Internet Service Providers in Douglasville, GA

“I brought one of the phones under my account for a trade-in for the newest Galaxy S24 Ultra. Tmobile team member, Key, made the process painless and pleasurable. Key professionally explained the process, the trade-in procedure and even assisted my wife and I with modifying our T-MOBILE account for a monthly savings. Today's visit was by far one of my favorite interactions with A T-MOBILE store. Not only did we get a pleasant surprise on the older phones trade-in, we actually reduce our monthly bill, and left the store happy campers.”

“I loved Antoine. He really hooked me up with several items. He was knowledgeable, he was patient with me, helped me understand my bill. And how to take care of my purchases.Please ask for Antoine”

“Darryl was very helpful on 8/6/2026 during the day. Then a younger gentleman help out that evening due to Verizon changed my phone number without letting me know. On 08/07/2026 another gentleman tried to help due to the phone number change and he tried his best to help. I had to call tech support and was on hold for 3 hrs. I was to get a call back 24 hours later never received a phone call. 08/08/2026 we went back to the store because we were unable to get a hold of anyone over the phone. The gentleman at the store was very sorry for the inconvenience we had been receiving but he was unable to help us again, due to it was customer service issue and they had to fix it. Finally we got someone over the phone after going thru other ways and now we don’t have any phone service on either phone. So, the store employees did their job but the phone service needed to get our phones up and running properly for the past three days has been very disappointing. Unfortunately we have no way of reaching Verizon to get our phones back up and running unless we go to the store to get a connection to customer service.”

“Let me just start by saying that i was so disappointed with customer no service that i was planning on cancelling all of my services with Xfinity and switching to another carrier. I walked into the store with equipment in hand ready to do just that. However, the store rep Garrick had other plans for me lol. He immediately greeted me at the door with the biggest smile and a “Welcome to Xfinity”! Greeting that made me drop my guard. After expressing my frustration and why I was cancelling he without blinking simply said “Before you do that let me see what i can do to help you” the only reason I even considered letting him look at my account and listen to his pitch was because of how he greeted my wife and I. Let me just say that not only did he resolve my issue along with assistance from the assistant manager but he also somehow convinced me to port my cell phones from AT&T. I always hate to come into the store if i don’t have to but i will definitely come to this store as long as Garrick is employed there. Great job Xfinity with this hire imagine my surprise when he told me that he was a new hire with only a little more that a month on the sales floor.”