First Hawaiian Bank's Kalihi Branch is noted by customers for its efficient and speedy service, often described as far superior and faster than larger, busier branches. The tellers are consistently praised as kind, patient, and helpful. The location is seen as convenient, with a notably large parking lot in the back and both covered stalls and outdoor teller windows available. The bank itself is situated upstairs with additional tellers.
However, the branch is described as needing some updates and maintenance. A common complaint is a persistent long line, attributed to typically only having two teller stations open, despite other employees being visible. The downstairs teller area is also noted for having an unpleasant odor. While the physical space may feel outdated and a bit weird, the quality of personal service from the staff remains a significant strength, leading many customers to choose it as their preferred branch for more complex transactions.
I love this location all of there staff are very friendly and miss Rhea is so very helpful explained everything to me 100% 5star for them. Mahalo.
September 2024
I love this location all of there staff are very friendly and miss Rhea is so very helpful explained everything to me 100% 5star for them. Mahalo.
October 2023
The tellers have always been kind and patient here however this bank location needs some tlc. The downstairs teller area smells like a urinal and there is always a line. Go upstairs if you can. The people are kind and efficient.