First Hawaiian Bank's Kalihi Branch is noted by customers for its efficient and speedy service, often described as far superior and faster than larger, busier branches. The tellers are consistently praised as kind, patient, and helpful. The location is seen as convenient, with a notably large parking lot in the back and both covered stalls and outdoor teller windows available. The bank itself is situated upstairs with additional tellers. However, the branch is described as needing some updates and maintenance. A common complaint is a persistent long line, attributed to typically only having two teller stations open, despite other employees being visible. The downstairs teller area is also noted for having an unpleasant odor. While the physical space may feel outdated and a bit weird, the quality of personal service from the staff remains a significant strength, leading many customers to choose it as their preferred branch for more complex transactions.
