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“Very nice staff who have helped me on numerous occasions since I bought my first home down the street about a year ago. I’ve had a number of projects where it’s my first time trying to fix or replace something and they’ve always patiently walked me through everything and answered my questions. They’re also very dog friendly and my dog knows when we’re getting close and starts walking faster so he can get all the attention from the staff he loves.
Great neighborhood store and so glad I moved in near them. It’s great being able to walk 5 minutes and get everything you need for a home project.”
“Wasn’t a believer until I bought a 13 dollar belt sander years ago and hoped it would last me a project or two. I think I may have to donate it if I ever want to be in need of buying another one.
The staff here is one of the best locations I’ve been too. I prefer it over Hanover park and Cary, the staff always makes sure your getting the best deal possible and is super friendly with answers. Probably the best place I’ve been to if you ever need a random tool to make that next project easier. Also they have a lot of tools that may normally only be available at a premium price point and the DIY’re the solution they provide is great.
Their products and easy customer service make me reminisce about the good old days of well built, inexpensive tools, that carried a lifetime or long term warranty.
I just bought an oscillating spindle/belt sander that is 99% the same guts as a Rigid for 4-5x the price. Never thought I’d own a luxury sanding item like that for the shop but I got that and a cart full of tools for less than the cost of one at the big orange store.
Oh also people like to harp on the “imported quality” where do you think everyone else comes from? You’re paying for a brand, up until recently the Hercules lineup of tools actually had Samsung sourced battery cells being utilized. I don’t think most people at this stage of the game think Samsung doesn’t know what they are doing when it comes to electronics.”
“They are so knowledgeable and always help me to find the perfect hardware. I always bring either a cabinet door or a handle I removed to make sure I get the right size. If you can't find what you are looking for there you won't find it anywhere.”
“Well, it's Ace Hardware... It's not like the Ace Hardware of years gone by. Like most retail establishments, the employees don't seem as knowledgeable as they did years ago. But, they do have a good enough selection to get you through any kind of household emergency that you might run into. It's a little pricier than, say a Menards or Home Depot; but, it is convenient. So, you might pay a little more; but, it costs you less in gas than to drive to Menards or Home Depot, so in the long run, it's not really any more expensive.
I was going to give them 5 stars; but, their employees are about as knowledgeable as the people working at Menards or Home Depot. That is, they know where to find something in the store; but, most of them don't know what half the stuff they sell is for, or how it's used. Just my observation.”
“This is one of the best Ace I have been to. The employees try to help to the best of their knowledge. Always friendly and even in a power outage, they are their to help everyone.”
“I have to say this is hands down the best best Landscaping Equipment Dealer I've ever delt with in the 23 years I've down Commercial and Residential Landscaping...Danny Anderson has helped us out multiple times after my Echo addiction has lead me down a road of no return now that I've bought $6000 in Trimmers, Blowers, Multi-Tool Head and Attachments, Pole Saws and more to come!! My only supplier now for all my equipment needs is Arlington Power Equipment via Danny Anderson...”
“Came here looking for a mantle. Pat showed us around, explained sizes and finishes to us. Let us look around and once we found one we thought was perfect for our home, he answered our questions, had the wood cut to size, checked us out, and loaded it up into our car for us. The different types of wood and decor they have here are vintage and beautiful. Service here was exceptional. We will definitely be back for our future needs.”
“Chris was a wonderful help with the pack rack that I purchased on this trip and for letting me know more information about the table saw and router table I will be purchasing soon. It was definitely well worth the trip.”
“Today, I visited Ace Hardware in order to obtain a key for my recently purchased used vehicle and a house key as my current one is on the verge of breaking. I would like to express my gratitude towards Lisa. Despite being ready to finish her shift for the day, she went above and beyond to assist me. She stayed back, ensuring that I had everything I required. Her exceptional help, patience, and dedication did not go unnoticed. I am thankful for this outstanding service and will definitely be returning to this store more frequently. Thank you, Lisa, for your exceptional effort.”
“When my brother's trailer broke down near the Indiana border, the only store within 2 hours that was still open until 9pm was this Tractor Supply. He called an associate at the store and they found the leaf spring he needed. They were willing to stay a little after closing time if needed so we could make the long trip there to pick it up. We cannot express enough our appreciation for this store's associate for going the extra mile for us during an emergency!”
“Needed a few things for the house, late in the evening. Ordered them online, and stopped in and picked them up lightning fast. Friendly folks, very helpful. They probably have what you need, and good advice. Recommended.”
“I had a special loom project hook that broke and couldn’t find a replacement. Ryan Shin helped me find the right metal and even helped form and cut to the size I needed for a perfect replacement! Thanks so much for the amazing customer service!”
“I’d like to express my deepest gratitude to the young man Sean in the lawn equipment area. Not only did he answer all of our questions in our time of need during a power outage but he helped myself and my wife load up other items we would’ve forgotten. BIG Kudos to this gentleman!”
“Excellent selection, fair prices, and friendly help every time I stop in. A great resource for anyone in the trades. Love supporting local vs big box and online retailers.”
“I was sorry to see Casper's leave but happy so far with ACE.
Friendly workers and generally have the items you need for your home projects.
Always happy to shop at smaller, home. town styled businesses.
Please give this hardware store a chance before H.D.”
“Mick was super helpful in picking out the right paint I needed for a project. He was friendly, knowledgeable and even gave me some tips which really helped me. Grateful for him and his service.”
7AM - 8PM
670 S Rand Rd, Lake Zurich
Hardware Stores
“Tom at the Lake Zurich Rental center really helped me out. I was planning on renting a sewer rodding machine because my shower was backing up. After listening to my issue tom suggested the issue was in my septic field. Turns out I took the cover off and the tank was totally full. Tom chose to help me solve my problem over the phone instead of just trying to rent me a piece of equipment. I will think of this rental department whenever I need another tool to rent. Thanks again TOM!”
“Great service, helpful and knowledgeable people, competitive prices. A great “go to” when you need to get projects done. What you need is in stock and immediately available. The staff knows the projects in their department and will help when a project crosses over multiple departments. They also know the latest products available and can inform and demonstrate them. Way better than your father’s hardware store. The team at the Palatine store is outstanding.”
“I inadvertently ordered the wrong color, despite saving some money due to a free shipping coupon. I contacted Koffler and spoke with Heide, who offered for me to return the product and order the correct color.
It was my error and there would be additional cost to return it, so I decided to keep what I ordered and maybe find a place to use that while waiting for another free shipping coupon.
Heide felt bad that I ordered the wrong product the first time and posted a note to herself to let me know the next time there was a free shipping coupon. When that occurred, Heide reached out to me, not once, but twice so I was able to take advantage of the free shipping. Who does that?
Heide and the others I spoke with at Koffler were very nice to speak with and I complimented Heide to her manager, Ron.
Thank you again Koffler for your excellent customer service!”
“The place to go when you need common annuals, bushes, or trees. Great sales after the main planting season has passed.
Also the place for Simpson Strong Tie connectors which are the thing to use in construction.
They also carry manila rope handy for lashings projects.”
“I was very impressed with the selection, display and of course the prices. Very worth the drive from the city. Left with the perfect couch and the customer service was on point!”
“I had a positive experience at Home Depot, I got help with the things that I needed. The paint was ready really fast and the guys were really friendly.
Thank you”
“VS menards well stocked but what sets it apart is it's employees are every where and most knowledgeable. Most are from a trade which is invaluable! Plus being a vet i don't have to jump through hoops mailing in receipt or as they count on it forgetting to get 10% off. Do not like current return policy. Even if they stock item you can't even get a store credit if over i guess 30/35$. Unless you have the credit card or receipt. If I kept every receipt I'd need a accountant!”
“Everything I have ordered from this company has been delivered in a timely manner. Whenever I have had problems with a tool, they have always repaired them at minimal charge. I would recommend Allen Staple.”
“The staff was able to assist me when the doors opened at 6 a.m. to pick up and help me load the order on the back of my vehicle.
Thank You to the Staff and Lowes.”
“It’s rare these days to be greeted by friendly staff in a hardware store. Instead of shopping at big box stores, I’ve started coming here more frequently because I truly feel valued as a customer. While the prices may not always be the lowest, they’re competitive enough, and the service more than makes up for it. The employees are always helpful, guiding me to exactly what I need. For projects I’m not completely sure about, they point me in the right direction every time. If you live in the neighborhood, I encourage you to support local businesses—it’s the right thing to do.”
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“I came into purchase some specialty small screws and the people that I talked to really didn't know what I was talking about. Fortunately Jim who I'm sure has been there a long time knew exactly what I needed and found them within minutes.
If I owned this store I would ensure that I keep Jim on board because the rest of the crew is extremely inexperienced in hardware stores”