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“Took my son's iphone 11 here Sunday to get a new screen and s reen protector and it also needed a new battery so I did all that and the lady who fixed it was awesome thank you for doing a awesome job”
“All the stuff is amazing. They are very helpful and lovely. I highly recommend all the store.
Thank you so much for everyone and specially to Brittney store in Boise.”
“Mena helped me transfer to att and although it was time consuming and difficult, she was not giving up. She was going to make sure that I become an att customer.”
“I just switched from T-Mobile to Verizon yesterday and it’s been a mess. Issues with transfer pins and phone numbers and all kinds of things. I ended up needing to go into T-Mobile tonight to have them help me fix the transfer, and they went above and beyond for me, even though I was leaving their service. Eddy and Todd were both so helpful and although I just switched to another carrier, if I decide to go back to T-Mobile, it will be at this store because of Eddy and his team. I’m highly impressed with their commitment to service.”
“My wife and I went there a couple of weeks ago to trade in our two year old phones for two newer ones. Sophia helped us and couldn't have been more helpful, professional or nicer. Sophia took care of us and it was amazing to watch her fingers fly over that tiny keyboard as she fixed our T-Mobile logons and facilitated our tradeins and explained our new perks. She didn't rush us old codgers and treated us well and never seemed like she had some other things to do. I even went back to buy a case a week later because the service and help was so good. Thank you. This is now our favorite store for all our phone needs”
“I only went here to go to build a bear but the staff were very kindAnd it was a very nice experience also for some reason I stayed there for over 20 minutes and (I got there 2 mins before closing ?) it seemingly didn't close until I got out because most of the stores weren't closed but anyway, yes it was a very nice experience”
“The clerk was very helpful he really took the time to make sure everything was all square and I knew all charges. I really appreciated this. He helped me make sure I had what I needed on my phone and got rid of a lot of garbage.
The only draw back was the store was dreadfully under staffed.”
“We had the pleasure of working with Todd H, very helpful associate and he explained everything to us and answered all our questions. We walked in curious about their plans and promotions and walked out T-Mobile customers.”
“Austin and Will did a great job at doing an early upgrade and even found a plan that had the same features but at a lower cost. Great store and great people to work with.”
“I can't say enough!! Quality and efficient service. Fantastic communication! Worked with my warranty company to make sure everything went through. Best tech service, ESPECIALLY phone tech service ever. I can't say enough!!”
“So, the store and everyone else at this establishment is pretty great, and when I finally got assistance It went well. However, initially when I went into the store, I was greeted by this employee named "Taylor", at first they were very kind and asked relevant questions about my inquiry, but things quickly took a turn. Instead of actually providing a solution to my issue, I was instead faced with offers and strategies and loopholes to try and get me to buy another product, which was not at all what I wanted. I kept declining said offers, and they seemed to get very upset, and proceeded to walk or should I say "stomp" away angrily. I can only assume it's because I didn't give in to what was being offered. I was left at the desk as other associates were assisting other customers. When Taylor did finally return, they said they would no longer assist me, and that there are other customers waiting in line. I as a customer do not appreciate this kind of behavior, and think that this should for sure be looked in to.”
“Nick was a tremendous help!! I walked in and told him exactly what I needed and why I needed it. We talked through some options/offers I had on my account, nitially decided on a phone he didn’t have in stock(no big deal), I just got the next step up for a couple extra dollars a month.
He got my new phone squared away and managed to help a couple other customers(all while my phone was transferring data).
I highly recommend this store and having Nick help. Great experience!”
“Enjoyed the experience wasn't a difficult process for me to get the next up upgrade going from iPhone to Samsung, the store is still exemplary I recommend going here”
“I don’t leave reviews often but Tyler at this location proceeded to fix such an awful experience i had at my first choice in store locations not far from this one. Immediately greeted by someone and then HELPED! thank you guys ? and now i got my new phone !!”
“My IPhone was showing a “SIM failure”, I was not able to use my phone all weekend and was extremely frustrated and stressed. Little did I know, all I had to do was go down to my closest Verizon and have a nice soul like Jeremiah help me out! Man was extremely helpful and conversed with me the whole time he fixed my problem! Give the man a raise!!!!!”
“My friend broke her phone last night so we had to go get a new one today and we went to the MetroPCS off State Street and had James as our customer service agent and he was amazing!! The process was a little frustrating only because of the other company but he was so patient and so sweet and just really helped with everything so thank you very much James!!”
“Parker young was awesome he was able to help me with what i needed in person in a timely manner nd he gave me a pretty good deal on their chargers absolutely great guy will be coming more often with more phone problems”
“Taylor Hicks, store manager, gave us excellent service and went above and beyond to help us figure out how to use our internet service through Cricket. He was very patient and knowledgable.”
“I needed to cancel a line and Ashley and her manager were SO great and helpful! I would go back just to work with them, I trust that they would take care of me! Highly recommend.”
10AM - 7PM
1790 W State St, Boise
Mobile Phones
“Alex was very personable and efficient helping me with a new phone. I love coming into this store because they always act professional and they're patient with me (I am a senior.) Thank you for your assistance to make things easier for me.”
11AM - 8PM
350 N Milwaukee St #1020, Boise
Mobile Phones
“I’d like to thank “ Reese” and “Rick” for their customer service.They did an amazing job, they were very helpful and trustworthy.I highly recommend coming here!”
“There are not enough stars to give!! I usually end up at other stores and they suck. I am not good with technology and the women there last night was over the top helpful!!! Sadly I have the memory of a goldfish so can't remember her name but I do know that this is the only location I'll be using from now on!!”
“Regina was amazing in assisting me get my new phone. She answered all my questions and went well above and beyond. Best experience I have had buying a new phone thanks again :)”
“Eldon is an awesome person!! He helps me almost every time I come in and today I thought I was going to have to change my phone number and he made sure I didn’t (: he’s also very personable and should get a raise or at least employee of the month!!”
“Who doesn't love Target! They have lots of great items this one is nice as the other one in Boise feels crowded most of the time. I can usually pop in for a few items and get what I need nice and quickly!”
“Was told my screen protector was going to be free if I got a case. I was charged. Don't trust the guy they call their #1 floater. Despicable. Edit issue was resolved I was not charged”
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“We bought new phones here that were shipped to us and we had a little mix up when we were setting them up (user error on our part).
We came in after work and Charles came to the rescue! He was knowledgeable, calm and great at multi-tasking our three phones and our three personalities.
He has a fun personality while maintaining professionalism and kept a stressful situation light-hearted while getting the job done! Thank you, Charles, for all your help and good job to the owners for hiring this great employee.”