Credit Unions near Ewa Beach, HI

“I recently got approved for a car loan through Hoku. I went down to open an account with Daphne. Before opening the account she went through the membership qualification and explain each product and service that they had. Very informational and detailed. So much so that I ended up opening a checking and an additional savings. I transferred my direct deposit over to Hoku based on the level of service that I have received. I have been with them for four months as of this review, and I absolutely love them. I no longer need to go to a specific bank to deposit cash or checks. I can deposit it any participating ATM that accepts deposits. Not only in the state of Hawaii but throughout the mainland. That is so convenient. Where has Hoku been on my life? I am glad that I joined now. It is a small community-based credit union I don’t feel lost in the thousands and thousands of customers that a bank may have. I love my credit union.”

“OUTSTANDING customer service from Jasmine and her crew! Jasmine revolved my issue that involved $500 in my account that was scammed. Jasmine was polite, courteous and empathetic to my issue! Many thanks to Jasmine and her crew at the Walmart Pearl City branch! Customers for life!”

“I'm a long-time member of this credit union, from its former name of Hawaiian Tel Employees FCU. Over the years, many smaller credit unions merged into it so it was renamed to reflect its diverse customer base. It's now known as HiFi for short.This is the main branch off of North King Street in Kalihi, which is open on weekdays only. As such, I don't often visit this location, unless I happen to be in the area or must complete a transaction in person. There's free covered parking which makes it convenient.HiFi offers a wide variety of services including credit and debit cards, free signature guarantee, home banking, loans, and home mortgage and equity loans. Darren Kimura is very helpful and knowledgeable.”

“This banking institution is excellent, cause it conveniently located at Walmart in Kapolei. I have other business with other credit unions, but this is another place to do business, they have shared branching services which is simple when I need to transfer funds to and from another account. After Thanksgiving holiday, the pass out small calendar for personal use. Other places had stop this. And when they closed, they have ATM's ready to serve you.”

“I've been with HawaiiUSAFCU for just about 20yrs now and I never encountered any bad experiences. No matter how many new representatives I've come across, both @ Waipahu & Kapolei branches, everyone has a positive attitude and are willing to help me or direct me to who or how I can get the help that I need.”

“The ladies who work for the Kunia branch are so fun and helpful. With how hard they work with all they do for their members and fellow staff, they truly deserve so much credit. I hope the company appreciates ALL their workers dedication because they really do give A LOT.”

“Ms Rohna was an absolute gem. Very helpful and her attitude was just overall positive. She helped my husband and I with refinancing a vehicle and it was quick and easy with her help. Thank you Ms Rohna!!”

“I would like to take a moment to recognize an outstanding employee at Navy Federal Credit Union, Darlene Santana, whose professionalism, patience, and dedication truly made a difference in resolving a very frustrating situation for my family.

My mother opened an account at the branch, but shortly after, the account was unexpectedly locked and we were unable to conduct any transactions. What made the situation more difficult was that no one at the branch seemed to understand why the hold had been placed on the account. We visited the branch multiple times five times in total trying to resolve the issue. At one point, the experience became very discouraging when a staff member simply told us to leave and that she would call if the issue was resolved. That interaction felt unprofessional and left us feeling as though our concerns were not being taken seriously.

Despite this, everything changed when we met Darlene Santana.

From the moment she assisted us, her approach was completely different. She treated our situation with genuine care and urgency. Even though she initially did not know the cause of the issue, she did not dismiss us or pass us along. Instead, she took full ownership of helping us find a solution.

Darlene carefully reviewed all of our documents, reassured us that everything we had provided was correct, and began making calls to investigate the issue further. She advised us to return earlier in the day so she could coordinate with the corporate office on the East Coast before their offices closed, which showed great attention to detail and a strong commitment to solving the problem.

When we returned as she suggested, Darlene spent a significant amount of time making multiple calls about five in total to different departments to track down the root of the problem. Her persistence eventually uncovered that the hold on the account was not due to anything we had done wrong, but rather a system glitch that occurred the day the account was opened.

Thanks to her patience, persistence, and professionalism, the issue was finally resolved and the account is now functioning properly.

What impressed me most about Darlene was not just that she solved the problem, but how she handled the entire situation. She remained calm, respectful, and determined to help us, even though the issue was complex and required a lot of effort on her part. She never made us feel like a burden, and she continuously reassured us that she would do everything possible to fix the situation.

Employees like Darlene are the reason people trust and remain loyal to institutions like Navy Federal Credit Union. Her work ethic, dedication to customer service, and willingness to go the extra mile represent the very best of what customer service should look like.

Darlene Santana truly deserves recognition for her exceptional service. Her persistence, professionalism, and commitment to helping customers are qualities that should be applauded and emulated across the organization. I sincerely hope Navy Federal recognizes the outstanding job she did in helping my family, because employees like her are invaluable.
Ask for Darlene when you go there. She’s the GOAT!”

“Alicia helped us big time with our auto loan. With our growing family, she helped us get a bigger vehicle and my spouse's dream car. Definitely the best loan officer we've ever worked with before. Appreciate you always Alicia T.”

“Colby Maeda and his SV Leilani went above and beyond in helping me settle a delinquent account. They weren’t only extremely accommodating annd efficient but made me feel like I wasn’t a problem.”

“Eliza and Jeanie (I think thats how you spell their names) were very detailed and compassionate about their work. They even went out of their way just to suit my needs with the time that I had. Definitely recommend these people and this place to do business with.”

“My mom & I were assisted by a very helpful & knowledgable staff person at the entrance. As we inquired about solar financing options, we appreciated the attention he paid to our questions & the information he provided about NFCU's available options.”

“Found your location. Google maps location indicator is off and leads you to believe it's in another building of the mall. It's behind Times. Hope they can fix that. But otherwise good service just needs to tweak the location”

“Great Team, Efficient Service. CSR and Loans Jeremy B has been consistent with his exceptional service since Kapiolani branch. He has helped my husband and i manage our finances finding a plan that would work for our family.. Ja, Joshua and the rest of the front csr are great in working as a team , meeting the needs of each guest, Taking the time to explain, come to a Client's level so that they understand.”

“This is a very new and barebones Navy Fed. I had to come in here because I refinanced an auto loan through Navy Fed. Instead of doing everything online like normal people in the year of our lord 2025, I literally had to snail mail a paper check from them to USAA. Then I had to get some other paperwork notarized -- they do not have a notary on staff (or at least at the time I went) -- so I had to go to the one by the big PX. But if you just need some basic banking stuff, i think this is the spot to go to like many things on Hickam. The lines are always shorter than the other Navy Fed. The only hiccup was the dude who was checking me in was new so I had to explain what I needed to get done several times, and provide him my number several times, before I could pass go.”

“This is a commendation for Saua, who provided excellent customer service with an IRA and other tasks. She was efficient, patient, kind, and an asset to HFCU in Pearl City. Mahalo to an exemplary employee.”

“I had the pleasure of working with Kai today as I made a withdrawal from my savings and checking and I had to keep the balances to a minimum and she explained thoroughly what needed to be done and I got my monies so five stars to Kai. she’s a very valuable employee and I hope she is recognized.”