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“Came in to trade in my old phone. Got helped by Huy and had a great experience. He knew what he was talking about, wrote out my plan/what to expect which was great bc I’m more of a visual learner, and he even let me know of discounts & deals that Apple didn’t offer when I went in a couple months ago. Took a while only because I had a lot of storage, but other than that he was super patient. Thanks!”
“Went to fix my camera lense. Liyah was very friendly, fast, and efficient! I highly recommend Tricked Out for your repair needs and accessories. Definitely will go see them again ???”
“My tablet was all buss up and the company told me I need to buy a new one; TO fixed it quick and affordable. Koleke was super helpful and friendly, so I’ll be back again. Great local place.”
“Naj did a wonderful and quick response as well as friendliest customer services with Princess and Naj were very helpful and responsive to all questions, thankful and appreciated their hospitality.”
“Went to get my son the iPhone 11 today (5-19-2024) Renae/Ranay was the one that helped us. I hope I spelled her name right. I didn't notice a name tag on her BUT, after her helping us I asked for her name to thank her. She was kind, patient, very informative & knowledgeable. When we walked in she mentioned to us that the systems were running slow. I'm assuming due to the power outage the night before that's why the systems were probably running slow due to that. She kept reassuring us she was working on getting everything set up for us. It actually didn't take that long, I was expecting longer lol. Glad it didn't & everything worked out great. I had a great experience here!”
“I needed help purchasing a new iPhone . Verizon in Kunia was wonderful!!! Rainey started the process and Amanda finished it!! I had lots of questions and they were very knowledgeable!!! I highly recommend them!! Thank you!!!!”
“When I went into the store to check on some dropped calls I was experiencing, Aaron and Eric surprised me with a fantastic promotional offer that I could not refuse. The excellent service they provided me was exceptional and reminded me why I always choose their store for my service needs.
Mahalo Aaron and Eric!”
“Jose at the Mililani location is awesome. He was able to answer and address all of our questions and concerns which gave us the reassurance of the choice to change from T Mobile to At&t. We are hopeful that AT&T will meet our needs and possibly exceed our expectations. Much Mahalo to this knowledgeable and patient gentleman for assisting us with our multi line family plan.”
“This store is great - knowledgeable techs, attentive manager, and timely service (make an appointment). My situation with a line transfer between accounts that resulted in a cancellation rather than a transfer was complicated but not of their making, and they worked really hard to resolve it. Ultimately, there was no going back, so I got a new number. That was taken care of quickly and I’m back in business.”
“Alonzo was very helpful and courteous. He made sure to connect with me and made me feel like a valued customer! He went above and beyond my expectations to make me happy. Great associate.”
“Dwaine is the man! Go to this Braddah if you need help with anything. He helped me get a new phone when my old one got destroyed took literally 1 day. Give him a raise.. fr. Thanks mah Braddah.”
“Matt at AT&T is our go to guy. For the few concerns we had he knew how to help us. We have always booked an appointment and requested Matt to make our time in and out faster.
Thanks Matt for you professional help.”
“Greetings,
The reason for my visit on Feb 28:
Feb 27 I received a text informing me my phone plan didn’t renew on time. I thought I had been on auto pay for months.
I explained to Maria Ailyn my situation. Also, a few hours before my visit I discovered my phone had been turned off. I then showed her all the text messages re the previous months confirming payment was successful.
Please know that whatever date I attempted to set up “Auto Pay” I sincerely I believed I had done correctly.
It’s obviously an error on my part which caused this misunderstanding — I apologize.
Re Maria Ailyn never implied any fault.
Her interaction with me I felt was beyond impressive. She obviously realized my limited knowledge re cell phones.
This should tell you everything about how I felt about my visit:
I told her Thank you so much for all her help, I appreciated her making me feel so comfortable. Before I walked out I told her — You’re AWESOME!!!
I’m planning to buy a new phone from Maria probably tomorrow, we did discuss a certain promo phone. I planned to return earlier — caught the Flu.
No sweat if the promotion has ended, I’m not buying it the price…
Sincerely,
eldon”
“The service here was really outstanding and AMAZING! I got me a new iPhone 15 pro max and it’s working WONDERS! The budget I had is $300 cause that’s all I could afford and my helper Rey did a great job in making my budget worth it while still having a great experience! He’s well informative and well-versed in his line of work! The other guy that was also there is also amazing in do sorry I didn’t catch his name! All in all it is amazing service and well highly recommend coming back here for any future endeavors!”
“I love to be a Cricket member for this company, I like there service and phone and especially the workers they really nice and respect to all the customers coming in looking for there phone , thank you so much ☺️”
“Kanoelani is excellent at what she does representing Cricket Wireless. Very caring and great customer service. While setting up our phone, we witnessed how she relates to other customers and recognizes them. We heard that customer say they would be back to service their phone. She’s great at what she does.”
“Keneke was the one helping me when i went in for my phone. It was giving me lots of problems so i was hoping we could find the problem and he sure went above and beyond to help me! I really appreciated him, and his shadow Dee for being so patient with me. Keneke gave me lots of options to choose from when there were many restrictions in my case but in the end it all worked out great! Keneke is great! will definitely be asking for his help next time i come in store! ?”
“I go in there to pay my bill all the time. EVERYTIME I go in there kelcee tells me its time to upgrade my phone (im stubborn and dont listen) also tells me if we doing auto pay today. always consistent when i see her always tryna get me to do something in there. Today she said to leave a review for the store on google. friendly lady and makes me feel like we family the way she talks to me. conversation isnt forced and it just flows. great asset to the wahiawa store”
“Thank you to the afternoon crew on 4/6 for all the help. We had such a confusing situation and your help made it simple. You were able to answer our questions and you are completely professional in handling our case. Thank again Lauren and Aaleya. We will be back for any upgrades in the future.”
“If you're looking for a great plans and excellent customer service look no further. These folks have gone above and beyond to help our family. Special thanks to Kanoe for taking such great care of us!
Mahalo!”
“Sadie and Sid have great customer service! They weee very knowledgeable about the products and services offered. They even provided further information to me about the specials the store was having. I will definitely recommend anyone looking for a phone service to go see Sadie and Sid!!”
“The workers here are incredibly welcoming. Store includes a variety of jewelry, accessories, socks, kpop albums & merch, & stationary. Items are of good quality & reasonably priced”
“Shoutout to Leksy who gave excellent customer service with the transfer of my data to my new phone. I purchased my phone from Apple, but came in for the assistance of the data transfer. Leksy was hands down kind, helpful and communicative with the whole process. She was a pleasure to talk with.”
“The Staff is a bit quiet and friendly. I had a terrible time unlocking my cell phone physically. Even remotely the staff did everything to help me. Do not use the Samsung A series to port your number over from TM to boost. Better to buy or finance a cell phone from boost. Which I am doing because I have no other choice. The plans are the best for cell service TM doesn't have enough Towers in the Southside of EWB.”
“Blessed is knowledgeable with fingerprinting information especially as a boost mobile employee.. she knew all the procedures and time length of how long it will take to complete the process. She was very welcoming especially if you're just getting started with a new job that requires fingerprinting. ????”
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“Eric, has given me a 10 star experience for the 9 years I have been receiving phone services from him he is. always their to give me the help with no hesitation!!! Awesome Braddah too!!”