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“Poor store policies made it unnecessarily difficult to pick up a phone I had already purchased, even though I had the order receipt. The process was frustrating and overcomplicated for no good reason.
The lady that helped me though was very kind and helpful.”
“RTC is a wonderful community based company! They support so many different things our community puts on and does different outreach things as well! We personally appreciate all they do for our church Parkway Baptist! Their service is fast and reliable and customer service is wonderful.”
“Good Evening o whom this may concern. My name is Cheralene Patterson and am texting I to talk about the awesome job Mr Q that works at your main street store. He is a one in a MILLION. Store manager he's very nice and very helpful about thi ngs concerning the phone,I pray you all find more people like him in your other dtores.may you all have a Bless ????and awesome day.”
“Jabari, Cody, and Mr David the store manager all 3 of the men’s was so nice. They answered all my questions and I want to give them a biggest customer Service STAR! they are awesome. I’ve never been a store with so much swag especially from a Manage. I’m telling my friends to go there!!”
“Just got internet service and a free fax line for my business for less than $70 monthly. Was a easy process with the help of Ethan he answered all my questions. He also helped me with a current special no install charge really made it extra nice.”
“Nick & Chris do a great job of taking care of us! No system is without issues but when something crops up, they always take care of it in a timely, professional manner.”
“Everyone who works here that I've dealt with has been so helpful and knowledgeable. I had the pleasure of working with Kurt & Alicia to get my new phone transferred. If you pay attention, you'll notice that they care about each individual customer genuinely that comes through the door and will help you resolve your needs with Tmobile.”
“I had a wonderful experience this past week when I came in to exchange my TV box. It got fried during a recent thunderstorm. I want to thank the service techs who helped me with the exchange. They were friendly and efficient. The process took less than 10 minutes and I was on my way back home to install my new box. I applaud their commitment to helping customers.”
“All the workers there were awesome and extremely attentive and set me up super quick despite all the barriers we ran into.. thanks to Brandon the sales associate for being a great problem solver.”
“For the most part we love epb! we have had them for several years! we call they will come out! really nice people talk to u like u are a human being actually explaining what they are doing in words u understand! But when u call and having a technical issue give me a break! its like talking to a brick wall ! they have no clue what’s going on or they don’t answer ur questions! they are supposed to be trained in this field! we get more respect out of the technicians that comes out to fix the problems more than the person we are talking to on the phone WTH!”
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“Stopped in yesterday when my outgoing texts quit working for about half my contacts, they were busy but was still pretty quickly greeted and put in the queue for service. After about 20mins, Becky came to my rescue. She tried 3-4 different ways to fix the issue to no avail, then noticed that I was still on a physical SIM card and had it swapped to eSIM. She said to give it a couple hours for the system to update with the change and BOOM! Problem solved! Who would've ever thought that dropping your phone a million times could lead to such a weird issue like that but Becky got me fixed. Thanks again ?”