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“After price matches, I found Best Buy to have the more affordable price for the HP Laptop I was looking for. Quick service, and extra perks. The staff were polite, explained all I needed to know about my product. I had a great experience. No complaints. If I need help I'm signed up with the Geek Squad.”
“I have bought appliances from here twice now and both times service has been amazing. The deals offered were great and definitely better priced than the big box store options.”
“Brian and Anthony at Lake Zurich Grand are fantastic! Provide all the facts / data, with a low pressure, friendly, fast and accommodating sales approach. We’ve purchased three major kitchen appliances from this store and are very pleased with their service level. Highly recommend!”
“I’m a custom home builder / engineer for last 20 yrs and found this product as it is quite often I receive the request for heater floors. Fourth variety of floor heating systems over the years. Thermosoft’s system, hands down, is the best in the industry and their support staff is amazing. Won’t buy any other system again after using this product. Spectacular. Customers love it and it makes me look good. Look no further.”
9:00 AM - 6:00 PM
5410 Newport Dr #34, Rolling Meadows
Appliances
“Had a really good experience with SamStores. They have a great selection of 220V appliances, which are usually hard to find. Ordering was easy, delivery was on time, and everything arrived in perfect condition. Customer support was also quick to respond. Would definitely recommend!”
“I contacted them and got a response immediately. Their customer service was stellar, working with Mike and the technician, was a joy! They fixed the problem with my Stitchmaster sewing machine, and I was ecstatic that they were willing to work on it.
My only regret was that I didn’t buy a Juki machine from them instead of the stitch master from Tandy Leather.
Thanks for an overall great experience. I would highly recommend them for both service and sales❤️❤️”
10AM - 6PM
1252 Remington Rd Suite A, Schaumburg
Appliances
“For many years now, our purchasing process with DVD Overseas has been successful from the initial ordering to the fulfillment of the order. We are very satisfied with DVD Overseas' customer care. We appreciate their attentiveness and care to process our orders in a timely fashion with great direct communication. When a product was out of stock, they reached out to us with other product options, and even price-matched as necessary. As always, it's a pleasure working with DVD Overseas and we look forward to continued successful ordering!”
“I recently purchased a microwave, and I'm extremely impressed with its performance. Not only does it offer the convenience of quick heating and defrosting, but the 220-volt compatibility ensures it works perfectly in my kitchen setup. The sleek design and intuitive controls make it a great addition to my kitchen. I highly recommend it to anyone in need of a reliable microwave for global use.”
6AM - 8PM
670 S Rand Rd, Lake Zurich
Appliances
“Tom at the Lake Zurich Rental center really helped me out. I was planning on renting a sewer rodding machine because my shower was backing up. After listening to my issue tom suggested the issue was in my septic field. Turns out I took the cover off and the tank was totally full. Tom chose to help me solve my problem over the phone instead of just trying to rent me a piece of equipment. I will think of this rental department whenever I need another tool to rent. Thanks again TOM!”
“Kurt was excellent st explaining the carpet, pads, delivery time. Measurer came out. We went back to the store to order. The design team gave us out lay out options for the room to minimize carpet waste.
It was a very great buying experience. The installation team of Audi and Tony from Superior was in fact superior. Will be using Hone Depot again for our flooring needs.”
“We had HD install new carpet on the stairs down to our finished basement. We couldn’t be happier with every step of the process. Our salesman was very helpful in helping us make our selection. The time for our measurement and delivery/install were very reasonable and the two installers did a wonderful job - careful, clean and very friendly. We appreciated how they explained the difference between a waterfall installation and a Hollywood installation - something we had never heard of before, but opted for it and are glad we did. It all looks beautiful.”
“The Manager rectified the situation, and advised that no money is ever needed up front. She was able to refund the money when the floor services were not utilized. My floor needed prep work, that they did not offer. I would use them for another project in the future.”
“Great service, helpful and knowledgeable people, competitive prices. A great “go to” when you need to get projects done. What you need is in stock and immediately available. The staff knows the projects in their department and will help when a project crosses over multiple departments. They also know the latest products available and can inform and demonstrate them. Way better than your father’s hardware store. The team at the Palatine store is outstanding.”
“Nice selection outdoor plants but needed more space for it. I feel like it is overcrowded. Definitely need more better options of plants like spruce highly recommended.”
6AM - 10PM
600 Meacham Rd, Elk Grove Village
Appliances
“Reserved and rented a tiller to make a new garden plot. We always rent from here and haven't run into any issues. Employees are super friendly and helpful! I was talking with one guy about making a new garden bed and he suggested I use mushroom compost. We did and had a great harvest!
Only suggestion is that the website tells customers when equipment reservations begin during peak seasons and when walk in rental end so that people can plan ahead.”
“I’ve been a life-long Home Depot customer and they’ve earned my trust and loyalty. Nothing but amazing things happening at this local Palatine Home Depot! They really embody “How Doers Get More Done. You can do it. We can help” mindset. I don’t believe there was ever a time I came in and they didn’t have what I was looking for or HELPED ME by any means get what I needed.
Note to MANAGEMENT: Sadly though, I had to report a concerning experience I had with COREY in the Plumbing department. I came into the store looking for an adapter for a new shower head I was installing. Corey approached me and offered his help, which I accepted. Without checking inventory or offering to look further, he immediately stated, “We don’t have it here. Try buying from the manufacturer.” This response was both dismissive, super unhelpful, and highly inconvenient. Based on prior positive visits at this store, I found it surprising that no effort was made on Corey’s part to verify availability, other than “try somewhere else.” After Corey walked away, I continued exploring on my own. It took me 20 minutes, but eventually I located the exact adapter I needed that was in-stock!! It was a perfect fit! What was Corey talking about? Did he not want to truly help? Or was he inexperienced and should not be working in plumbing?
Also, while I was testing fittings, I observed and overheard multiple other customers approach Corey for assistance. On every single occasion, I heard him respond with the same statement he gave me moments ago: “We don’t have it here, try elsewhere.” This pattern suggests a lack of effort to assist customers and raises serious concerns about potential lost sales and diminished customer experience. I’m a business owner and thats bad for any business. I truly value Home Depot’s expertise and typically receive excellent service from other employees. However, this first-time interaction with Corey demonstrated poor customer service, unhelpfulness, and blatant misrepresentation of product availability. You would think they want to do everything possible to keep my business, not the exact opposite and send me and many others away. I’m glad I ultimately found what I needed, but the store nearly lost my business due to this experience. Can you image how many hundreds or thousands of dollars this business lost?
I hope this feedback helps improve service standards moving forward.”
“Sam was outstanding. He took the time to walk me through everything and clearly explain how delivery could be set up, which I really appreciated.
I’m a veteran and not as young as I used to be, and I was honestly preparing to load everything myself, drive it home, and spend most of the day unloading. Sam showed me a much better option and made the whole process simple and stress-free with delivery first thing in the morning.
He was kind, patient, and professional throughout, and even managed to make the experience enjoyable with his sense of humor. It’s not often you come across someone who takes that level of care with a customer.
Really appreciate the help. Sam made a big difference.”
“Estela was very helpful at helping me purchase my new washing machine. She also made sure that I got as many discounts as possible! I'm very happy with this purchase and with Home Depot, because of Estela!”
“Patrice as an exceptional employee of Niles location really surprised me with her friendly yet extremely professional approach and made my experience pleasant and satisfying. Thank you Patrice!”
“VS menards well stocked but what sets it apart is it's employees are every where and most knowledgeable. Most are from a trade which is invaluable! Plus being a vet i don't have to jump through hoops mailing in receipt or as they count on it forgetting to get 10% off. Do not like current return policy. Even if they stock item you can't even get a store credit if over i guess 30/35$. Unless you have the credit card or receipt. If I kept every receipt I'd need a accountant!”
“I had to get a new faucet and the supervisor in the faucet department gave me an incredible deal and was absolutely above and beyond with help. I feel bad cause I forgot his name. But I will be going back for any home needs for sure. Pretty sure , this is the only five star I ever gave.”
“I was really impressed with the vending services they provide. Not only do they service their machines regularly but they also stock them with some of the best snacks and beverages. Their process to order and fulfillment are second to none. This family owned business really takes great pride in servicing their machines and keeping people happy.”
6AM - 10PM
740 E Rand Rd, Mt Prospect
Appliances
“Unfortunately I did not find a patio set that I liked. They had a good variety but not for my little patio. Usually I can find what i'm looking for. The staff are friendly and helpful.”
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“I have been a customer of Linda Z's for 10+ years and I always recommend this store to anyone interested in sewing/wanting to purchase a sewing machine/wants to learn to sew or take classes in quilting. The staff always goes above and beyond to help you. I have taken several classes here from machine knowledge to quilt classes and have only had positive experiences and gained valuable sewing skills. They are experts in the craft and continue to advance with technology. They have a wonderful selection of quilting fabrics, threads, the best tool selection, and top of the line sewing machines (new & pre-owned). Their staff is passionate about what they do and they're ready to help.”