Verizon offers a range of services including mobile phones, 5G home internet, and business solutions. Customers can visit their store in Duluth for personalized assistance or use the online platform to schedule in-store appointments and place orders with options for free 2-day shipping, express lockers, and same-day delivery where available. Reviews indicate mixed experiences at the store. While some customers have noted that the customer service could improve, others have praised individual employees for their quick and effective help. One customer highlighted a salesperson who activated their phone in under five minutes, emphasizing the value of in-person service compared to online support. However, there are concerns about the overall shift in customer service culture, with some feeling that the service approach has become less customer-focused. Despite these mixed reviews, specific employees like Rafael and Kel have received commendations for their excellent service. Overall, while Verizon has room for improvement in customer service consistency, many customers appreciate the knowledgeable staff who can resolve issues quickly.
The manager needs to be retained on customer aervice.
January 2026
Customer service was absolutely amazing. Representative named Fab helped me out. Went over and beyond customer service like this is the reason I'll forever be a Verizon customer
November 2025
Jerry was fantastic. He helped us through several complicated and tedious problems all while the store was VERY busy with endless customers. He was extremely competent and explained everything very well, solving problems others could not solve. Very grateful for his help and time!
