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“Miss Wanda is a great customer service person she got me a great deal and I am so grateful to spend over 2 hours working on my phone getting me a new phone I'm disabled and I'm she's so so loving and caring to customers thank you Wanda God bless you you're good at your job”
“I want to tell you my experience today with Verizon was fantastic. Juice was beyond wonderful. She is kind knowledgeable excellent at her job. I gave her a 100% Credit for being Beyond Above and Beyond. Thank you juice thank you very much for everything you did for me.”
Open 24 hours
101 Marietta St NW #3340, Atlanta
Internet Service Providers
“Teddy made the experience of transferring VOIP services easy and stress-free. He handled most if not all of the communication required to onboard and was able to get us a great deal on our service. But the main reason that I was so eager to write this review was due to how reliable, competent and dedicated he was to getting the job done right. I have and will continue to recommend this company to anyone in need of business communication services!”
“I had a great experience at this store with help from Pie. She was extremely knowledgeable, fast, and very kind. She even found $20 extra in charges that I didn't need and removed them from my monthly bill! If you're not going to this store and asking for Pie, what are you doing with your life?!”
“Thank you @Samuel! Great experience customer service and his patience with upgraded phone service , awesome young man like extended family member! Happy with my purchase!”
“I had an awesome experience with Yasmine at T-Mobile! She went above and beyond to make sure I got exactly what I needed and made the whole process smooth and easy. Her customer service was top-notch friendly, patient, and super knowledgeable. You can tell she really cares about helping customers. Definitely one of the best experiences I’ve had at a T-Mobile store!”
“I'd like to address these comments about Chynna to the owner. Concerning the negative reviews, I've been a customer of Sprint and now Tmobile for more than 15 years and I've been to this store multiple times with issues. I've always been taken care of by the staff. I can't remember the young ladys name(she'll know who she is) that fixed a recurring billing of $20 dollars that for years sprint and tmobile could not remove from my bill, she fixed it in 5 minutes.
Today at my office AT&T came by to check our fiber internet. I was offered a great deal on a business cell plan that would save $80 a month and pay off the $600+ balance on my phone. Like everyone i'm trying to cut costs so I decided to take it, without any fault to Tmobile. AT&T ported my number but was unable to activate service because my phone was locked, i owed money on it. The manager was fixing to leave my office and I noticed I had no service(because the my service was closed at Tmobile). He was unable to fix the problem with AT&T customer service so I came to the Tmobile store.
I explained to Chynna what was going on and even though I was probably a difficult customer to deal with, she remained patient and absolutely professional while we spent a considerable amount of time dealing with the trainwreck customer service at AT&T, who were unable to solve the problem and port my number back to Tmobile. My phone is heavily used in our courier business to communicate with our accounts, obviously this was a major issue for me. Chynna went well beyond what she needed to do to help me all the while she still greeted every customer that walked in while we sat at the table dealing with customer service at AT&T. I also made the situation more difficult because I don't have my password to the original email that I set the account up with Sprint more than a decade ago. Long story short Chynna came up with a solution by speaking extensively with Tmobile customer service whom eventually were able to get me another line on my account and get my phone working. I truly appreciate how Chynna patiently supported me for at least 90 minutes while we slowly came to the temporary solution. I'm still trying to get my number back from AT&T and will remain with Tmobile and try to find a more cost effective cell plan for my needs.
Chynna would have been well within her lane to tell me that there was nothing else she could do(which would have been correct because this was not a Tmobile problem) but she didn't give up and she solved my problem. Thank you Chynna.”
“I absolutely have to share what an incredible experience I had this location!! I drove 5 miles out of my way to come here because the customer service at the Lavista Road location was so bad. Christian was an absolute pleasure to work with! He was ready, willing and able to help me with my needs and even managed to upsell me some items. I will drive out of my way to come here again!! Well done Christian!!”
“My go to place for my TMobile services. They are very knowledgeable and approachable. Answered all my questions. If I have any questions I may just call them then the TMobile help desk. Shout out to that team there. 100% recommend”
“Had a great experience at this location! Rina was extremely helpful and patient the entire process. She made everything easy to understand, answered all my questions, and provided great customer service. The store was clean, organized, and the atmosphere was very welcoming!”
“I had an excellent experience at T-Mobile thanks to Amber. She went above and beyond to help me resolve ongoing account issues that had been extremely frustrating. Amber personally called the business office and spent nearly an hour working through everything to get real answers and a real solution.
Her patience, professionalism, and persistence truly stood out. It’s rare to find someone willing to put in that kind of effort to make sure a customer is taken care of.
If you visit this T-Mobile location, make sure you ask for Amber. She’s outstanding.”
“I can’t say enough good things about Lyric, the manager at this T-Mobile location. After my phone was stolen in transit, I was stressed and worried about how long it would take to get everything resolved. Lyric went above and beyond to help us get a replacement phone as quickly and smoothly as possible.
They were incredibly patient, knowledgeable, and proactive — explaining every step, advocating on our behalf, and making sure we didn’t feel left in the dark at any point. What could have been a VERY frustrating experience turned into a reassuring one because of Lyric’s professionalism and genuine care. Huge thank you for turning a bad situation into a positive experience. T-Mobile is lucky to have you!!!”
“I need to move from SIM to eSIM and don't have my PIN, so can't do that online myself. Tried the midtown store (which is walking distance) and the experience was terrible.... people there are clueless and I thought they don't know how to smile...
So came all the way out to this store, which has a much higher rating. They were a little busy, but Carlos was very helpful, he knows what to do after I told him my situation, and the whole process is done in no time. Please somebody give him an award or something...
You really need the contrast to see the value of good services.”
“The most honest people in the cell phone business. They don't play games they're seriously honest with you and a great place to do business. Thank you Michael Nalls and Quinn Fox”
“Cesar patiently assisted me (for over 2 hours) with troubleshooting/setting up my third party hotspot device. He was also able to effortlessly transition my carrier service over to Verizon.
It was an absolute pleasure doing business at this location, and for any Blackvue CM100GLTE users out there, the APN is “vzwinternet” (no username/passwords needed).”
“Tee & Karyss gave me the best assistance, and I would also like to show my immense appreciation for Fatima and Tony. These are the greatest T-Mobile employees I’ve ever met. Their energy is genuine and nothing short of amazing!!! Koodos to all of you. God Bless you all❤️❤️❤️”
“Pay attention to their words. They tried to get me to switch my phone over to their service using a promo that was about getting another phone for free. However, they did not express they will need a background check and that they will lock you into a financial contract so when you decide to pop out of their services, you'll be obligated to pay the remainder of both bills. Smh! Pay attention!”
“Had a great experience at the T-Mobile store in Dunwoody, GA. Marc T. was awesome—super friendly, knowledgeable, and easy to talk to. He broke everything down in a way that actually made sense and never made me feel rushed or pressured. You can tell he really cares about helping people and knows his stuff.
He made the whole experience smooth and enjoyable. Highly recommend!”
“Chan was friendly and professional she was very helpful to me and my boyfriend . The whole process was smooth, any questions we had she answered without hesitation. Her customer service is Excellent — I would definitely recommend this Boost Mobile location to others!”
“I had an amazing experience buying my phone here! The staff were super helpful and friendly — they guided me through everything and even helped me set up my new phone. Excellent service, I’m really happy I came here!”
“This was the best experience I’ve ever had at a T-mobile and I’ve been a t-mobile customer for over a decade. Jaalen was extremely helpful and looked out for me. Based on this experience I would highly recommend t-mobile.”
“I went to get accessories for my phone & Blanca gave me the best service ! I would recommend this store to anyone who's looking for a phone or even just accessories ??”
“Gisselle was extremely helpful, i came in for just a tablet, ended up leaving with a new iPhone 17 (i had an iPhone 12 ) and 2 new tablets after she informed me about the discounts i qualified for. She made me feel welcome, and gave me the full breakdown of my savings ! I strongly recommend this staff and location!”
“Joseph B. made this the most pleasant interaction I’ve ever had with a service provider. In the store and out within 5 min, everything I needed in hand.
He was friendly, helpful and spoke in a very calming, pleasant tone. Most importantly, he provided me a number that I can communicate with via SMS, as opposed to the typical 4-word-horror story;“give me a call”.
I’ll be texting later to complete steps for transferring my phone service.
The app has prompted me to, but I hadn’t done because I was skeptical. My bill has been $45 for three years and I didn’t want to change that. However, Joseph gave me the deets and I immediately decided I would,in fact, like to change that. My bill would be $15 less, after 12 months free ✨ of course.”
“On March 7th, I visited the T-Mobile store located at 2900 Peachtree Rd, Atlanta, GA because my phone had been damaged beyond repair and I needed to purchase a replacement.
When I entered the store, there were three employees standing together talking with each other and no other customers present. The way I was acknowledged felt dismissive.
Once I explained that my phone was damaged and that I needed help purchasing a new phone, the associate began assisting me. However, once he realized I could not access my phone to receive the verification code and that I had SIM protection activated, his attitude noticeably changed. He seemed unwilling to continue helping. I was essentially told that there was nothing more he could do and that we had “hit a wall.”
As a result, I left the store feeling frustrated and without a phone. I then went to the Apple Store inside Lenox Mall to purchase a new device. At that point, I was strongly considering leaving T-Mobile entirely because the experience made it seem like there were no solutions available.
Fortunately, the Apple associate advised me to visit the T-Mobile location inside Lenox Mall to retrieve my account PIN so they could proceed with the activation. I arrived at that location about 45 minutes before closing, and the experience there was completely different.
The associate at the Lenox Mall T-Mobile location was extremely helpful. He took the time to properly assist me, contacted T-Mobile customer support, reset my SIM protection, and helped me get my new phone activated. He went above and beyond to resolve the issue.
Honestly, that associate saved my relationship with T-Mobile. Without his help, I likely would have left and opened a plan with another provider.
Overall, the experience at the Peachtree Rd location was disappointing and frustrating, especially given that there were no other customers in the store at the time. However, the excellent service I received at the Lenox Mall location made a huge difference.”
“Give a shoutout!!!!! to everyone in the Tucker T-mobile store you all know who you are☺️ you guys were awesome.!!!!!!!! you guys helped me you were attentive. you were patient even though there was a lot of things going on for that day keep giving Good Customer Service and you guys deserve four stars to all of you. ?????????”
“I had such a great experience with Toni at T-Mobile! He was incredibly kind, patient, and genuinely helpful from start to finish. Toni took the time to answer all of my questions, made sure I understood everything, and went above and beyond to make the process smooth and stress-free.
It’s not every day you come across someone who truly cares about providing excellent customer service, but Toni definitely does. I really appreciate her professionalism and positive attitude—she made my entire experience a great one!
Thank you so much, Tony!”
“Xfinity Store – Roswell Road
I stopped by this location a few weeks ago to pick up my Wi-Fi equipment. While the representative who helped me didn’t have the clearest communication skills, he was still very helpful and patient. After asking a few questions, he made sure I left with exactly what I needed.
The store was clean, the staff was friendly, and I didn’t have to wait long—which was a huge plus. Overall, a positive and easy experience!”
“George was amazing!!! He handled everything very professionally and quickly!! I came in confused but I left out feeling more confident with my phone and issues that may come up again!! Looking for great customer service and professionalism visit Verizon located in East Atlanta off Caroline street!!
Warm regards
Natasha Hunter”
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“Nore was so helpful, I came in on my lunch break in need of a phone. She was happy to help me. She knew exactly what I wanted and made the process calm and swift. Thank you so much !!! ⭐️⭐️⭐️⭐️⭐️”