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“My experience at this store is excellent. I’ve been coming here for years and Jesse always takes care of what I need. He has a lot of patience and takes his time to explain everything I need to know and always provides great information. Thank you so much Jesse for all your help and for everything that you do!”
“Yesterday I was on the phone with a good friend of mine. Who’s also a T-Mobile customer. He lives out towards Lake County so he went to a store in Eustis. He got a new phone so he needed his information transferred over and his new phone set up. He’s not the most up-to-date guy when it comes to technology if you know what So he needs assistance when he goes to places like that. He had let me know that the store and used to treated him terribly. He didn’t know his Apple ID and right then and there they had an attitude about it and also they told him that they couldn’t transfer information from one phone to another, which is completely untrue. He ended up, leaving their upset and unhappy. It was a waste of time. At that point I told him that I have been using the Tmobile store in the Victoria Plaza in Apopka for the longest time and the staff up there is always more than helpful the last time three months ago I got a new phone. I didn’t remember my Apple ID and I only need that they transferred all my stuff over and they made it a very positive experience. He went today and thanks to Natalia a young lady that worked there she made it look effortlessly and it was painless. She retrieved his Apple ID or password whatever it was she transferred all his data and he was so happy and he called me to tell me thank you for sending me to those people. Customer service over the last couple decades has suffered and when you have people like Natalia and the staff up at that store go above and beyond. It’s a breath of fresh air to know that there are still some people that appreciate you as a customer. I hope that people over this staff area manager’s district managers supervisors whoever check these reviews because this staff for the longest time has always done their job at a high level.”
“Mark and the other associate (sorry don’t remember her name but she had awesome earrings) were very helpful and knowledgeable. We went in to see if switching providers was a better option for us. Mark explained everything in detail and pulled up several plans so we could see the price difference. We left last Sunday with a new provider and 2 new iPhones happily.”
“We just flew in from Iowa and our daughter’s service wasn’t working. We stopped in and Milly went above and beyond helping us. She spent time with us troubleshooting and got our phone back on track. She was helpful and friendly. Greatly appreciate her help! Thank you! Highly recommend!”
“Although this authorized dealer wasn't t able to fix my problem, Isa tried everything! I was impressed by his knowledge and empathy. I would definitely recommend this store.”
“Alejandra at T-Mobile was amazing! She was friendly, patient, and took the time to explain everything clearly. She made the whole process easy and stress-free. Truly great customer service thank you, Alejandra!”
“Amazing experience!! Excellent customer service. Everyone that works there are so pleasant, knowledgeable and professional. Specially Arianna, Brandon and Jonathan. Great group of people. Definitely recommend them to everyone.
Very clear and transparent business.”
“Best Boost store in Apopka. Super friendly, knowledgeable, and clear speaking English. So nice to do business with, ending up buying a new phone I didn't even need!!”
“Best store and service. The owner is v friendly and helpful. He would spend hour to help you. So kind and friendly. I always go to him when i pay my hills or renew my phone.”
“Thanks so much to Ashley Haberle I had my phone shipped in was having issues setting it up and went in was helped with awesome energy knowledge patience understanding very much appreciate it ! Best experience ever with a phone company !”
“Had to transfer a phone. Usually a pain in the royal behind but thanks to Alyssa and her manager they took care of what little problems arose with professionalism and kindness and patience. Thanks to her I didn’t feel angry once. Great job!”
“⭐️⭐️⭐️⭐️⭐️
Excellent service.
I was helped by Diana Rodríguez, who was very kind and also spoke Spanish, which made me feel very comfortable. She solved my phone issue quickly and professionally. I left very satisfied with the service. I 100% recommend this store.”
“I had a great experience with Matt. He was extremely patient throughout the entire process and took the time to resolve all of my account transfer issues. He explained everything clearly and made sure I understood each step.
Matt stayed calm, professional, and focused on finding solutions, which made the whole experience much less stressful. I truly appreciate his dedication and excellent customer service.
Thank you, Matt, for your outstanding support!”
“I will admit, at the very start of my service it’s been a little crazy. They did send two awesome technicians out Jamie and Edgardo and they were able to figure out it’s a tower that was blocking my network. They sent out another team and fixed the issue. I’m so relieved and knowing I can work in peace brings me peace. Thanks.”
“Miguel and Nestar are true professionals at this location. They displayed patience and empathy in my time of need and ensured that I was taken care of. After my phone couldn't make or receive calls/texts, Nestar diagnosed the issue and learned that I needed a new device. Both met my situation with calm and got me on my way. This situation happened at 6:39 pm the that BEFORE Thanksgiving!!! Kudos to these fine professionals that saw fit that I was back in communication!!!”
“The only reason I'm given 5 stars is because of Liset, She is a great asset to your company and deserve a promotion, raise and or a reward. She has great guest service skills, common sense and intuition. I went to the store thinking it was going to be a quick visit to get new equipment and the store turn out to be extremely busy and full of people. How ever Liset was able to take care of me and my son, in a timely manner, due to our special and unique needs. It was the right decision also for the rest of the people there to alleviate stress and avoid tension.
P.S. I'm not happy with Spectrum, as a company they can and should do better by their customers.”
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“I originally went to the Verizon store in Clermont because I was coming from AT&T and only wanted to compare pricing. Unfortunately, the experience there was awful. The staff was unhelpful, unwelcoming, and made my mother and me feel like an inconvenience. We left frustrated and ready to walk away from Verizon altogether.
Thankfully, we decided to visit the Verizon store in Winter Garden next, and that is where we met Christopher. From the moment we walked in, he was welcoming, professional, and extremely knowledgeable. He took the time to explain plans, pricing, and perks clearly and patiently, making sure both my mother and I fully understood everything before making a decision. At no point did we feel rushed or pressured.
Christopher is the main reason I switched to Verizon. His customer service, professionalism, and people skills were outstanding, and the contrast between our experience in Clermont and our experience in Winter Garden was night and day. Verizon truly needs more employees like him and should seriously consider having him train others on customer service and communication, because his approach is exactly what customers expect.
He went above and beyond for both my mother and me and deserves a raise for the level of care and effort he puts into his work. As long as Christopher is employed at that location, I will continue to return. He is an excellent all-around person and a phenomenal representative for Verizon.”