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“The service here never disappoints. I just upgraded my phone, and the whole process was quick and easy. They transferred all my information seamlessly and were extremely helpful throughout”
“Lou and Michael were so kind and patient and helpful. All our questions and concerns were answered with kindness and professionalism. Thank you again for the great service!
Paul & Donna Anderson”
“I had a great experience at this store with help from Pie. She was extremely knowledgeable, fast, and very kind. She even found $20 extra in charges that I didn't need and removed them from my monthly bill! If you're not going to this store and asking for Pie, what are you doing with your life?!”
“I was taking care of expeditiously and efficiently! The customer service associate Tammy even made sure an undisclosed charge was refunded and credited to my account. I’ll definitely return whenever I need anything done through T-Mobile.”
“The store manager Bri was amazing! We came in to add 2 lines to an account and she was very patient with us while explaining the prices, promos, and trade ins! 10/10 would recommend this location if you’re looking for the best customer service!!”
“Madison was EXTREMELY helpful. I came to return a device for a trade in. I was unable to do so in store but she assisted with printing the label, providing the box, and boxing the device. All I have to do is drop it in the mail. She was great!”
“My go to place for my TMobile services. They are very knowledgeable and approachable. Answered all my questions. If I have any questions I may just call them then the TMobile help desk. Shout out to that team there. 100% recommend”
“Great customer service , fast paced and affordable , highly recommend to anyone looking to switch to this carrier or to gain any knowledge about all new phones available on the market. Come shop and get a boost”
“Excellent customer service! Antonio is a life saver, my phone wasn't working , I explained what the issue was ( no calls, no service), and he got it to work, needed a sim replacement . Nice selection of accessories.”
“Joseph B. made this the most pleasant interaction I’ve ever had with a service provider. In the store and out within 5 min, everything I needed in hand.
He was friendly, helpful and spoke in a very calming, pleasant tone. Most importantly, he provided me a number that I can communicate with via SMS, as opposed to the typical 4-word-horror story;“give me a call”.
I’ll be texting later to complete steps for transferring my phone service.
The app has prompted me to, but I hadn’t done because I was skeptical. My bill has been $45 for three years and I didn’t want to change that. However, Joseph gave me the deets and I immediately decided I would,in fact, like to change that. My bill would be $15 less, after 12 months free ✨ of course.”
“Great Customer Service . When I walked in the store everyone greeted me and was telling me about all their great deals they had to offer.. They also worked hard to get me the cheapest prices with so many discounts for my phones and plans . Their plans are the hottest in the World right now . Boost is where you need to be .”
“We have just switched to 5G internet and have encountered a bit of an issue connecting one of our devices at home. Sona was very attentive and responsive to our inquiries. She gave us alternative solutions to try at home. She went above and beyond by getting a similar device and showed us how to do it. She's very technical proficient and explained tech issues simply. Our device is working now. Thank you Sona! You're a 5 star all the way!”
“Aj really helped me out today. He took his time and went out his way to make sure I was satisfied with getting a new phone today. He had excellent customer service and a great sense of humor. We talked and laughed the whole time. I was definitely satisfied and happy when I left the store today thanks to Aj.”
“Good location, Anthony was super helpful and patient assisting me with a phone issue and getting me a good deal on a new one when the previous finally gave up the ghost, thanks again Anthony!”
“I mean, if you have Xfinity for more than a year, you know how it is dealing with this company, but I do want to shout out Yasmeen for making my experience worthwhile and painless. She was very helpful, kind, and worked with me to find a plan that suited my needs and price point!”
“....SUPERSTARRRRR!!!!!
Finished transferring all of my android items unto my 1st iphone with precision and EXPERTISE!!!
HALLELUJAH!! All while I had to run back home and the store was closing in about 25 minutes!!!!
Tyyyy again!!!!!
Glory A Dios!!!”
“I've had Verus internet now since Q1 2017 and the service has been fantastic. My HOA provided standard 100Mbps but I've since upgraded to 250Mbps then 1Gbps and that's the speed I get. It's fast. Really fast.The service is reliable (I monitor my own home via services like Uptime Robot and updown.io) and it rarely goes down. Scheduled maintenance is far and few between, done at night and is usually short.I've only engaged support a few times and responses are prompt. I haven't really had any large issues but they've been more than helpful with some recent lower IPv6 performance (solved in the same day) and once with my static IP not being set correctly.”
“Purchased a iPhone 15 yesterday and had a great experience! Jamal, who happened to be the manager was the best! He was insightful, gave me the best advice about which phone I needed based on my usage, he didn't try to sell me the most expensive phone in the store. I really appreciate his honesty! The store had around 30 people in it, I felt like I was the only person there. He made my experience so seamless! Would definitely recommend the Austell T-Mobile to anyone.”
“Great service was able to fix my service on all 3 phone and was able to switch my plan unlimited to a much cheaper cost of the month thanks to the manage Amber and also to jade for her service”
“Erica at the Smyrna location set up my cell/internet service last Thursday (1/30/25 approximately at 5:00 PM). I want to thank her for the excellent service and professionalism she provided me during my visit. Those qualities are sadly to say a rarity in the customer service field nowadays, but she delivered and executed them well. She was patient, very polite, and if she didn't know something she would ask. She was also assisting another customer as the same time as me, but it still seemed as if I had her undivided attention. Even the young manager on duty (Gimal, I believe) showed superb customer service. He was very knowledgeable in his skill set. You would do yourself a favor by going to see them at this location. They are great!”
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“I absolutely loved my visit today! Both the representative and the manager were fabulous. Sinndy was incredibly friendly, professional, and helpful throughout the entire process. She made activating my phone quick, easy, and stress-free. The customer service was exceptional, and I highly recommend this Boost Mobile location to anyone looking for a great experience. Five stars for Sinndy and the entire team!⭐⭐⭐⭐⭐”