Firestone Complete Auto Care in Kailua Kona, HI has earned high praise for its friendly and professional staff, reliable service, and comprehensive vehicle care. Customers appreciate the team’s dedication, often highlighting their kindness, patience, and willingness to explain repairs and maintenance options in detail. Many reviews mention that the staff go above and beyond, calling customers regularly to update them and supporting them through unexpected issues, such as tire repairs or replacements. Despite delays due to vehicle difficulties, the staff remained committed, working hard each day and ensuring customers’ cars were repaired properly. Customers also value the thoroughness of the service, including tire sales, oil changes, brake inspections, and vehicle realignments. The overall experience is described as the best tire service ever, with many noting their intention to return for future needs. The business is praised for its top-notch customer service, fair pricing, and honest communication. Whether dealing with tire issues or routine maintenance, customers feel confident trusting their vehicles to Firestone Complete Auto Care, making it a reliable choice for auto care tailored to each customer’s needs.
Firestone took really good care of me and my truck in one day. Super Accommodating to my situation. Able to work with me to help work with them. Appreciate them to the fullest of my heart.
December 2025
Replaced tire pressure sensor on Tesla. Worked perfectly and very reasonable price.
December 2025
Great friendliest customer service Completed in 1/2 time
