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“I opened a business account for my business at the Monroe branch Pinnacle about a year ago. The level of customer care I have gotten from Ammie and Luanne has been top notch! This bank gives you the “small town” banking experience where they all know your name when you walk in, while still providing you all the services and benefits that a larger bank could provide. If you are opening a business account and are considering Pinnacle, I highly recommend stopping by the Broad Street branch and speaking to one of the two ladies I mentioned above!”
“Lisa O’Connor, the branch supervisor, deserves all of the praise possible for her excellent service and all of the staff behind her as well. She has been thorough, patient, kind, and all of the things you would want not only out of a bank, but someone trying to handle your loans quickly and efficiently.”
“Opened checking account with Pinnacle bank and everyone was super nice. Maxine opened a account for my daughter and myself. She went above and beyond to explain everything. She is the sweetest. I have never been treated this kind at any other bank. I highly recommend Pinnacle.”
“Shout out to Amy at Monroe GA branch. She took time to understand my needs and request. She called credit card services for me to do a conference call to help me get to an agent and to help explain my concerns to them. She stayed on the call and simplified the process. Thank for the excellent customer service Amy.
Sandra Williams”
“Shout out to Amy at Monroe GA branch. She took time to understand my needs and request. She called credit card services for me to do a conference call to help me get to an agent and to help explain my concerns to them. She stayed on the call and simplified the process. Thank for the excellent customer service Amy.
Sandra Williams”
“My husband and I were in today with an appointment with a personal banker. The branch manager welcomed us as we entered and Rachael Davis was our personal banker. Rachael was professional, knowledgeable, informative and very personable!”
Open 24 hours
221 S Broad St, Monroe
Banks
“First off let me say that I'm not a fan of large banks since there are plenty of small local and regional banks that can better and less corruptly put your banknotes to work through fractional-reserve banking. With that being said I needed to go to a bank so Capital One could confirm my identity for a credit card and since this was the closest open financial institution I came here. Although they were understaffed on the Saturday morning I came in with only three bankers and about the same number of lobby tellers, once I waited in the seating area for around 15 minutes I explained what I needed to my banker and even though I informed her that I am not a customer here she went ahead and called Capital One for me which was a 20 minute game of personal information sharing, holding, and handing the phone back and forth. Before we made the call I was told about their checking and savings products and we casually talked about their credit cards and other services during the call but I greatly appreciate the fact that even though I'm not a customer here the banker I worked with was very kind and told me not to worry that the ridiculous verification process was taking so long which was quite a positive experience and made me feel as if I wasn't at such a powerful and monolithic institution.”
9AM - 4PM
2020 West Spring Street, Monroe
Banks
“My hubby and I have banked with BoA for twenty years. We have never had a problem with them. Their online services are top notch.
The fraud detection is phenomenal. Two times they have caught hinky activity. They always reversed the charges and I never had to pay.”
9AM - 5PM
1990 W Spring St, Monroe
Banks
“The two bankers that I have dealt with (Nicole and Hannah) have always been very friendly and knowledgeable in assisting me with any information/documents needed. Thank you!”
9AM - 5PM
1302 W Spring St, Monroe
Banks
“The service of the people who work in this bank is awesome! I was always dealt with kindness, happiness and readiness. I have been a customer of our bank for 20 years. Andrew K.”
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“I walked in and was able to meet the branch manager Ginger. She took time to answer all my questions, and made me feel appreciated and welcomed. Additionally, banker Althea was very helpful with a complicated account, and she followed up on all my questions. I had a similar experience with a different branch. I'm very happy I found UCBI... a completely different approach than the big banks. As opposed to the big banks, it's nice to be treated like a valued customer!”