Internet Service Providers in Alton, IL

“I went to get a newer phone today..Autumn was my representative and was so nice, attentive and even picked out the best deal amd phone for me ! Highly recommend ? ?!”

“The associates here are always knowledgeable, and Seven was a great help with getting me and my partner the exact phone models we wanted! They explain their plan details well. The sales floor layout is nice here, too.”

“My husband and I went into the Alton store last night and there were 6 in line saying they were unable to check in. When we were all told to check in by Craig we told him we could not, he became so rude and said it works just fine. He came over and rudely spoke to the first person in line. He was able to check her in but it took him a long time and he could barely type in her info and get it to work. The same thing happened to all of us as we attempted to check in. He continued being rude and antagonizing. He made us feel like we were idiots. I asked why he was being so rude and he said, “you don’t know what we put up with everyday”. It’s his job. He continued trying to antagonize my husband. Myself and my husband were both very upset. I have never been treated this was by a customer service representative in my life. I asked for a manager and he said there wasn’t one there. We are seriously considering cancelling our services with you because of this one man. We have had phone, internet and cable service with you for the last 5 years but this is unacceptable. The other customers before us were yelling at this guy because of his behavior. Craig seemed to think it was funny. Educate your employees about proper customer service.”