Ross Dress for Less offers the best brands and the latest fashions for family, home, and pets at great prices, typically 20% to 60% off department store prices. Customers find great deals and genuine value on name brand products. The stores are usually full of merchandise, which can make them feel messy and make shopping difficult, a common trait noted across many locations. Prices are great, but as a discount store, items should be checked for flaws or damage. Customer service experiences vary. Employees are typically polite at the registers and often greet customers upon entering. However, there is generally no customer service throughout the rest of the store, and dressing room staff can sometimes be a little intense. Assistance with large items is not provided, and the carts are too small for them. While some staff are noted as pleasant and efficient, other interactions can feel dismissive. Wait times at checkout are sometimes mentioned, but not always viewed negatively. Many customers enjoy shopping there for the value and selection, especially for holiday presents.
