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“Emily Haas was excellent! As first time homebuyers we had all kinds of questions and Emily did a great job helping us navigate the process! Not only that, but we were out of state as well (moving back to Idaho after years away) and she was great about making sure we met a super quick closing and was an excellent communicator. ICCU was the easiest part of the home buying process for us! Though we had other loan services offer us perhaps a little bit lower rate, by far ICCU had the best service and why we chose to go with them. Emily was timely, professional, and kind, and we will be recommending her to our family and friends as well. If you're hoping to have a great home financing experience I whole heartedly recommend Emily at ICCU :)”
“Teresa was professional, sharp, and generous with her time. She offered clear advice that made a real difference, and I’ll be moving all of my banking needs here.”
“I’ve been a loyal customer of BankCDA for quite some time, and I can’t say enough good things about their outstanding service. Recently, I had the pleasure of working with Ryan Davis on a commercial loan, and I couldn’t be more impressed. Ryan was incredibly knowledgeable, patient, and made the entire process smooth and stress-free. He took the time to explain all of my options and really helped me understand the best choices for my business needs. His attention to detail and commitment to ensuring my success was above and beyond what I expected. It’s rare to find such dedicated and attentive service these days, and Ryan truly went the extra mile.
Additionally, I’ve always been impressed by the tellers at BankCDA. It’s not often you experience such personalized service, but they always greet me by name and make me feel like a valued customer. They remember the little details and genuinely care about providing the best possible experience every time I walk in. It’s clear that customer service is a top priority for this bank, and it really shows.
Overall, I highly recommend BankCDA for both personal and business banking. The combination of excellent customer service, knowledgeable staff like Ryan, and their welcoming atmosphere make them stand out in a crowded banking industry. Thank you, BankCDA!”
“Shelby! Was amazing I had an issue with a check I mobile deposited causing a messy situation with my account and she took amazing care of me and understood my concerns and worries as my bills were coming out. Despite of my check not being there.She went above and beyond for me! I even called this morning to check in to see if there was any updates and she was already on it! I’m so beyond greatful as the check was expect a week later to deposit but she did it overnight!Highly recommend her customer service!! Thank you shelby”
9AM - 5PM
125 W Ironwood Dr, Coeur d'Alene
Banks
“I had the most wonderful customer service experience with Kristen Guild when I came in to open my business bank account a few days ago. Besides being great at her job, she's friendly, funny, relatable, and sharp - all after 4pm on a Tuesday. 10/10 for a first encounter, instant fan of Mountain West!”
“I’ve been to many branches. This one has the best customer service!! Tellers are always willing to take the time to solve problems.At another branch yesterday, one of my concerns was completely blown off, offering no assistance at all. I was ready to leave the credit union for good.Today, at the Crossroads branch, Will was amazing. Listened and solved my online banking issue. Because of how he handled this, I will stay with STCU.”
“I want to say that every single time I've gone in to deposit a check or open a new savings acct for vacation funds....these guys are and have always been the nicest people I've ever met. Good job on that. I only have 2 really tiny complaints. One is that they closed the branch that was most convenient for me, and just recently I went on mobile to check my balance and it kept saying I had the wrong p a sword and or login. It freaked me out. I thought I had been hacked. The wait time to talk to anyone was 25 minutes so I hung up. Tried again the next morning and still couldn't get on so called again. Took 24 minutes to resolve this non existent problem. I still had same login and pw....they never told my why my acct had been "disabled" out of the blue. Other than that have had no problem. Just maybe they have too many computer glitches...no idea”
9AM - 5PM
465 W Bosanko Ave, Coeur d'Alene
Banks
“Erin the notary did an exemplary job notarizing on 4 jobs. She was very helpful solving all of our problems. We were very impressed with her patience and service beyond what is expected .”
“Had a fraud issue with my account and had to re-open a new one, replace cards and even updated them while I was there. Lexi was very helpful and I would highly recommend her services”
“Love love this bank. Great customer service. Have had to replace my debit card a few times due to unauthorized charges...be careful where you shop online...went into the branch, a few minutes later walked out with my new card and the bogus charges sent for investigation. Was reimbursed within a week.”
10AM - 4PM
357 W Canfield Ave, Coeur d'Alene
Banks
“Handle my business transactions at this branch and they're a great group of employees, especially Ms. Katie. I'm glad they're not trying to juggle the drive thru window any more.”
“For those who need to go to ATM for this location, you wanna go from 5th or Front street. You can not enter from the 4th street (exit only) . I had to drive around circle to find out where it was. Kind of confusing lol I hope this will help!”
“Kaisa was the greatest bananager I’ve had the pleasure of demanding to speak to, very informative and knowledgeable! Tom at the front desk was also very helpful and I’m sorry but someone had to say this, lilac is undoubtedly his color.”
“If collection agencies have low ratings, that means they do a good job! The people they go after have successfully did their job because the people who's money is being taken away won't provide 5 stars for taking their money lol”
“A.P was wonderful to work with. He was patient, knowledgeable, and personable. Anytime we need help with our accounts we will be scheduling with A.P. directly. Give that man a raise!”
“Didn't end up going through Mountain West for the loan but wanted to thank Rebecca Miller - Mortgage Loan Originator for her hard work of getting us pre-approved so rapidly. Her hard work was very appreciated.”
“Have been a member of Global for years. I have always received the very finest service. Everyone is down home friendly and very professional. Wouldn't want to bank anywhere else!”
“Great bank. But the online banking is not working at all. They were super welcoming when I came to get a new card. Helped me contain my toddler who was way to curious of the place ? but they have been awesome. Now if only they can fix the app so I can actually check my account when needed”
“Friendly service. I still feel very welcomed when I come in. As long as you realize it is a bank and they're there for you financially just as you are there for them, then you'll get along great. People that don't understand fees and charges should get a free debt card instead.”
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“Tired of spending up to 2 hours in our bank trying to cash out a matured CD and opening another and the hassle because it was a trust account. Walked in to Horizon with papers, joined, wrote check and was out in about 35 minutes. So impressed decided to open another CD and teller was able to handle it in less that 10 minutes "be cause we have all your information ".”