“My shopping experiences at Cowan ACE Hardware have been nothing short of exceptional. Their customer service is truly unmatched. From my very first visit to the Conyers store, I was greeted at the door and approached almost immediately by a representative offering assistance before I even reached the aisles. Because of their attentiveness, my visits are always quick, efficient, and enjoyable.
Before purchasing my zero‑turn riding mower, a representative took the time to walk me through every machine, explaining capabilities and differences in detail. This helped streamline my own research and ultimately led me to the perfect mower for my property. The store also offered multiple payment options, including flexible financing, along with excellent warranty and delivery services.
Jessie, the equipment specialist, went above and beyond. He helped me select a high‑quality weed eater, assembled it, and personally showed me how to operate and maintain it. Lana assisted with the financing agreement, arranged delivery, secured my military discount, and ensured everything was handled smoothly. Jessie then delivered my fully assembled zero‑turn right to my doorstep.
During my first test run, one of the factory‑installed blades came loose — a manufacturer error. I called Jessie, and he immediately picked up the mower, replaced the blade, properly torqued both blades, and returned the machine at no cost. That level of responsiveness is rare and deeply appreciated.
On another visit, I needed well‑pump repair parts. As soon as I entered the aisle, I was helped right away and found exactly what I needed.
I am thoroughly satisfied with the service I’ve received at Cowan ACE Hardware. Every visit has been a positive experience, and their team consistently demonstrates professionalism, knowledge, and genuine care for their customers. I wholeheartedly recommend ACE as your first stop for all home‑care and repair needs.”
“I found what I was looking for very easily. The atmosphere was wonderful and customer service was outstanding. The store was well-organized everything in this place making it very easy to find what you're looking for ??”
“I exchanged my generator here last week store manager Richard provided me with excellent customer service didn’t know how to figure out what was wrong he walked me through it very helpful I visited the store 2x In one week he helped me both times great customer service ladies if you like me and need help this is your guy 10/10”
“Normally the service at Home Depot is decent but from a recent trip I can say that the customer server is great, maybe even to great. My family and I were getting a Christmas tree and we had said before that we didn't need a net just a trim since we had parked close to the store. Instead of skipping the net and just trimming it the worker there insisted that we needed a net and that it would help a lot. When we reassured him that it wasn't necessary we were ignored and he continued to add a net on the tree. After checking out I was getting ready to pick up the tree and put it in my truck. Another worker came up to me and asked if I needed any help. I declined the offer as it was a short walk to the truck and I could manage. He didn't take no as an answer and continued to walk with me to the truck. He wasn't holding anything just walking by my side.. then when I put the tree in the truck he continued to stay by and watch. Finally he walked back to the store. The tree was great and the customer service was good too. A little pushy to my liking but overall it was nice. Out of 10 stars I'd say it was a 8.5.”
“Excellent customer service. If you have a oet tryout their selfserve spa for your pet . They have all you will need to shampoo and conditioner your pet .Different fragrances and offer sensitive products for those pets with sensitive skin . Dryers towel service . All for $9,99 you just cannot find this service anywhere else for the service you get.”
“I visited this Home Depot today to pick up a second gallon of paint after purchasing one yesterday. Unfortunately, the shelves were empty, but Lydia in the paint department went above and beyond to help. She spent over 30 minutes searching for the paint, even calling over a team member with a lift to bring down multiple pallets until they finally found it. Lydia was incredibly kind, patient, and dedicated—I truly appreciated her outstanding customer service!”
“To get some boxes to move. The service to help was very friendly. The place was very clean and cool due to the hot weather. The self checkout was very easy to do. I will shop there again in the future.”
“I came here looking for a specific screw for my jeep which is crazy considering this is a hardware store..Andres took his time to help me not only find the correct screw but helped put it on correctly. I salute customer service like this because nowadays it's rare to find someone who will help you..I appreciate Andres and If your ever at thid store and need any assistance he's the guy to ask..Fyi..even the checkout Lady had a welcoming and friendly demeanor 5 ☆s.”