{{ group }}
-
{{ item.name }}
{{ item.address }} {{ item.name }}
- {{ item.properties.formatted }}
“The customer service at the Kailua, O’ahu store is outstanding! As someone who uses the UPS store for printing large amounts, they are so helpful! When we encountered an online printing issue, Brenda was eager to fix the issue. They are a great team under her and we are thankful for their aloha and courtesy to fix the printing error. We will continue to get our printing needs at the Kailua UPS store.”
“Kinisou chapur!! Service was amazing i was kept updated on the progress of my application where it is and what is expected. Received my new passport quick. Interaction with representatives superb??”
7:30AM - 6PM
524 Keawe St, Honolulu
Shipping Centers
“I want to specifically call out Kawai and his service. Kawai was very helpful and truly understands what a good customer experience should be. I appreciate the staff here and this will be my preferred location over all the other UPS stores. I had a rather odd shaped item to ship out, Kawai took the time to explain everything before finalizing the sale. We need more customer service individuals like him.”
9:30AM - 4:30PM
Floor 2, 2250 Kalākaua Ave, Honolulu
Shipping Centers
“The gentleman who runs this post office was very friendly and helpful when we came. He suggested us use the flat rate box because it’d be cheaper. They’re cash only though so remember to bring your cash!
The location is on the second floor to the far end if you can’t find it.”
“Sharen not only holds my mail but can also get my business cards done. She also hooked me up with another client who helped me with my website and digital marketing. A great resource and someone good to know. Been doing business here for over 15 years.”
“Why I use UPS for all my postal, packaging, and Amazon return needs. A combination of store convenience, efficiency, speed of transaction in the store, and outstanding customer service.”
8:00 AM - 4:00 PM
521 Ala Moana Blvd, Honolulu
Shipping Centers
“Super easy process and very convenient! Had ordered an ice maker/water dispenser as this is the only product like it on the market. They never shipped to Hawaii so of course I hit up ShipToHawaii to make it happen. I had an electronic issue with the first water dispenser that came in but fortunately the customer service at ShipToHawaii made it very convenient in helping me facilitate my replacement order. Very efficient and reliable service. They responded to all my emails very quickly. I highly recommend them! Only thing I wish is that the pick up times to get your item had longer hours since it’s only Monday-Fri 8am-1pm”
“A Great Choice for Courier/Delivery Service in Honolulu! We used this company in 2014 to pick up documents in Honolulu and then drop off at Fed-Ex to be delivered to us in the Los Angeles area. They were easy to work with and we were very happy. Now, in 2019 - we needed the opposite service. A bid deadline was on the line and we needed our bid documents picked up from Aloha Air Cargo and delivered to the City of Honolulu. Cidnie was very responsive and assured us this could be done on time. She kept in contact with us via email and sent us a signed delivery receipt - 3 hours before the bid deadline! This is a very professional service who make good on their promises. Highly recommend! (Again...in 2019)”
7:30AM - 6PM
1050 Bishop St, Honolulu
Shipping Centers
“Brennan is amazing ? with customer service
I surely hope that Management sees this if he’s not in management himself my first time returning a huge item from Amazon through UPS and it was easy ! It was the end of the day where you would expect someone to be burnt out, but he was energetic and joyful. You deserve a raise Brennan.”
“I had the extreme pleasure of being served by Faye last week, and the experience couldn't have gone smoother. She was about to step around the counter when she saw that I was carrying a heavy package but I ran up so she instead reached over the counter to pull it up. She then proceeded to very sweetly and patiently walk me through the entire process of sending the package to Japan. I can't remember when I've had a more pleasant interaction at the post office. She is a definite asset to the Kaimuki branch as well as the entire U.S. Postal system!”
“I feel obligated to write a view to redeem Pasha from some of the negative comments on here and actually give credit on them for a convenient business they provides to me. Note that I did make my research and inquiries on other shipping companies and brokers. I decided not to go with the brokers because they make it complicated and sounds hard work and ended up shipping with Pasha Hawaii online for as quick as 5 minutes online. All I had to do is make a reservation and pay at a lower price than brokers. I was skeptical at first because of the reviews but you just have to understand, shipping it on a ship does take time and you need to understand when it will be loaded on the vessel so you can schedule your car drop off on time. Below is the screenshot of the schedule and you will get updated as it gets loaded on the vessel and as it arrives to the mainland. They also gave me a call and email once it arrived and was available for pick up as on Nov. 2. to Nov. 7, and it's only $25 per day of delay. So about two weeks of wait time. In conclusion, i recommend shipping with them from Hawaii to Washington.”
“Today I had a major project to put together. Your customer service rep, Curtis, was incredibly helpful to me. He offered guidance and helped me through some stumbling blocks, and all done with a smile. Thank you Curtis for making it happen.”
“The clerks here are so friendly and helpful! Each time I have taken a package to mail the clerks are efficient and knowledgeable. They clearly explain the different options and prices. I feel able to make a quick decision on the best option.”
“We've been customers at this location since we were Kahala residents. Jodi's been friendly and helpful to our every needs.
We're not longer on the island but appreciate your kindness throughout the years. Aloha and mahalo until we meet again.”
“We thought we were all ready to print our Nana's Memorial flyer from our thumb drive. Turns out Mac Pages is not compatible. Taylor M. was very patient and helpful. He assisted us in changing the document to PDF without leaving the store. Saving us time and more so, frustration. We were pleasantly surprised by the level customer service provided. Reviewing the flyer at home, Taylor was the talk of the evening. Out of town family agreeing they would not have gotten that kind of help back home. Please thank Taylor for his outstanding patience and help.”
“Stephen was helpful with figuring out my Amazon return. Even answered my printing/scanning questions even I didn't go through UPS. I would give 6 stars if this UPS store also happen to recycle Amazon boxes. They play great music while you're waiting in line.”
“I was here today to mail some used clothes and a gym bag to my daughter in the Mainland. And because it was bunch of clothes, it was heavy. I knew it wasn’t going to be cheap. So I asked a lady at the counter (Samantha) not expecting any helpful advice. “Ma’am, what will be the best (cheapest)way to send this box to the mainland?” She said “let me weigh it first and then let’s figure it out!” She then weighted my box and said “this thing is heavy, the best(Cheapest) way for you to Mail this, will be in a large flat rate box!” And then she Pointed out where I could find that box.
When I tried to put my pre-packed bag into the large flat rate box, the box would not close. I was so disappointed and worried that now it’s gonna cost me a fortune to send this with the regular rates. That’s when she came to rescue me and said “ oh no, The box has to be completely closed and Show no gaps Between the wings… Here, let me help you!”
She then took the box and pressed, closed tightly and taped it so well it was almost like an air proof!! And then with a big smile on her face she said “now you can send it with a flat rate!” As if she just saved her own money or something…
Samatha, thank you so much for your kindness and compassion.
Dear director/manager of this post office,
Please give Samantha a raise or promotion! she well deserves it!
Mahalo~~”
8:30AM - 6:30PM
758 Kapahulu Ave Ste 100, Honolulu
Shipping Centers
“Have only had excellent customer service at this Kapahulu UPS store. The staff are kind and helpful and they’ll get your postage priced fairly every time.
Lots of Aloha here.”
“Mailing an Easter gift to the mainland from Honolulu, Hawaii...I found an appropriate gift for my God daughter in Virginia and needed to mail it. Several post offices in the downtown area were closed on a Saturday and some don't have free parking.I remembered the Kahala location of the US Postal Service and drove there. There were several empty stalls and a short line of customers inside. I tried the self-service kiosk, but my package was an unusual shape. I stood in line for a few minutes and in no time, I was done! I think my gift will arrive in time for Easter!Thank goodness for the Kahala Post Office and its efficient, competent staff! I appreciate the air conditioning, free Flat Rate Boxes, and clean environment! I'll be back!”
“I shipped a vehicle from Kahului to Honolulu without any issues. Port pickup was very smooth and the crew helped me jump my car. Mahalo for the great intra-island shipping experience!”
7:30AM - 4PM
Honolulu
Shipping Centers
“Take my money! I drove to USPS to UPS and finally to FEDEX in search of the best option to ship a package that needs to arrive in a timely manner. USPS couldn’t guarantee my package would arrive via flat rate mail (even though it says 3-5 days on their signage), UPS priced me at $60 for 2 day shipping and FedEx guarantees it will arrive in 2 days all for $20 or my money back!
Rachel had phenomenal customer service at FedEx (and to be fair USPS and UPS did too) but Rachel went above and beyond. She even offered me scissors to use so I could rebox my shipment into their one rate box….USPS doesn’t ever offer that. And she helped me understand better ways to ship in the future with a smile on her face. It felt like I was talking to a good friend.
Why did I not know that the prices at FedEx beat the competition?!?! Did everyone know this except more me?!?!”
“Matson was very professional, efficient and on top of everything. They were the only part of my move that was not stressful. The staff there are very friendly and helpful. Would highly recommended!”
“I use this for UPS shipments that are too large for the drop box. It's inside the Longs the second east floor of Ala Moana Center. You'll have go to the register in the back, near the doors that exit into the mall. The employees at those registers can scale packages and accept them for drop off. It's the closest drop off for me and there is usually plenty of parking across the street. I just wish I didn't have to walk all the way through the store with my packages. I always have my packages pre labeled, I don't think they can print labels for you.”
“I'm going to buck the trend on the other reviews and say that I for the most part enjoy the service that I receive at this post office. I can't recall the woman's name that's usually on the right side of the counter, but she's always been very pleasant and helpful. There are some upgraded storage lockers that I haven't used yet but overall the location is kept clean and presentable.”
“Wow lots of complaining here but I've never really had a bad experience and I live here in Hawaii Kai and visit this post office regularly. Looks like most of the one star reviews are from pessimistic people who like to complain and therefore life gives them things to complain about. The rest seem to be people who don't follow instructions. Anyway, I think this post office and its workers are pretty great!”
Shipping Centers
Shipping Centers
Shipping Centers
Shipping Centers
Shipping Centers
Shipping Centers
Shipping Centers
Shipping Centers
Shipping Centers
Shipping Centers
Shipping Centers
Shipping Centers
Shipping Centers
Shipping Centers
Shipping Centers
Shipping Centers
Shipping Centers
Shipping Centers
Shipping Centers
Shipping Centers
Shipping Centers
“Expensive to print labels here--use the library copier. But I've never had any problems as so many bad reviews say? Weird. Maybe they are fine now? I've always got done whatever was needed in a timely manner and never heard anyone arguing that works there? No worries now! Most reviews are old here so try them and see for yourself. Since the FedEx pace in Kaneohe closed down, this is where all my Amazon returns go from and I've never had any problems except printing one page labels from my thumb drive is like $1.30? They charge for TIME? Expensive!”