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“Aric Alcantara is the best loan officer we’ve ever worked with. He helped us with both our original VA home purchase and our refinance, and each experience was smooth, fast, and stress‑free. He matched competitive rates, met every deadline, communicated clearly, and truly went above and beyond.
Even when our previous mortgage servicer made the refinance process difficult, Aric handled everything professionally and kept everything on track. He also helped my brother secure financing on a second home when no other bank would approve him, something my brother was thrilled about.
Aric is knowledgeable, professional, and genuinely cares about his clients. I highly recommend him, ICCU is lucky to have him!”
“I’ve been to many branches. This one has the best customer service!! Tellers are always willing to take the time to solve problems.At another branch yesterday, one of my concerns was completely blown off, offering no assistance at all. I was ready to leave the credit union for good.Today, at the Crossroads branch, Will was amazing. Listened and solved my online banking issue. Because of how he handled this, I will stay with STCU.”
“For those who need to go to ATM for this location, you wanna go from 5th or Front street. You can not enter from the 4th street (exit only) . I had to drive around circle to find out where it was. Kind of confusing lol I hope this will help!”
“Erin the notary did an exemplary job notarizing on 4 jobs. She was very helpful solving all of our problems. We were very impressed with her patience and service beyond what is expected .”
“Kaisa was the greatest bananager I’ve had the pleasure of demanding to speak to, very informative and knowledgeable! Tom at the front desk was also very helpful and I’m sorry but someone had to say this, lilac is undoubtedly his color.”
“Have been a member of Global for years. I have always received the very finest service. Everyone is down home friendly and very professional. Wouldn't want to bank anywhere else!”
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“Tired of spending up to 2 hours in our bank trying to cash out a matured CD and opening another and the hassle because it was a trust account. Walked in to Horizon with papers, joined, wrote check and was out in about 35 minutes. So impressed decided to open another CD and teller was able to handle it in less that 10 minutes "be cause we have all your information ".”