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“I had been with T-mobil for 16 years and was hesitant to switch. I was paying over $300 a month for 2 people and no new phones. Decided to go into this store just to see. I worked with Reagan there and she ended up getting me a new phone and $150 cheaper bill. I thought it would end up going up and it was too good to be true. I am 4 months in and my bill has not changed. In today's economy we need to save where ever possible. I amd OVERLY happy with my choice to switch to Verizon! FANTASTIC customer service in store and fantastic service!”
“Cody was amazing! I went in with my older mother and he always let her finish her sentences and was very calm and respectful responding even to the questions that seemed ridiculous. He is very personable and makes it seem like every customer he meets is his friend and I hope to see him again :)”
“Chuck is a great store owner . He is the type of owner that has watch most of us grow up because our parents got phones from him or he watched us and is now seeing our kids grow up as well...”
“I can honestly say this Alton location has completely changed since Tyler took over as manager. The improvements are hard to even put into words. The customer service, atmosphere, and overall experience are on a completely different level now. This is the only store I’ll come to anymore.
Last week I had an issue where one of the employees, Makayla, added a new line to my account but didn’t put it on the same plan as the rest of my lines, which made my bill way higher than normal. Thankfully, I came in while Tyler was working and he immediately fixed the issue with no hassle at all and apologized for his employees mess up. That level of customer service is rare nowadays and it’s very appreciated.
We used to avoid this store completely and drive to the Wood River location instead, but now it’s the exact opposite. As long as Tyler is leading this store, you guys will continue to have my business and support. Huge respect to him for turning this place around.”
“I would like to thank the sales associate seven for providing exceptional service . She was very patient and professional with excellent problem solving skills . Thank you Seven 😊”
10AM - 8PM
317 Homer M Adams Pkwy I, Alton
Mobile Phones
“I would like to thank the sales associate seven for providing exceptional service . She was very patient and professional with excellent problem solving skills . Thank you Seven 😊”
“Ahmad is so awesome with knowledge of how to use your system. He's very polite, courteous & professional to his customers. He makes you laugh so with jokers & it's always worth having to come back when we don't understand how to use our devises!!! He's amazing!!!”
“Lisa from the Alton IL store was awesome! Lisa was fast, friendly and knew her stuff, she is an asset as a representative of your company and that is what Spectrum is about! Thank you! Thanks Lisa !”
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“The man running it is fantastic! I scheduled an appointment to replace my phone screen. He ordered the screen and had everything finished when he said and as price quoted. Great service and friendly. 100% recommend! Thanks again for a job well done!”