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“What can I not say about this location, Alex and the team here are amazing. The customer service was impeccable, patient, sincere, and genuine. I wish more places had the training this team has. Thank You for everything, M.B.”
“Ryan was very helpful, courteous, full of information, listening and understanding skills to help the customer to the fullest extent. He has all the answers. You have to have patience for this kind of service. I would give him& the location five stars. He caters to all groups of people. Thank you raayan”
“Thank you beautiful ladies; today i had the worst experience at another metro, luckily i came down here and these wonderful ladies helped me out and made me feel welcomed and heard!!! truly appreciate yall for helping me . this is my main location ill come to for help!!!”
10:30AM - 6:30PM
3956 Buford Hwy NE, Atlanta
Electronics
“Excellent service from start to finish. The staff was knowledgeable, professional, and respectful of my time. The appliance was installed efficiently and works perfectly. Pricing was fair and communication was clear throughout the process. I highly recommend this company for both service and appliances needs. Excellent service and products. So happy with my samsung stove and bespoke refrigerator.?”
“great customer service!!! highly recommend! we went to another tmobile before on panola road and they treated us horribly! this store helped with no issues! job well done!”
“With a little bit of work, Jairus got me right with a new iPhone 17 Pro Max upgrade AND saved me money. I got out of there in a decent amount of time and with good service.”
“Aly is one of the best person i have met in a metro store. I live 30 mins always, was just at Walmart and decided to check if i have any deals going on. He cleared all my issues , helped me with the best deal . Always gonna come here now”
“Amazing audio store with gear in stock that you can hear (and hear about) from people that love hifi. Dave was patient and knew all about each system we listened to. They have 5-6 listening rooms each setup with different systems. There are a dozen headphones displayed to listen to. I found out later that HiFi Buys is considered of the best audio stores in the country and it is right here. Definitely worth a visit if you love music and hifi.”
“Excellent service ! No stress, professional and timely, very nice customer service and clean waiting room. Very helpful for my next visit as well! Thank you both for your service I really appreciate it! Price was reasonable given today’s price increases on things. ?????”
10AM - 8PM
1162 Moreland Ave SE Ste 500, Atlanta
Electronics
“The staff was very nice and welcoming. They were able to get me some good deals since I've been a customer for 10 years and even got rid of some fees I was paying for from the last store I was use to shipping at. Thank you all for the great service Zee and Jerry and offering something to drink while we wait!!”
“Thank you @Samuel! Great experience customer service and his patience with upgraded phone service , awesome young man like extended family member! Happy with my purchase!”
10AM - 5:30PM
6071 Buford Hwy NE, Atlanta
Electronics
“Would like to say, Thank You, to the guys at HRO,They help with with my selection on a Yaesu FT-991A and a Diamond Antenna to set up as a Home base. Would also like to say, Thank You, for the help with Directions to Texas Roadhouse, Dinner was great. But I did forget the Pl-259 to type N adapters for the radio and antenna.”
“Every time I come to this location, I get excellent service. The staff has excellent customer service. Last time I visited the store, shahmeer went above and beyond to help me out and I really appreciate it”
“(Translated by Google) Personally, I have always liked the guy who works there, he is very kind and always tries to help you. One with the promotions is very kind, the truth is, I have no complaints(Original)A mi en lo personal siempre me hagrada mucho el chico que atiende ahí es muy amable y siempre trata de ayudarle. Uno con las promociones es muy amable la verdad no tengo ninguna queja”
10AM - 7PM
2375 Wesley Chapel Rd #4, Decatur
Electronics
“Jasmine was so amazing and she helped me to switch from another carrier. She stayed with me through the whole long process and was very helpful. I'd recommend Jasmine and Carla both at this location!!!!!!!”
11AM - 7:30PM
4525 Glenwood Rd Suite J3, Decatur
Electronics
“I was in the Glenwood Flea market looking to make some copies (print a page). Leia from this shop offered to do it. I cringed initially at paying $1.50 per color page. I guess we can all just blame the "covid clown show" for all the price increases.
Anyways she did it no problem. Just email docs to her. Glad to support a respectable, black owned business.”
“I'd like to address these comments about Chynna to the owner. Concerning the negative reviews, I've been a customer of Sprint and now Tmobile for more than 15 years and I've been to this store multiple times with issues. I've always been taken care of by the staff. I can't remember the young ladys name(she'll know who she is) that fixed a recurring billing of $20 dollars that for years sprint and tmobile could not remove from my bill, she fixed it in 5 minutes.
Today at my office AT&T came by to check our fiber internet. I was offered a great deal on a business cell plan that would save $80 a month and pay off the $600+ balance on my phone. Like everyone i'm trying to cut costs so I decided to take it, without any fault to Tmobile. AT&T ported my number but was unable to activate service because my phone was locked, i owed money on it. The manager was fixing to leave my office and I noticed I had no service(because the my service was closed at Tmobile). He was unable to fix the problem with AT&T customer service so I came to the Tmobile store.
I explained to Chynna what was going on and even though I was probably a difficult customer to deal with, she remained patient and absolutely professional while we spent a considerable amount of time dealing with the trainwreck customer service at AT&T, who were unable to solve the problem and port my number back to Tmobile. My phone is heavily used in our courier business to communicate with our accounts, obviously this was a major issue for me. Chynna went well beyond what she needed to do to help me all the while she still greeted every customer that walked in while we sat at the table dealing with customer service at AT&T. I also made the situation more difficult because I don't have my password to the original email that I set the account up with Sprint more than a decade ago. Long story short Chynna came up with a solution by speaking extensively with Tmobile customer service whom eventually were able to get me another line on my account and get my phone working. I truly appreciate how Chynna patiently supported me for at least 90 minutes while we slowly came to the temporary solution. I'm still trying to get my number back from AT&T and will remain with Tmobile and try to find a more cost effective cell plan for my needs.
Chynna would have been well within her lane to tell me that there was nothing else she could do(which would have been correct because this was not a Tmobile problem) but she didn't give up and she solved my problem. Thank you Chynna.”
“I absolutely have to share what an incredible experience I had this location!! I drove 5 miles out of my way to come here because the customer service at the Lavista Road location was so bad. Christian was an absolute pleasure to work with! He was ready, willing and able to help me with my needs and even managed to upsell me some items. I will drive out of my way to come here again!! Well done Christian!!”
“I’ve had many phone providers. T-Mobile has the best service. When traveling the US it’s been the most reliable service. No issues at all. Internet never gives me an issue now. Thanks T-Mobile.”
“I recently visited the store to start new service, and I couldn’t be more satisfied with the experience. From the moment I walked in, I felt heard, understood, and genuinely cared for.Anena took the time to listen to my needs, empathize with my concerns, and reassure me every step of the way that she would find the best solution for me—and she absolutely did.
She helped me choose the perfect phone at a great price, explaining everything clearly and making sure I was comfortable and confident with my decision. The phone I received offers excellent quality for the cost, and I never felt rushed or pressured—only supported.
What truly stood out was her professionalism and ability to multitask. Even while assisting multiple customers at once, she remained calm, focused, and attentive. It was clear she has strong management and leadership skills and could easily run a store. She works extremely well under pressure, stays organized, and provides top-tier customer service without missing a beat.
This was one of the best retail experiences I’ve had. She is knowledgeable, patient, trustworthy, and an absolute asset to the store. I would highly recommend anyone to come here and work with her.”
10AM - 8PM
4153 Lavista Rd A, Tucker
Electronics
“Had a great experience at this location! Rina was extremely helpful and patient the entire process. She made everything easy to understand, answered all my questions, and provided great customer service. The store was clean, organized, and the atmosphere was very welcoming!”
“It was impossible to use my phone dying over and over. Having my screen all cracked up but Sam fixed my phone to perfect condition in less than an hour. Definitely will be coming back ,Great service!”
“Melanny provided such amazing customer service yesterday. She is just very knowledgeable on every phone and always gives the best recommendations on my next phone purchase. She helped me with my device and left with the biggest smile on my face. By far the best cricket store I have came across and even more excellent sales rep I encountered. Will forever to be grateful, thank you so much for everything you do Melanny. Cricket you have a good one right here ?”
“Jimmy is amazing! I ordered a radio for my car and the wiring wasn’t compatible. Jimmy managed to figure out a way to make it work, which I’m very thankful for because it’s been difficult trying to find a replacement that actually fits where the previous radio was. I showed up without even calling assuming he would tell me I needed to order something else and to come back another time, but he made it work and had it installed in less than an hour. The price was great and he was super friendly. I would definitely recommend this place and Jimmy!”
10AM - 6PM
ne, 5250 Buford Hwy NE, Doraville
Electronics
“I highly recommend this business! They have great customer service and are very committed to getting the job done. Communication was excellent while getting an estimate and service. All questions pertaining to devices that were compatible to my vehicle were answered and they also gave the best options. Definitely stop by for their services.”
“Andres was AWESOME! He was super fast and had a special running for TCL tablet. My friend got both and it was cheaper than Cricket. Thank you for your help. Will definitely be coming back.”
10AM - 7PM
4885 Memorial Dr, Stone Mountain
Electronics
“I had the best experience at this location. Trent is extremely friendly and knowledgeable. He helped with every detail of switching over to my new phone, which I'm so happy with. The best experience I've ever had at a cricket location. Thank you so much Trent!! :)”
“Great Staff great priced items they always take care of me when i come by. Thankful for this staff has the best customer service in the whole North Atlanta. Shoutout to my boy Marc !”
“I need to move from SIM to eSIM and don't have my PIN, so can't do that online myself. Tried the midtown store (which is walking distance) and the experience was terrible.... people there are clueless and I thought they don't know how to smile...
So came all the way out to this store, which has a much higher rating. They were a little busy, but Carlos was very helpful, he knows what to do after I told him my situation, and the whole process is done in no time. Please somebody give him an award or something...
You really need the contrast to see the value of good services.”
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“Nikki the manager has been great at helping me more than once. She is a big asset for metro PCs now tmobile. I was fixing to leave metro PCs but changed my mind because of employees like nikki”