Cricket Wireless Authorized Retailer in Hilo offers flexible cell phone plans with unlimited talk, text, and data, without requiring an annual contract. Customers appreciate the friendly and helpful staff who go above and beyond to assist with various needs. Lee and Kefneth are especially praised for their exceptional service, often helping with difficult situations like dead phones or complicated transactions. They are known for their patience, kindness, and willingness to ensure customer satisfaction, creating a welcoming atmosphere. The staff’s positive attitude and dedication make visits enjoyable, with some reviews mentioning frequent returns just for the friendly vibes. Customers also value the store’s ability to handle complex requests efficiently, although some express frustration with long wait times and occasional misunderstandings. One reviewer noted the staff’s efforts to help with government programs and account issues, highlighting their helpfulness despite some miscommunications. Overall, the store is highly recommended for its excellent customer service, friendly staff, and flexible plans that fit various lifestyles. The store’s environment reflects the spirit of Aloha, emphasizing patience, kindness, and a positive experience for all customers.
They don't make you feel like you're bothering them, genuinely helpful!
July 2022
The costumer service is always efficient and helpful. ? Today was a perfect example of Aloha and patience for helping a difficult person. The customer service was spot on.
March 2021
I love cricket they are the best cell phone company . I had good sale person her name is courtney and she helped us with what ever we needed to know about certain items and other services I would recommend an referral anyone to cricket they are the best place for purchasing a new cell phone
