The North Face Boise is a friendly and helpful store located in downtown Boise, the only one in Idaho. The staff provides excellent customer service, offering assistance with warranty work, even reimbursing shipping costs. They accepted a second old jacket for a zipper repair, showcasing their strong warranty program. Although the store has a limited selection compared to other locations, staff are willing to help find products elsewhere if needed. Customers praise the team for their kindness and professionalism, making for a positive shopping experience. Overall, The North Face Boise is a great place for quality products and attentive service.
We came in to swap out a backpack that had some ripped seams after normal use, and Kyle and Sawyer were there to help us every step of the way! They were kind, informative, and helped us utilize The North Face’s limited lifetime warranty to get a new backpack. A great experience, shoutout to Kyle and Sawyer!
May 2026
Kyle helped me find the perfect rain coat for an upcoming trip. He was knowledgeable and super kind!
May 2026
We stopped by to figure out a warranty on a jacket, and had an amazing experience! Kyle was so great and he knows his stuff! He helped with exchanging our jacket under the warranty (a great perk with North Face). He was so great, we ended up purchasing another jacket. We will definitely come back to this location!! Thanks... read full comment
