Banks in Monroe, GA

“I had the unfortunate experience of having someone, in another country (say what??) attempt to use my bank card info (and had at least my zip code too) to make a 'purchase'. I received a text and a voicemail that I did not trust to be legit and went to the bank in person. Seth, the bank manager helped with finding out what was going on.Seth was great, did some digging and called the number I'd been called and texted from, which I wasn't sure was legit (and at first neither was he). He found the attempted transaction and where it originated from. After conversing and the case declared to be fraud, he and the gal on the phone shut down the card and ordered a new one.I appreciated the bank's and catching & reversal of the transaction immediately and Seth's patience and understanding, taking it all quite seriously as I was quite stunned and not sure how to handle the new situation. I had that week's pay hitting the account the next day and needed funds for a day trip and weekend as my daughter was flying in. Fortunately, I had been pulling a bit of cash out for a few checks so had some on hand and a couple of us pulled together for the weekend's necessities. Seth offered to pull cash out from what was in the account.I appreciated his help and demeanor over all. He was very kind and pleasant to work with.”

“2nd EDIT: 9.17.2021 - Representative from my local branch in Monroe, GA called me personally to rectify this situation and she is helping to reinstate my tiny savings account. A portion of the fees will be waived (since I did, in fact, fail to sign up for e-statements initially) and my account will be opened again. I can then set up a recurring transfer to this account so I can begin using it. So PSFCU did finally reach out and this has been resolved! ************************EDIT: Reached out and sent my contact info to them after they replied to my review and it's now 2 days later and nothing. Haven't heard anything from anyone. *********************Um, so I opened a savings account back in June in the Monroe branch. Paid $20 to do so. Then, I never received any correspondence via snail mail or electronic mail. I completely forgot I had this account. Error on my part. BUT NOW I'M OUT THAT $20. So I wasted a twenty on this bank and they didn't even notify me that my savings account was going to be closed or that they had closed it. This is NOT a good first impression. Geez, yes it's my fault I forgot I had opened this account, but how come I never heard from this place monthly? I put $20 in there to open it. Where did all that go?! I never received the first statement or anything. Meh.”

“This is my personal bank and I love banking with Synovus I never have any problems and they are always very helpful when I have needed something! I do recommend them to anyone who is looking for a good bank and I just got my grandmother to switch and she loves them too!”

“Shout out to "Jennifer"!She went above and beyond to assist me with my questions and banking needs. She's smart, empathetic and has personality plus! Please recognize Jennifer for her exceptional customer service!!!Thank you Jennifer, for your help and kindness, today!! The world needs more people like you!”

“Opened checking account with Pinnacle bank and everyone was super nice. Maxine opened a account for my daughter and myself. She went above and beyond to explain everything. She is the sweetest. I have never been treated this kind at any other bank. I highly recommend Pinnacle.”

“The two bankers that I have dealt with (Nicole and Hannah) have always been very friendly and knowledgeable in assisting me with any information/documents needed. Thank you!”