Verizon's Kahala Mall location is highly praised for its excellent customer service and knowledgeable staff. Customers have highlighted the helpfulness of representatives like Nicole, Nick, Craig, and Ashley, who have gone above and beyond to assist with various issues, from complicated phone problems to lost devices. Visitors report quick and efficient service, with staff providing clear instructions and support, especially for those who may not be very technical. The store offers convenient options for online orders, including in-store pickup and same-day delivery where available. Overall, Verizon at Kahala Mall is recognized as a reliable choice for mobile, 5G home internet, and business needs, making it a standout among other carriers.
Roderick was very professional with my issue, even though it was 8pm on a Tuesday and his tablet refused to work (no fault on his part). Verizon is annoying but the staff here are excellent.
January 2026
Stanley truly goes above and beyond with his customer service! Great experience from start to finish!
January 2026
The other day I came into the store and was helped by Trevor. He was very accommodating towards my requests and helped me so much with getting my new phone set up! Thank you Trevor, glad to have met you.
