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“⭐️⭐️⭐️⭐️⭐️
It took me a little while to write this review, but I finally made it — and I couldn’t let the chance pass without sharing my amazing experience at The UPS Store in Toco Hills.
I walked in just to make a few prints… and walked out happy, grateful, and honestly blown away! ? All thanks to Kiesha, who gave me a level of personalized service that’s incredibly rare to find these days.
She didn’t just care about what I needed — she actually helped me enhance the look and feel of my prints ??️, paying attention to every little detail. Her kindness, her energy, her passion for what she does… everything was a 1000 out of 10! ?
Kiesha made me feel right at home ? and treated me like more than just a customer. She’s not only excellent at what she does — she’s exceptional with people, which is what truly matters.
Thank you, Kiesha — I’ll absolutely be back! ??”
“Love the UPS store. But next time when y’all close, please put a sign in your window letting the public know that you’re gonna close for two days we would appreciate that.”
“Fantastic and super quick service! This was my first time printing anything, and they were incredibly helpful - even able to accommodate my same day request! I’ll definitely be back for all my future printing needs!”
“I have never once written a review but Muhammad was so great! He was able to help me print the labels for my wedding cards and was so helpful with what other things I could use the store for to print stuff for my wedding. Best UPS Ive ever been to”
“I had a very pleasant experience with Nanda, get notary, shipping, and printing services! And it was on Labor Day so I was grateful to handle business on the holiday. ??”
“I don’t know where the original crew is (Eddy and the usual gang) BUT PLEASE BRING THEM BACK ASAP!!!!
These newbies aren’t cutting it for a high volume location! The store looks like a circus. They aren’t efficient in servicing guest timely or with accuracy! The old crew gave excellent, skillful and timely service that while ensuring customer care!
Edited and Update: after learning the store expansion to a new location and having to divide the dynamic team between both stores, I must say they are working hard to regain their proficiency with delivering great service while working in some of the newbies. Overall this location is still my favorite.”
“I love this store! Very clean and efficiently operated. Persia assisted me, along with a big smile and was very helpful. She certainly is an asset to your company!”
“Jeniffer is excellent at her job, she goes above and beyond what the customer needs, friendly, cheerful and with excellent customer service, congratulations to UPS for having people like Jeniffer to serve the public 11:44 am on 12/23/2024.
Jeniffer is excellent at her job, she goes beyond what the customer needs, friendly, cheerful and with excellent customer service, congratulations to UPS for having people like Jeniffer to serve the public 11:44 am on 12/23/2024.”
“I got here OMG coming from another place where I did my notary public the first time at Jonesboro and the notary public messed me up by alterations that makes DMV rejected my papers but coming here very friendly two beautiful ladies and their professional display of knowing their job is outstanding go there for your mail services and notary requirements. What are you still doing if you are in downtown you need to visit this place !”
“The team here is amazing!
They are incredibly efficient, handle multiple tasks at once, and still provide excellent customer service – every single time I’ve been here. Truly impressive and always a pleasure to stop by”
“First time at the Clarkeston FedEx location! The customer service was superb! I think ? the young man that helped me went out his way to give great customer service!! He helped me with loading and uploading my merchandise!! I definitely would go back again!”
“I ship frequently for work, and this location is always reliable. Rarely any long lines, and the staff is friendly and efficient—especially Corey, who always provides excellent service.”
“Friendliest people you will meet. They will answer any question, very patient, and will make you feel welcomed. I always choose this specific location solely for the customer service experience”
“I mistakenly selected the wrong location the female in charge explained how to Cancel and do a new return request to Amazon; while preparing to close the stop in 20 minutes. Hurry?”
“Both of the Ladies there are awesome!! They are friendly and mindful of your time and very professional when it comes to communicating any delays or problems with any service!!! Great moral!!!”
10AM - 3:30PM
375 Rockbridge Rd NW Suite 172, Lilburn
Mailbox Centers
“It's UPS...
The owner and manager are great. They move quickly, can/will answer all your questions, and are very helpful. It's also a very quick in & out experience, you will not be in there long and no long lines.”
“This is the best shipment center ever, they are very professional, they really care about service and try to do impossible. I had a difficult situation with shipping to my country and they helped me to find a workaround. They can deliver with any operator. I recommend this place to all my friends. I choose them over any other place just because I appreciate this level of professionalism.”
“Great Customer Service at this UPS location! Always greeted with a smile and professionalism from Zed and Travis. I have recommended this store personally to family and friends.”
“I was accidentally rude to an employee who was a Dallas Cowboys fan. my tone of voice was alot harsher then I meant it to be and I just wanted to say im sorry to her. Dallas sucks but the customer service at this location is wonderful. everyone was so nice, knowledgeable, and professional.”
“When I go to this location, Mrs. Valerie is the one who keeps everything running smoothly. It's like she's the engine that keeps this place going! Whenever I need to do something here, I always enjoy talking to her because she's so friendly and nice. It makes the whole experience much more enjoyable.”
“Peter and Dania were amazing and so accommodating! They helped us get everything we needed and, on top of that, handled a full office of customers with ease. Their professionalism and calm demeanor made the whole experience smooth and stress-free. Truly appreciated!””
“I'm going to add on that this is an EXCEPTIONAL location! I had a horrible mess up printing some very important brochures with Staples, and it looked like I was just out of luck. I came into this location on a whim and not only did they stop and drop what was going on to help me, they did it in 15 minutes! Every person on the floor was weighing in and helping, and the manager was stand out superb. I'm a retail innovation and customer experience consultant, so I REALLY notice both the big and the little things...and this location sets the bar. I hope they are recognized for how awesome they are. Customers like me are so very appreciative, and it will be awarded with our ongoing business!”
“I've used this location for years. I've always had great customer service and its generally a pleasant experience.I saw some comments saying the owner is rude. I have NEVER known him to be or witnessed him to be rude to anyone. I've lived in the area for 8 years and use his establishment regularly.”
“Nia she was a great help! I get really anxious and nervous about shipping stuff. I’m constantly worried about the address and I have to look it. She didn’t make feel any of those feelings and went above and beyond for me! I recommend this location to everyone!”
“Omar who handles the graphic design was off the charts unbelievable! I gave him my vision and he ran with it and made the most beautiful 6 foot banner for graduation and a poster board. I could not be happier”
“I had a fantastic experience with Corey at this UPS location! He is always friendly and incredibly helpful, going above and beyond to assist me with printing and sending off my letters and packages. Every visit is a pleasure, and I genuinely look forward to seeing him. Corey's commitment to providing excellent customer service makes a significant difference. If you need assistance at UPS, Corey is your go-to guy! Highly recommended!”
“Really shocked at the negative reviews as we’ve been using this location for a couple of years now and have never had any issues. We’re always greeted as soon as we walk through the door and service is always quick and efficient. The guys behind the counter always go above and beyond for me and my husband. I prefer this location over the one at 2897 N. Druid further up the road. They surprisingly have much better reviews and there’s always a long wait time for us there. ??♀️”
“It's the best run place I've been in. They are very profession and helpful. In everything they do. I'm 73 old i really enjoy myself knowing I will be taken care of. I give them a 5 star ?.”
“I had to ship a bunch of really meaningful fragile items— a medium-sized sculpture, cherished cookware, dinnerware, and more. I was nervous about handing them over, but Jamie assured me he’d handle it and that all my items would arrive safely. I was skeptical, but as Jamie promised, every single item reached its destination intact. Thank you Jamie & team!”
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“I waited until to see if all my packages and letters reached their destinations from inside Georgia to Indiana and to California. Sent 9 packages/letters and all of them arrived safely.
When looking at post offices in the Atlanta area, I was shocked at how low the ratings were for other locations. Friends recommended I make the trip out to Avondale and I even took the Marta before walking.
So glad I did. Service was friendly, courteous, and efficient. I apologized to both the lady who helped me and the other clients as I had so many things to send. They were all kind and understanding.
Thanks so much USPS Avondale Estates!”