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“The service here never disappoints. I just upgraded my phone, and the whole process was quick and easy. They transferred all my information seamlessly and were extremely helpful throughout”
“Tony, assisted me with transferring my old phone to my new phone. He was professional, patient and friendly. I am not tech savvy. He is. And it showed. His customer service went beyond my expectations. Thank you Tony.”
“Probably best experience there since going to this store and I have been with Sprint(Nextel)/T-Mobile since 2000. Chris F. worked with me for a long time to get a resolution to my issue. He was patient and made sure it was resolved to my satisfaction, and even helped me with another one of my lines. Enjoyed working with Chris and hope he keeps up the good work.”
“Kiara was able to assist me in a timely manner. Very professional, friendly, and informative with what the situation was. Thankful she was able to resolve my issue thank you so much!”
“monique it's absolutely amazing. It's my first day with t mobile, and she helped me get everything right. She took her time and was very patient. Truly appreciate someone with great customer service”
“The store manager Bri was amazing! We came in to add 2 lines to an account and she was very patient with us while explaining the prices, promos, and trade ins! 10/10 would recommend this location if you’re looking for the best customer service!!”
“My go to place for my TMobile services. They are very knowledgeable and approachable. Answered all my questions. If I have any questions I may just call them then the TMobile help desk. Shout out to that team there. 100% recommend”
“I went to boost Mobile austell this morning because I had a problem with my keyboard walked in the store to the young man was outstanding he listened to me my complaint what I had I lost my keyboard probably trying to download something he fixed”
“Great customer service , fast paced and affordable , highly recommend to anyone looking to switch to this carrier or to gain any knowledge about all new phones available on the market. Come shop and get a boost”
“Shout out to Zaynah for the superb level of customer service…She was very warm and friendly while serving me with the spirit of excellence! She was very informative, gave very comprehensive explanations pertaining to the issues I was having with my phone. Her experience stood out in a very striking way. Further, she exhibits genuine concern for her customers. It was truly refreshing to witness / benefit from such professionalism and courtesy from the time I arrived until my issue was resolved.”
“Very helpful staff. Always empty when we go. We’ve been maybe 3 times without an appointment and they never made us feel bad. They accepted our walk-in and helped us immediately. Every person that we’ve spoken to has been informative, patient, and knowledgeable.”
“The staff here is amazing! They didn’t make me feel incompetent, they were extremely friendly which made my stressful situation so much better, and they were able to answer any questions I had. Victor and Oscar were great!!”
“Chan was friendly and professional she was very helpful to me and my boyfriend . The whole process was smooth, any questions we had she answered without hesitation. Her customer service is Excellent — I would definitely recommend this Boost Mobile location to others!”
“Good location, Anthony was super helpful and patient assisting me with a phone issue and getting me a good deal on a new one when the previous finally gave up the ghost, thanks again Anthony!”
“I want to express my sincere appreciation for the superb level of customer service provided by Maalik B. (at the Austell Rd location) He has on more than one occasion responded favorably / positively to my needs and resolved some issues that I experienced with service / product. He’s very knowledgeable pertaining to Xfinity’s products and services. It was truly refreshing to witness such professionalism and courtesy. His customer service orientation reflects great credit upon him and Xfinity. I light of my satisfaction with Maalik I will continue to patronize Xfinity…”
“....SUPERSTARRRRR!!!!!
Finished transferring all of my android items unto my 1st iphone with precision and EXPERTISE!!!
HALLELUJAH!! All while I had to run back home and the store was closing in about 25 minutes!!!!
Tyyyy again!!!!!
Glory A Dios!!!”
“We just moved back to the United States and had a ton of questions. Jason was very patient and walked us through the transition seamlessly. Very, very helpful! Thank you!”
“I've had Verus internet now since Q1 2017 and the service has been fantastic. My HOA provided standard 100Mbps but I've since upgraded to 250Mbps then 1Gbps and that's the speed I get. It's fast. Really fast.The service is reliable (I monitor my own home via services like Uptime Robot and updown.io) and it rarely goes down. Scheduled maintenance is far and few between, done at night and is usually short.I've only engaged support a few times and responses are prompt. I haven't really had any large issues but they've been more than helpful with some recent lower IPv6 performance (solved in the same day) and once with my static IP not being set correctly.”
“Go here first!!! They were helping me w issues the online reps charged for and wasted my time. This location has great customer service and knowledgeable! Thanks Diane and Phaisone!!”
“Purchased a iPhone 15 yesterday and had a great experience! Jamal, who happened to be the manager was the best! He was insightful, gave me the best advice about which phone I needed based on my usage, he didn't try to sell me the most expensive phone in the store. I really appreciate his honesty! The store had around 30 people in it, I felt like I was the only person there. He made my experience so seamless! Would definitely recommend the Austell T-Mobile to anyone.”
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“Arianny was awesome. Very polite and professional. Very knowledgeable about the products and services you offer. My issues were resolved quickly and completely.
She was excellent.”