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9AM - 4:30PM
2160 W Spring St, Monroe
Banks
“Shout out to Amy at Monroe GA branch. She took time to understand my needs and request. She called credit card services for me to do a conference call to help me get to an agent and to help explain my concerns to them. She stayed on the call and simplified the process. Thank for the excellent customer service Amy.
Sandra Williams”
“Shout out to Amy at Monroe GA branch. She took time to understand my needs and request. She called credit card services for me to do a conference call to help me get to an agent and to help explain my concerns to them. She stayed on the call and simplified the process. Thank for the excellent customer service Amy.
Sandra Williams”
“Lisa O’Connor, the branch supervisor, deserves all of the praise possible for her excellent service and all of the staff behind her as well. She has been thorough, patient, kind, and all of the things you would want not only out of a bank, but someone trying to handle your loans quickly and efficiently.”
“Customer service was top notch from the BOA team in Monroe today! Upon arrival, Shelly greeted us with a friendly hello and took care of all of our needs! We appreciate this locations ease and comfortability in taking care of their customers.”
“Opened checking account with Pinnacle bank and everyone was super nice. Maxine opened a account for my daughter and myself. She went above and beyond to explain everything. She is the sweetest. I have never been treated this kind at any other bank. I highly recommend Pinnacle.”
“Came in this afternoon, and everyone was very sweet!! We came in a pretty busy time however the staff reassured us and got with us quickly! Jennifer was very accommodating and nice, all of the staff there made us feel comfortable. Amazing visit, thank you so much!”
9AM - 5PM
238 S Broad St, Monroe
Banks
“I opened a business account for my business at the Monroe branch Pinnacle about a year ago. The level of customer care I have gotten from Ammie and Luanne has been top notch! This bank gives you the “small town” banking experience where they all know your name when you walk in, while still providing you all the services and benefits that a larger bank could provide. If you are opening a business account and are considering Pinnacle, I highly recommend stopping by the Broad Street branch and speaking to one of the two ladies I mentioned above!”
9AM - 5PM
1302 W Spring St, Monroe
Banks
“The service of the people who work in this bank is awesome! I was always dealt with kindness, happiness and readiness. I have been a customer of our bank for 20 years. Andrew K.”
9AM - 5PM
1990 W Spring St, Monroe
Banks
“The two bankers that I have dealt with (Nicole and Hannah) have always been very friendly and knowledgeable in assisting me with any information/documents needed. Thank you!”
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“I walked in and was able to meet the branch manager Ginger. She took time to answer all my questions, and made me feel appreciated and welcomed. Additionally, banker Althea was very helpful with a complicated account, and she followed up on all my questions. I had a similar experience with a different branch. I'm very happy I found UCBI... a completely different approach than the big banks. As opposed to the big banks, it's nice to be treated like a valued customer!”