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“If you're looking for a great plans and excellent customer service look no further. These folks have gone above and beyond to help our family. Special thanks to Kanoe for taking such great care of us!
Mahalo!”
“Zed is such a helpful & knowledgeable worker. We came in really stressed about my phone not working and he was able to help us out & give great customer service. Didn’t know tricked out was god for repairs but now we have our guy!”
“If you need a SIM card or a safe place to store your bags in Hawaii, look no further than Hoku Wireless! The owner is incredibly kind, patient, and supportive.
They provide lightning-fast internet and excellent SIM card options that make calling both the USA and Korea. Hoku Wireless handles everything quickly and efficiently so you leave completely taken care of.
On top of the amazing phone service, their luggage storage is super convenient, safe, and highly recommended if you need a place to hold your bags while exploring. Incredible customer service-don't go anywhere else in Waikiki!”
“Ashley was excellent! Fast service and friendly! Privacy screen & case for my iphone with the kickstand with amazing benefits on the back end if it needs replacing.”
“They are so awesome and helpful here! Truly appreciate all the time and effort they took to try and fix my son’s badly damaged phone. We ended up having to get a new one and they were so accommodating to only charge us a minimal fee for their time. Mahalo nui 🙏🏽”
“Naj did a wonderful and quick response as well as friendliest customer services with Princess and Naj were very helpful and responsive to all questions, thankful and appreciated their hospitality.”
“Nakoa exceeded all of my expectations.
He went above and beyond to help my parents to make sure that they understand everything that was happening… He also was very patient and exercised, kindness and knowledge and I can't thank him enough.
He needs a raise”
“Went to get my son the iPhone 11 today (5-19-2024) Renae/Ranay was the one that helped us. I hope I spelled her name right. I didn't notice a name tag on her BUT, after her helping us I asked for her name to thank her. She was kind, patient, very informative & knowledgeable. When we walked in she mentioned to us that the systems were running slow. I'm assuming due to the power outage the night before that's why the systems were probably running slow due to that. She kept reassuring us she was working on getting everything set up for us. It actually didn't take that long, I was expecting longer lol. Glad it didn't & everything worked out great. I had a great experience here!”
“When I went into the store to check on some dropped calls I was experiencing, Aaron and Eric surprised me with a fantastic promotional offer that I could not refuse. The excellent service they provided me was exceptional and reminded me why I always choose their store for my service needs.
Mahalo Aaron and Eric!”
“Matt at AT&T is our go to guy. For the few concerns we had he knew how to help us. We have always booked an appointment and requested Matt to make our time in and out faster.
Thanks Matt for you professional help.”
“This store is great - knowledgeable techs, attentive manager, and timely service (make an appointment). My situation with a line transfer between accounts that resulted in a cancellation rather than a transfer was complicated but not of their making, and they worked really hard to resolve it. Ultimately, there was no going back, so I got a new number. That was taken care of quickly and I’m back in business.”
“Alonzo was very helpful and courteous. He made sure to connect with me and made me feel like a valued customer! He went above and beyond my expectations to make me happy. Great associate.”
“Eric, has given me a 10 star experience for the 9 years I have been receiving phone services from him he is. always their to give me the help with no hesitation!!! Awesome Braddah too!!”
“The staff was very courteous, patient, respectful knowledgeable and efficient. Very good at multitasking when helping lots of customers simultaneously. Their skilled and knowledgeable expertise for all of the technical things are impressive.”
“I needed help purchasing a new iPhone . Verizon in Kunia was wonderful!!! Rainey started the process and Amanda finished it!! I had lots of questions and they were very knowledgeable!!! I highly recommend them!! Thank you!!!!”
“I love the team at this store- they came through for me ALL THEE WAY. I needed a trade in switch same day and Selena was a true Queen throughout the entire transaction. Super knowledgeable & professional + made sure I got every promo they currently offered & treated me like family. Kayla, the manager, also assisted in ensuring everything went smoothly in my transition from Tmobile to Verizon. Truly, a great team. SO GRATEFUL - thank you guys!”
“The service here was really outstanding and AMAZING! I got me a new iPhone 15 pro max and it’s working WONDERS! The budget I had is $300 cause that’s all I could afford and my helper Rey did a great job in making my budget worth it while still having a great experience! He’s well informative and well-versed in his line of work! The other guy that was also there is also amazing in do sorry I didn’t catch his name! All in all it is amazing service and well highly recommend coming back here for any future endeavors!”
“Greetings,
The reason for my visit on Feb 28:
Feb 27 I received a text informing me my phone plan didn’t renew on time. I thought I had been on auto pay for months.
I explained to Maria Ailyn my situation. Also, a few hours before my visit I discovered my phone had been turned off. I then showed her all the text messages re the previous months confirming payment was successful.
Please know that whatever date I attempted to set up “Auto Pay” I sincerely I believed I had done correctly.
It’s obviously an error on my part which caused this misunderstanding — I apologize.
Re Maria Ailyn never implied any fault.
Her interaction with me I felt was beyond impressive. She obviously realized my limited knowledge re cell phones.
This should tell you everything about how I felt about my visit:
I told her Thank you so much for all her help, I appreciated her making me feel so comfortable. Before I walked out I told her — You’re AWESOME!!!
I’m planning to buy a new phone from Maria probably tomorrow, we did discuss a certain promo phone. I planned to return earlier — caught the Flu.
No sweat if the promotion has ended, I’m not buying it the price…
Sincerely,
eldon”
“Brittany is fantastic. I have been in the Kaneohe store quite a few times and have always received outstanding service. She is always very pleasant and extremely knowledgeable. Outstanding representative for Boost. They're fortunate to have her as an employee.”
“Yone,Karen,Dianne always take good care of me when I come in. Helping me in anything I have trouble with. I love Cricket Service, Affordable & Great service!”
“I love to be a Cricket member for this company, I like there service and phone and especially the workers they really nice and respect to all the customers coming in looking for there phone , thank you so much ☺️”
“Kanoelani is excellent at what she does representing Cricket Wireless. Very caring and great customer service. While setting up our phone, we witnessed how she relates to other customers and recognizes them. We heard that customer say they would be back to service their phone. She’s great at what she does.”
“Bianca helped me and she did great job. I accidentally pressed 1 for very dissatisfied but I meant very satisfied. She helped me with my new phone and even told me exactly what I needed to do for my trade in and to transfer everything. BIANCA WAS VERY HELPFUL AND I AM BLESSED BY HER. THANK UPU BIANCA”
“I go in there to pay my bill all the time. EVERYTIME I go in there kelcee tells me its time to upgrade my phone (im stubborn and dont listen) also tells me if we doing auto pay today. always consistent when i see her always tryna get me to do something in there. Today she said to leave a review for the store on google. friendly lady and makes me feel like we family the way she talks to me. conversation isnt forced and it just flows. great asset to the wahiawa store”
“Big thank you to Rose, as explained on how I’ll be saving money with a new plan (and a new phone). Explained how the setup work and how long it would take. Great customer service by her!!!”
“Korbin was the most helpful, understanding, professional agent I've ever had the pleasure of meeting. I cant express my gratitude enough. The whole day I was having a bad day and then I didn't think I would make it in time before they closed,but Korbin took me,settled me down,listened to me, worked with me and helped me out...all before closing time!! He completely turned my day around. Someone should really commend him on his empathy AND professionalism. He changed my whole attitude around yesterday and I thank him”
“Came in to trade in my old phone. Got helped by Huy and had a great experience. He knew what he was talking about, wrote out my plan/what to expect which was great bc I’m more of a visual learner, and he even let me know of discounts & deals that Apple didn’t offer when I went in a couple months ago. Took a while only because I had a lot of storage, but other than that he was super patient. Thanks!”
“Went in to add two phones to my family plan. Worked with Josh. He was very informative and helpful. He found us the best phones for our needs and helped up set them up on the spot.”
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“Evan was pleasant and cashed me out quickly and efficiently. He found the exact item I was looking for and he was Very personable and welcoming! As a former retail customer service manager, I was very impressed and will be returning in the future for my phone accessory needs😊”