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“Shout out to Amy at Monroe GA branch. She took time to understand my needs and request. She called credit card services for me to do a conference call to help me get to an agent and to help explain my concerns to them. She stayed on the call and simplified the process. Thank for the excellent customer service Amy.
Sandra Williams”
“Shout out to Amy at Monroe GA branch. She took time to understand my needs and request. She called credit card services for me to do a conference call to help me get to an agent and to help explain my concerns to them. She stayed on the call and simplified the process. Thank for the excellent customer service Amy.
Sandra Williams”
“Whenever I go to the Monroe, GA branch I feel welcomed. The professionalism and customer service is awesome. About three weeks ago I went to withdraw some money from my savings account, but had forgotten my ID when I changed purses. The teller was still able to assist me by looking up my identification in the system. I was blown away with this extra effort on her part. This is just one example of the wonderful customer service that I have received at this branch.This is not to say that other branches and loan officers are not just as great!! I have never had bad service at any of the branches that I have visited. This also includes working with loan officers over the telephone. Keep up the amazing work PSCU!!!”
“Opened checking account with Pinnacle bank and everyone was super nice. Maxine opened a account for my daughter and myself. She went above and beyond to explain everything. She is the sweetest. I have never been treated this kind at any other bank. I highly recommend Pinnacle.”
“ATM works sometimes. My girlfriend and I were able to set up a brand new checking account and transfer all funds from an existing BoA account in a cool 30 minutes. Lady helping us was very helpful and cordial.”
9AM - 12PM
221 S Broad St, Monroe
Banks
“Shout out to "Jennifer"!She went above and beyond to assist me with my questions and banking needs. She's smart, empathetic and has personality plus! Please recognize Jennifer for her exceptional customer service!!!Thank you Jennifer, for your help and kindness, today!! The world needs more people like you!”
“I opened a business account for my business at the Monroe branch Pinnacle about a year ago. The level of customer care I have gotten from Ammie and Luanne has been top notch! This bank gives you the “small town” banking experience where they all know your name when you walk in, while still providing you all the services and benefits that a larger bank could provide. If you are opening a business account and are considering Pinnacle, I highly recommend stopping by the Broad Street branch and speaking to one of the two ladies I mentioned above!”
“The service of the people who work in this bank is awesome! I was always dealt with kindness, happiness and readiness. I have been a customer of our bank for 20 years. Andrew K.”
“The two bankers that I have dealt with (Nicole and Hannah) have always been very friendly and knowledgeable in assisting me with any information/documents needed. Thank you!”
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“I've had a long-term relationship with many of the CSR's and managers at the Monroe Georgia branch throughout their acquisitions in banking. My sole reason for selecting UCBI is based on their personal banking relationship attention and their unfettered ability to assist me.”