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“Switched my services from cricket to Boost Mobile got a free phone Samsung Galaxy A15 and the store representative Fabian helped me get my account number and transfer pin from cricket and he helped me transfer all my information from old phone to new phone”
“Lou and Michael were so kind and patient and helpful. All our questions and concerns were answered with kindness and professionalism. Thank you again for the great service!
Paul & Donna Anderson”
“Chris was extremely helpful! I had gone to the Lenox mall location and was told they couldn't help me. Sensing this wasn't true I went to THIS location where Chris was able to order me a new screen protector and fixed my zoom issue in less than five minutes. Highly recommend coming here. I did have to wait to be seen because there were others ahead of me, but it was well worth the wait.”
“The store manager Bri was amazing! We came in to add 2 lines to an account and she was very patient with us while explaining the prices, promos, and trade ins! 10/10 would recommend this location if you’re looking for the best customer service!!”
“My go to place for my TMobile services. They are very knowledgeable and approachable. Answered all my questions. If I have any questions I may just call them then the TMobile help desk. Shout out to that team there. 100% recommend”
“Very nice young man(Javon J) helped with the cancellation of my 3rd number a line that was basically had no usage !!!! Very professional and compassionate to my issues.”
“My recent visit to the T-Mobile store on Cascade Rd was by far the best customer service experience I’ve ever had! A huge thank you to Jamal for his time, patience, and outstanding service. His professionalism and dedication truly stood out. I appreciate the care and support, and I hope he continues to serve our community with the same excellence!”
“Excellent customer service! Antonio is a life saver, my phone wasn't working , I explained what the issue was ( no calls, no service), and he got it to work, needed a sim replacement . Nice selection of accessories.”
“Had a storm fry my modem (one of many people unfortunately) and even though they were super busy, I was still out of there in 5 minutes with a replacement. Armani was so kind and helpful, thank you Armani!!”
“Great Customer Service . When I walked in the store everyone greeted me and was telling me about all their great deals they had to offer.. They also worked hard to get me the cheapest prices with so many discounts for my phones and plans . Their plans are the hottest in the World right now . Boost is where you need to be .”
“I think this is the nicest spot for our neighborhood in Marietta/Austell. The lamb chops were delicious and that 5.00 drink had me right!! I didn’t have to snap a picture cause this place speaks volumes about the food, service and atmosphere. I will return back to this place.. I loved it!!”
“Daijhon was phenomenal, his customer service was a 10/10. He took his time to give me the breakdown on everything. I have a wonderful plan with a wonderful price… Thank you Daijhon”
“Aj really helped me out today. He took his time and went out his way to make sure I was satisfied with getting a new phone today. He had excellent customer service and a great sense of humor. We talked and laughed the whole time. I was definitely satisfied and happy when I left the store today thanks to Aj.”
“I mean, if you have Xfinity for more than a year, you know how it is dealing with this company, but I do want to shout out Yasmeen for making my experience worthwhile and painless. She was very helpful, kind, and worked with me to find a plan that suited my needs and price point!”
“Good customer service. Yes it's in the hood so if you are big on safety or afraid on some less fortunate that hang around on the streets all day visit another location.”
“Incredibly helpful and quite knowledgeable sales associate (MJ). I arrived right at closing yet he never acted impatient, annoyed or did he make any attempt to hurry me along. He was absolutely fabulous! I had questions, he had answers. He could not have been more helpful, and could not have asked for better service or a kinder, more professional employee. I have nothing but rave reviews for MJ who is undoubtedly what made my business in this store so wonderful. THANK YOU!!!”
“I've had Verus internet now since Q1 2017 and the service has been fantastic. My HOA provided standard 100Mbps but I've since upgraded to 250Mbps then 1Gbps and that's the speed I get. It's fast. Really fast.The service is reliable (I monitor my own home via services like Uptime Robot and updown.io) and it rarely goes down. Scheduled maintenance is far and few between, done at night and is usually short.I've only engaged support a few times and responses are prompt. I haven't really had any large issues but they've been more than helpful with some recent lower IPv6 performance (solved in the same day) and once with my static IP not being set correctly.”
“Purchased a iPhone 15 yesterday and had a great experience! Jamal, who happened to be the manager was the best! He was insightful, gave me the best advice about which phone I needed based on my usage, he didn't try to sell me the most expensive phone in the store. I really appreciate his honesty! The store had around 30 people in it, I felt like I was the only person there. He made my experience so seamless! Would definitely recommend the Austell T-Mobile to anyone.”
“I visited to get my phone replaced and Keneddi was beyond helpful. They didn't have what I needed, and even though I wasn't spending $ that day, she spent extra time going into settings on her own phone to show me how to recover some things. A+++ customer service, really appreciated.”
“Erica at the Smyrna location set up my cell/internet service last Thursday (1/30/25 approximately at 5:00 PM). I want to thank her for the excellent service and professionalism she provided me during my visit. Those qualities are sadly to say a rarity in the customer service field nowadays, but she delivered and executed them well. She was patient, very polite, and if she didn't know something she would ask. She was also assisting another customer as the same time as me, but it still seemed as if I had her undivided attention. Even the young manager on duty (Gimal, I believe) showed superb customer service. He was very knowledgeable in his skill set. You would do yourself a favor by going to see them at this location. They are great!”
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“Wow! Lily the boost representative, Was absolutely wonderful in all regards, She gave fantastic info to me, therefore I would highly recommend, her to all current, and potential customers, thank you and may God, always bless.....”