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“If you're looking for a great plans and excellent customer service look no further. These folks have gone above and beyond to help our family. Special thanks to Kanoe for taking such great care of us!
Mahalo!”
“Went to fix my camera lense. Liyah was very friendly, fast, and efficient! I highly recommend Tricked Out for your repair needs and accessories. Definitely will go see them again ???”
“Stellar customer service, I had a dilemma where I was locked out of my T-mobile account attempting to update the sim card and Larry went above and beyond with patience to help me regain access to my account as well as update my sim card. Very knowledgeable on his craft and appreciate his customer service which is dying in today’s society. Definitely recommend for your wireless services and phones”
“I have been in this particular store before and bought some miscellaneous items for my phone and I have always been approached by a very friendly welcoming customer service person. That day it was Beau and he helped me by showing me options and prices for what I came in for. I bought my item then he went one step further and asked me if I would like help putting it on for me! I said yes, he did it and I was out of there a very happy gal! Thanks Beau! I’ll be back !”
“Micah was super helpful and even offered other locations for a variety of cases. We chose to go with what was in store specifically because we felt happy with the salesman.”
“Yo man, coming to atnt is pretty awesome being that their is only 1 worker. Brah whoever the manager or district manager yall need give brother Jordan a raise man. He holding down ur store by himself he managed to handle 6 customers by himself and he did a very good job. Show bradda s ok me aloha man give him a raise he deserves it. Aloha ty bradda Jordan.”
“Went to get my son the iPhone 11 today (5-19-2024) Renae/Ranay was the one that helped us. I hope I spelled her name right. I didn't notice a name tag on her BUT, after her helping us I asked for her name to thank her. She was kind, patient, very informative & knowledgeable. When we walked in she mentioned to us that the systems were running slow. I'm assuming due to the power outage the night before that's why the systems were probably running slow due to that. She kept reassuring us she was working on getting everything set up for us. It actually didn't take that long, I was expecting longer lol. Glad it didn't & everything worked out great. I had a great experience here!”
“I needed help purchasing a new iPhone . Verizon in Kunia was wonderful!!! Rainey started the process and Amanda finished it!! I had lots of questions and they were very knowledgeable!!! I highly recommend them!! Thank you!!!!”
“When I went into the store to check on some dropped calls I was experiencing, Aaron and Eric surprised me with a fantastic promotional offer that I could not refuse. The excellent service they provided me was exceptional and reminded me why I always choose their store for my service needs.
Mahalo Aaron and Eric!”
“Eric, has given me a 10 star experience for the 9 years I have been receiving phone services from him he is. always their to give me the help with no hesitation!!! Awesome Braddah too!!”
“Jose is super accommodating! He's the type of guy who makes customers feel comfortable asking him anything 'cause he's non-judgmental, for real. He helped me set up my FirstNet plan, and I didn't even know about this option until he told me about it. I appreciate his patience! Customer service 100/10.
I'd give Chasen 10/10 customer service too. He's fast and takes the time to go over everything we need to know about my phone plan/ how billing changes & etc. until we're good. Mahalo, guys!”
“I just came in here last minute for a screen protector and the gentleman who helped me was amazing he was so fast and the screen looks great. Thank you guys so much!”
“Alonzo was very helpful and courteous. He made sure to connect with me and made me feel like a valued customer! He went above and beyond my expectations to make me happy. Great associate.”
“Arif, at the Ala Moana was highly professional and went the extra mile to help me get a new phone after losing it in another state. He stayed past closing time to reassure everything was processed and setup correctly! I highly recommend Arif and this AT & T location for your cell phone service.”
“Dwaine is the man! Go to this Braddah if you need help with anything. He helped me get a new phone when my old one got destroyed took literally 1 day. Give him a raise.. fr. Thanks mah Braddah.”
“Joaquin was very very helpful here I just got an I phone 16 and he made sure I was able to get an upgrade without extra charge ! Mahalo braddah ! I thought he was the manager but now I definitely think he deserves a raise super helpful and kind person overall experience was 10 out of 10 way better than the Apple Store !”
“My experience at the AT&T KAPIOLANI STORE was top notch and the employee Hatch was helpful and knowledgeable giving us information not only for this visit but for the future concerning how the different services and plans are at this point in time and what services are available company wide. Be was very friendly and nice to my friend and I during terrible stormy conditions outside and for a short period of time we were forgetful of the horrendous weather outside of the building.”
“Greetings,
The reason for my visit on Feb 28:
Feb 27 I received a text informing me my phone plan didn’t renew on time. I thought I had been on auto pay for months.
I explained to Maria Ailyn my situation. Also, a few hours before my visit I discovered my phone had been turned off. I then showed her all the text messages re the previous months confirming payment was successful.
Please know that whatever date I attempted to set up “Auto Pay” I sincerely I believed I had done correctly.
It’s obviously an error on my part which caused this misunderstanding — I apologize.
Re Maria Ailyn never implied any fault.
Her interaction with me I felt was beyond impressive. She obviously realized my limited knowledge re cell phones.
This should tell you everything about how I felt about my visit:
I told her Thank you so much for all her help, I appreciated her making me feel so comfortable. Before I walked out I told her — You’re AWESOME!!!
I’m planning to buy a new phone from Maria probably tomorrow, we did discuss a certain promo phone. I planned to return earlier — caught the Flu.
No sweat if the promotion has ended, I’m not buying it the price…
Sincerely,
eldon”
“The service here was really outstanding and AMAZING! I got me a new iPhone 15 pro max and it’s working WONDERS! The budget I had is $300 cause that’s all I could afford and my helper Rey did a great job in making my budget worth it while still having a great experience! He’s well informative and well-versed in his line of work! The other guy that was also there is also amazing in do sorry I didn’t catch his name! All in all it is amazing service and well highly recommend coming back here for any future endeavors!”
“I'm so thankful for the customer service here ,she help me with my fingerprint schedule cause I made a mistake and schedule somewhere else but she help and schedule here .Thank you so much.”
“Yone,Karen,Dianne always take good care of me when I come in. Helping me in anything I have trouble with. I love Cricket Service, Affordable & Great service!”
“I love to be a Cricket member for this company, I like there service and phone and especially the workers they really nice and respect to all the customers coming in looking for there phone , thank you so much ☺️”
“Thank you to the afternoon crew on 4/6 for all the help. We had such a confusing situation and your help made it simple. You were able to answer our questions and you are completely professional in handling our case. Thank again Lauren and Aaleya. We will be back for any upgrades in the future.”
“Jay The Manager here in this store went ABOVE AND BEYOND with his Excellent Customer Service and an absolute OUTSTANDING SERVICE.,JAY here MADE IT SO POSSIBLE, SIMPLE AND EASY TO FIXED MY ISSUES WITH LESS THAN 5 MINUTES.
PROMOTE THIS GUY AGAIN HE DESERVES IT”
“I go in there to pay my bill all the time. EVERYTIME I go in there kelcee tells me its time to upgrade my phone (im stubborn and dont listen) also tells me if we doing auto pay today. always consistent when i see her always tryna get me to do something in there. Today she said to leave a review for the store on google. friendly lady and makes me feel like we family the way she talks to me. conversation isnt forced and it just flows. great asset to the wahiawa store”
“Coming too AT&T the Pearlcity location the kula location is da best location the associates give awesome customer service I would like make a shoutout too da two sales associates whom helped me & my husband yesterday one is Manager Nala & sales associate kealohilani these two helped us out big time I would highly recommend this location too all of my family /friends”
“Joshua at the Kahala Mall store was excellent!!! I was going to purchase an upgraded iPhone at the Apple Store in the same mall but after speaking to Joshua about my current AT&T plan, he continued to inform me about the promo for iPhone trade-ins that AT&T was offering ,as well as going over what features the iPhone 17 offered. Joshua was very knowledgeable and personable- so much that I decided to buy the phone from him. He then assisted in setting up my new phone successfully. Thank you Joshua!”
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“My tablet was all buss up and the company told me I need to buy a new one; TO fixed it quick and affordable. Koleke was super helpful and friendly, so I’ll be back again. Great local place.”