Post Offices near Lilburn, GA

“I don’t normally write reviews, but I came to get my passport and had an amazing experience. Everyone in the office was so bubbly and friendly. I highly recommend this location and especially Shená (I apologize if i misspelled her name)”

“I waited until to see if all my packages and letters reached their destinations from inside Georgia to Indiana and to California. Sent 9 packages/letters and all of them arrived safely.

When looking at post offices in the Atlanta area, I was shocked at how low the ratings were for other locations. Friends recommended I make the trip out to Avondale and I even took the Marta before walking.

So glad I did. Service was friendly, courteous, and efficient. I apologized to both the lady who helped me and the other clients as I had so many things to send. They were all kind and understanding.

Thanks so much USPS Avondale Estates!”

“I always go here for my designated spot for dropping off packages with the Clip 'n Ship service. It's always quick and easy here, and they're super accommodating and helpful. Just one scan from my phone, they print it out the shipping label and put it on my package, then they hand over the tracking number. Easy. The ones closer to my house tend to be incredibly inefficient, forcing the customers to buy boxing tape if the customer doesn't have tape to mask over their shipping label and then forcing them to go to the back of the line again. However, I've never had that issue here. Definitely recommend this one.”

“Don't pay attention to the negative reviews here. Because I entered my address incorrectly.
I'm really sad because my package was lost, but the staff here, especially the manager, really helped me. They calmed me down and found my package. I love this place, and I love the people here. Once you explain your problem in a humane way, there's no reason they won't help you”

“I have to brag on this wonderful woman who works SOLO at this branch! About a month ago I put all my daughter's high school graduation announcements in the mailbox at this location. The woman who works there had taped it up to tell people not to put mail in there but I did not see the tape. Weeks later I wondered if my cards were ever mailed so I went back. She told me they had removed that box, that mail was not supposed to go in there. I thought she would just drop it there, as so many government workers do, but no. Ms. Whitney picked up her own cell phone, made some calls, got my number, and told me she would call me back when she found our announcements. An hour later, she FaceTimed me to ask if the letters she was holding were ours. Yes! They were! The person who removed the box had them in a bag sitting in a room and no one knew about them. Whitney found them and mailed them for me. She went the extra mile! So while I'm annoyed with USPS right now, and that worker in particular, Ms. Whitney who must be overwhelmed with all the work in that branch ran the extra mile for me and now my daughter's announcements have been delivered. Thank you Ms. Whitney!!!!”

“Received excellent customer service here! The location is small and it might have one or two clerks at that desk to assist you. My experience was great, the clerk was very helpful and accommodating, she even verified a zip code to ensure my package made it to its destination. Thank you Pine Lake branch!”

“I want to send a huge thank you to the postal worker at the counter just now who took the time to help me mail a package to a service member. Thank you for both your help and patience!”

“Best USPS in the Atlanta area. They are always kind and have a great attitude. I genuinely enjoy dropping off my packages there, they are always super helpful and quick. Only one I’ll go to now.”

“I have been using this location for many years and yes sometimes there are back logs to the counter but usually during lunch hours . The two people who presently working there are very professional and goes the extra mile to assist you . I see customers showing up and are not prepared correctly to mail something but they are treated well and given the opportunity to correct whatever and get their stuff mailed . This takes a lot of patience on the associates there. I give the PO a 100% rating . Their front should swing in vice out due to some customers carrying a load to mail.”

“After not being able to get my fingerprint done at the Centerville USPS location because the workers there were too lazy to do it . I went to this location and Trina was so amazing ! She was so polite , efficient and had such a nice warm spirit ! I appreciate her and her amazing customer service so much. Even though the Centerville location is closer to my home , I will now be going to this location.”

“very quick and helpful! if i recall correctly my newly built neighborhood hasn’t been assigned a direct postal office yet, so particular packages that require signatures and had attempted deliveries when I wasn’t home go here. I show them the slip left behind by the USPS driver, ID, and it’s easy from there. thank you! :)”

“The low rating this place has is surprising. I've been using this particular location for a while and the staff has always been professional and courteous. It was not a long wait, and accomplishing what I needed to there took even less time. It's a clean facility and a great place to get your mailing needs fulfilled. What more can I say?”

“I have been to this post office twice and there's one person that has helped me both times (Rashaan). I had to ship out 6 rather large international packages. I figured I would do three and go back in the afternoon (figuring it would be a lot for one person). I mentioned this and he said go ahead and bring them all in. Keep in mind he was working alone and because his attitude was so bright and cheerful (you could tell he know his job well and cares about customer service). I was there at a slow time, but I told him that if he got additional customers I would step to the side rather than watch things get backed up, he just said OK and went about his business. I sure wish I lived closer to this post office. My experiences have not been good at other Post Offices...especially when shipping international packages. I hope they get him some much-needed help. This guy is great and one way to ruin a person with a great attitude is to overwork and underappreciate and I hope the USPS appreciates him...I do...Thanks Rashaan!”

“Great staff & one of the most efficient post offices I’ve visited in the last 5 years
The main lady in the front at the first desk always has everything she needs, she understands services, and willing to help everyone in the front and back end. Yes everyone can be curt there because the lines are long, and people don’t listen to instructions carefully, but they’re always smiling at this post office!!”

“The lady at the desk is very thorough and competent and while it may annoy some customers she is simply making absolute sure everything is correct so that your letter or package don’t get lost.

The Decatur and Lilburn locations have lost some of my mail and had significant delays in many more letters and packages being delivered while the lady who works here does her part to keep that from happening”

“Big thanks to Kevin Alison at USPS! My wife and I had been missing all of our mail for over two weeks after moving, and despite trying multiple USPS locations and checking everything ourselves, we couldn’t figure it out.

Kevin was incredibly kind and helpful — he took the time to look into our case, made several calls, and double-checked the system for errors. Thanks to his effort, we were finally able to track down our missing mail.

Really appreciate his patience and professionalism. He made a frustrating situation so much better. Thank you!”

“Giving a 5 star merely based on this particular experience. Mrs. Valerie was extremely helpful in helping me find a shipping solution that was hindering my business.
She took her time and explained thoroughly options I've never been told. Very pleased, hoping to continue getting good service.”

“In our efforts of tracking and retrieving a long lost package from overseas during the Christmas peak season, Ms Teresa went above and beyond in the whole process assisting us. Ms Teresa is sincere, kind and knowledgeable. She is a true trooper who demonstrates great customer service skills and a kindred spirit. She always has a great smile on her face, and is wonderful to work with. She tries to help everyone the best she could. We can’t thank her enough and we are so grateful to her for finding our package. She personally called us to inform us when the package was located. She is the best !”

“I want to sincerely thank Diane at Stone Mountain Post Office for going above and beyond during our passport appointment. She personally called me early that morning to let me know their money order machine was down and gave me all the info I needed to prepare ahead of time—saving us time and avoiding a huge inconvenience. Diane was so patient, organized, and attentive, even catching important details that could have delayed my sister’s passport renewal. Her kindness and professionalism made the whole experience smooth and stress-free. USPS is lucky to have her. Thank you, Diane! Also, Thank you to Diya the other amazing postal employee who assisted my sister. You ate both phenomenal!”

“Just renewed our passport today. Valerie assisted us. When we arrived I didnt have my child's birth certificate, totally my fault. Valerie permitted us to complete the process and then go home to get my child's birth certificate and return for my receipt. I know this put her out so I'm extremely grateful that she let us do it that way. I've been to this location for other things and I've received helpful friendly service. I recall once trying to send a large framed bit of art and the worker who assisted me went and found a box to use that was just about big enough and helped me alter the box to fit. It ended up taking a while but she was sweet and patient with me the whole time while also assisting others. This was a while back so I dont recall her name but wanted to share.”

“5 star only for the passport lady!
She was awesome, respectful, and so nice .
(Tall, blondie, I forgot ask the name)

We had the appointment at 10:30 , we arrived at 10:05 and other lady (with glasses and white hair) take us to attend then when we said it’s for passport she asked for the time , then she said yo need wait Sir , she is attending other appointments, we move out of the line and she said SIR YOU NEED GO OUTSIDE IN THE LOBBY SHE CALL YOU WHEN SHE FINISH! She was to rude
Sincerely you guys need more persons like the lady that process the passport”

“I was a little afraid to try the branch out after reading the reviews. There was a line of maybe 6 people in front of me and I was still in and out in about 5mins. The lady working today was friendly and worked very effectively.”