The car was clean and well-maintained. It was an EV vehicle and operated perfectly. So nice to not have to worry about filling it up with gas before bringing it back. Since I returned the car after the Avis desk hours, I simply dropped the key with one of the resort front desk staff. Check-in was completed the following morning and I received my final receipt which matched what was originally quoted.I have personally had some really bad car rental experiences in the recent past, so I can appreciate what some of the other reviewers here have said. My experience happened to be excellent. Kirsten did seem to have to struggle with Avis computer systems quite a bit on a number occasions. (Additionally, I had to call the following day to make sure the check-in process has been completed as I have not received the final receipt. Again, Kirsten answered the telephone and within a couple minutes I had my email receipt.) It’s not her fault, I’m guessing it’s something with Avis systemically. I hope the Avis higher-ups can see this, and the frustrations stated elsewhere this page, and get that figured out, because you’ve got some really good people working behind the counter who deserve better support.”
9AM - 12PM
1500 Oakley Seaver Dr, Clermont
Car Rental
“Can not say enough wonderful things about this location & staff! Branch Manager Jacob and Manager trainee Lutz were amazing today! I ordered a rental car through Enterprise in Clermont weeks ago, showed up today - no car and no help. Walked into the Hertz location and was greeted instantly by Jacob who not only had a car but the car I needed! Lutz processed the paperwork and I was out of the office, with a car in less than a half hour. Jacob and Lutz, THANK YOU FOR SAVING THE DAY - We will DEFINITELY be using this location for our rental needs going forward!!”
“Everything went according to schedule. During the handover, Mr. took a picture of the car. He explained everything. There was no problem with the return. The price and the car were exactly what we agreed upon in advance when ordering online.”
9AM - 12PM
6001 Destination Pkwy, Orlando
Car Rental
“Basically returned the car at this location.
The rental station is a bit hard to find, it’s on the backside of the Hilton hotel… better to access via the parking garage on the Tradeshow blvd.
Rental office is also located in the building few stairs up, and just besides the parking garage. It’s also a bit hard to find, as there are no clear signs.
Anyways, once identified, it was quite smooth.”
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“service was fast, super sweet employees, and very patient! I had a car accident and they were the only place that had cars in the lot that were like my toyota! If I ever need to rent a car, i’m definitely coming back to them. and the car was great! thanks so much”