“Didn't really know what to expect when I walked in but the customer service reps were fantastic. They clearly explained process, time frame, price range plus took the time to explain the reason behind the pricing. My device was completed on time and is expected pick up was quick and device works great.”
“Bobby was awesome. Impressed with his knowledge, skill, and urgency. He followed up with me for a week and got us setup with new phone and home internet! Give this guy a raise!”
“I had an EXCELLENT experience at the Verizon store on Hanley!! Scott took amazing care of me and went above and beyond to make sure I had the best deal for my budget and that all of my needs were met. His supervisor Quan was also fabulous to work with, you can’t go wrong with this team!”
“Joe and Henry took care of us and it went super smooth, got our new phones, they got us multiple promotions and good deals, great guys to deal with, super friendly and timely! Would definitely recommend!”
“I went in today to purchase a new phone. I'm not the best tech type person and was a little anxious about transferring all of the contents from my old phone to the new one. Dakota took wonderful care of me. He did everything for me right in the store. I'll also mention that he helped me choose a phone that was right for me and not just the most expensive. Class act and wonderful experience. Thank you again!”
10AM - 6PM
3904 E Mullan Ave Ste J, Post Falls
Mobile Phones
“Went in to see Amy, but she was off. So we had the privilege of Devon helping us. He was great. I love the people who work at Cricket I have never had a bad experience with any of the stores that I have been to. I would have to give everyone that I have met at Cricket at least a 15, 10 ju doesn't cut it for them. Every time I walk through the door, I am always greeted with a big smile and a hello and welcome. It is one of those places that when you are having a bad day that you just want to go walk through the door just to hear someone happy ?.”
8:30AM - 8:30PM
2603 N 4th St, Coeur d'Alene
Mobile Phones
“I worked with Becky - she set me up with the exact phone I needed as well as accessories. Her customer service skills are the best - I felt like I was welcomed and that I was with a friend, the best transaction!”
“Staff worked hard to find a screen protector for my iPhone 11. They did not have one on hand, but figured out that one for an iPhone 12 would fit and promptly put it on.”
“Went in with some complicated issues and walked out of the store in 45 minutes with new phones and happy people!Devin (the store manager) is incredible at his job. He’s personable, kind, determined and creative. He got us a great deal after understanding what we wanted. He took his time and did such a great job.We will go nowhere else to get our phones serviced and are now loyal to AT&T because of him!”
“been with Cricket for a few years and they're an excellent company I've never had no problem with them best of the Post Falls office that's the only one I have”
“I looked on line and went to several stores they were rude and did not want to help me. I was frustrated and passed. I got approved for ACP. I came into Metro and Sam not only helped but too the time to explain the program and plan. I will tell everyone to go Metro and see Sam. He is awesome at customer service”
“Using the stores allows me to bypass the unhelpful calls to 611 to get information by talking to a living breathing human being rather than the unhelpful logic of a pre-programmed BOT-agent to expedite and insure serviceability standards of keeping short [being productive and efficient] the time an agent and the client interact.This proves the most frustrating when a Bots preprogrammed question interferes because logic is more about being productive than building relationships with the client (there needs to be a balance for management - training your agents will prove most challenging as the skills of listening and the individual agents ability to understand and respond redirect the clients unproductive tirades when their inability to have or regain control demands they rely on another).”
“I came into the T-Mobile store twice in the last 5 months and was helped by the very reliable Kellen both times. He was super friendly and very efficient in solving my phone problems. I highly recommend him for his professionalism & attitude.”
“5 stars for Keith, possibly from the hardware department. He was willing to help even without being asked. He over heard my boyfriend and I looking for an item and went out of his way to help try to find it! Best service I've had at Walmart.”
“If you go to this store during a busy time, you may have a bit of a wait because you are seen by appointment only. But this is a Verizon authorized store, NOT a 3rd party retail, so I strongly recommend going to this Verizon business to receive accurate information, which I did!”
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“While changing from a Postpaid account to prepaid account today with Verizon over the phone, the phone was accidentally disconnected by the operator. Suddenly I had no working phones. Drove down from Spirit Lake and they were able to get me up and running again. Awesome customer service!!”