“Best place ever They greet you at the door they walk you to the product they help you find what you need. They are the friendliest people in the world and if you buy some mulch, Horse dirt or salt for your pool, they will put it in your car for you.”
“Fast and efficient shipping. My only complaint is that the stair noses and trim pieces were not packaged strongly enough, and suffered some minor damage during transport. Otherwise, good prices and friendly, helpful staff!”
“This store is extraordinarily helpful - and today Matt on the team figured out a variety of permutations to fasten some funky chairs back together again after a raucous gathering of friends. The red and blue chairs are once again inhabitable with no chance of collapse or danger of tetanus shot requirements. Much appreciated! This ACE rules!”
“Great service something hardware stores don't have these days. Gill-Roy's is the store where employees will ask if you need help, bring you to the aisle, then help see if the product is what you need. Customer service I have not received from Home Depot. Love this store!”
“Quentin is absolutely the best. He is so knowledgeable, helpful and kind. He helped me pick the right things I needed to rent to get the job done. Even when I needed an item not in tool rental he helped me.”
“I want to take a moment to recognize Quentin at Home Depot Peachtree City for the outstanding help he gave me. Even though my question was not in his department, Quentin took the time to stop and help me anyway. He was incredibly kind, caring, patient, and genuinely helpful. He was knowledgeable and took the time to make sure I understood what I needed and felt confident about my purchase. His willingness to go above and beyond, even when it wasn't technically his responsibility, really stood out to me. Employees like Quentin make a difference in the customer experience. His kindness and willingness to help should absolutely be recognized. Thank you, Quentin, for your excellent customer service and for taking the extra time to help me when you didn't have to. Home Depot is fortunate to have someone like you on their team!”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.