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“I had scheduled a battery replacement for my iPhone 11. Entire repair process took 5 hours as both batteries that were used to replace the old one were defective. The front desk sales associate Breanna was friendly and helpful. She kept me posted throughout the entire process by emailing me which was really helpful as I did not have other means of communication. They understood how inconvenient it was and offered compensation in the form of a discount off of the repair and a replacing of my old screen protector as it was damaged. The defective parts were not the employees fault as it was out of their control. Surely today was just an unlucky day in that regard. I would come back again in the future.”
“What more can you ask for?Very pleasant folks to work with, prices are quite reasonable, and they offer very competent repair services.Oh, and by the way, they also operate as PowerTel Wireless.I recommend this business to anyone on Oahu.You'll have no regrets!”
“I went this store to add a new line for my brother . When I asked for new line and device, Sushma asked me if I want to upgrade too. She also break down my bills and gave me a best deal. It’s like win win for me. She was very helpful and I experienced best costumer service so far. I am definitely recommending my friends.”
“Always get helped fast at this store. Reps have good product knowledge. Accessories are expensive in store. But I bite the bullet and get it there because I don’t like having my phone naked when leaving the store.”
“The customer service was great! Maddison and her Co worker are great with helping me to understand my new phone. Madison helped me to find a good phone with a watch.”
“Frank Jiminez and Manager Roberto Bautista at the Mililani Town Center AT&T location are so amazing! From Greeting to Goodbye they really went above and beyond for my family.Mahalo Frank J. & Roberto B”
“Representative was very helpful. She took the time to resolve the issue. Assisted with the tech team to run through possible solutions. Excellent service. Kudos to Precious (ATT representative) and Sophia (technical support).”
“We’ve had cricket for a long time, but we just went in to upgrade our phones, I got the only 12 Pro Max they had, and then my husband got got the XR…a couple days in my husband wanted the 12 Pro Max also but they did not have anymore, a few days go by and they got one on, and Cheri called us to let us know that another came in because she knew we wanted it. Go see Cheri, she even helped us choose a new phone for my SIL, and got us going with the mobile hot spot. Always friendly, and always helpful.”
“Best customer service I got from Lexie very helpful she help me with my upgrade my phone n unlock my iPhone.if u need best service look for Lexie in waipahu location”
“I had the privilege to have Ano and her team facilitate me today September 27,2021Ano went above and beyond. Really setting the bar high!I would highly recommend this store and their personal. It's always nice to feel like a business cares a out you.Dear cricket, it's my understanding that Ano is management. She is an asset to your organization. Thank you for employing her.”
“The service here was really outstanding and AMAZING! I got me a new iPhone 15 pro max and it’s working WONDERS! The budget I had is $300 cause that’s all I could afford and my helper Rey did a great job in making my budget worth it while still having a great experience! He’s well informative and well-versed in his line of work! The other guy that was also there is also amazing in do sorry I didn’t catch his name! All in all it is amazing service and well highly recommend coming back here for any future endeavors!”
“I scheduled an appointment for finger printing here online through Field Print. It's located in Waipahu beside Elena's. Parking can be challenging since the place is so busy with all the restaurants here. Appointment was pretty efficient. Walked in for my booked appointment. Checked in with staff. Showed the required ID and got finger prints done. Took less than 10 minutes. If you need finger printing done, this place is convenient for the west siders.”
“They are always great when I come in to update my phone and any other service. They have an awesome crew and today I saw a difficult customer but the the lady named lei who helped me out handled everything calm and cool, just like a true professional would do”
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“I experienced outstanding customer service from Kelcee at the wahiawa cricket. When I arrived I was unsure of what phone I'd like to get. She was very kind and personable and help me decide which phone best fit my needs. I am so very happy!! I love my new phone ! I will travel to this store location again. When we got to talking and to the sign up we then found out we have the same last name which I then thought this was meant to be. Thank you so much for having kind employee's and Kelcee making my whole day!!”