PenFed Credit Union is a financial institution that serves both military and non-military personnel. They offer a wide range of services, including market-leading certificates, checking, credit cards, personal loans, mortgages, auto loans, student loans, and more. The credit union is dedicated to educating, encouraging, and helping its members achieve their financial goals. PenFed is federally insured by NCUA and is an equal housing lender.
Customers have consistently praised the helpful and positive attitude of the credit union's representatives, such as Ms. Rohna and Joanne Pagan. They have been described as "an absolute gem" and "an awesome representative" who were willing to assist with various banking needs, even without an appointment. Customers have had great experiences with PenFed, in contrast to their experiences with other banks.
Customer service always on point. Always smiling and ready to service even when they gett slammed.
October 2025
Em Chanpheng was very helpful in getting me the information I needed on my bank accounts, her research skills is outstanding. Very happy, she deserves a raise.
October 2025
Awesome experience! Professional, Knowledgeable, Helpful, and Aloha Spirit!
