Bank of Hawaii has been a trusted financial institution in the local community for over 125 years. With a focus on customer relationships and doing what's right, the bank continues to uphold values of stewardship and sustainability. Though the branch is often very busy, the staff is known for their superb customer service and patience. Customers praise the personable tellers who remember them by name and go above and beyond to accommodate their needs, whether it's expediting a notary or following up to ensure all transactions are handled smoothly. The branch's convenient location next to Costco makes it a popular choice for those looking to combine their banking and shopping. While the lines can get quite long, especially during peak hours, the staff's commitment to providing excellent service helps make the experience as smooth as possible for customers. Overall, Bank of Hawaii's Iwilei branch is a bustling financial hub that upholds the bank's longstanding reputation for building strong relationships with the local community through quality service and care.
This is a very busy branch of Bank of Hawaii. Though there are multiple tellers, expect to spend at least 10 minutes here because of how busy they are. Go early in the day to beat the crowds. With all the construction in the area, go to another branch if possible to save yourself some aggravation.
September 2024
Superb service. I was very appreciative to the staff. They accommodated me this morning without an appointment and fit us into their schedule. They were extremely helpful to expedite a notary this morning in the pay off and sell of my vehicle. Thank you very much for taking us in and assisting. Mahalo Nui Loa.
August 2024
Nice branch office at a very difficult time access corner. Area jammed due to construction and Costco entrance. Stay away if you can
