“The employees are very knowledgeable. Took their time with me. Not all Metro stores are good. This one is by far one of their best stores. Thanks for all your help.”
“Quida was very nice and super helpful. She took the time to get me set up and transferred my things to my new phone. She answered all my questions and was patient too.”
“Autumn was amazing!!! She told me about the credit card!!! I can't wait to use my 150 billing credit and accrue my verizon dollars!!! She's honestly an amazing and thorough rep”
“The representative was busy but took time to acknowledge people coming in and assisted with all the minor issues quickly but kept an eye on the next in line . He did a beautiful job at customer service which is hard to find these days. PatienceTy”
“Erick was very very helpful today helping me with upgrading my phone. Very knowledgeable and friendly he answered all my questions making this the best experience I’ve ever had purchasing a new phone .”
“Great Service! Came in for a upgrade and they helped me with every question I had, the workers were polite and there managers were as well! Would come here again for my next upgrade!”
“I went to mobile to get a new phone and Brandon I. was a big help. He helped me reorganize all the apps on the new phone and was very polite. He explained everything to me very well. I recommend his service.”
“I had a question about my phone, and Desmond was very professional and took his time out to answer any questions that I had. I also told the store manager that he deserves a $10 raise.”
“I had a great experience with be the two ladies in the story the other day. They worked on getting me set up with two new phones and lines along with great discounts. They also took their time to explain all the details about the purchase and even transferred all my data correctly to the new phone without being ask. Great customer service and great personalities.”
“MAJID M was amazing and super friendly! My fiancé and I got new phones and it was such a smooth process. MAJID was patient and just the best! Thank you MAJID for taking care of us.”
“I want to express my sincerest gratitude to Brandon W. for highly exceeding my expectations! He went above and beyond to make sure that my questions were answered thoroughly and that I was well taken care of! Whenever the service is this good and thorough, I don't mind waiting one bit. I appreciate Brandon for taking his time to ensure I was completely satisfied with my purchases and understood my options. It was so refreshing not being sold to. He really cares about doing what's right for the customer, not just sales. I highly recommend!”
“This particular location has always proven to be knowledgeable and treated me exceptionally well. Kendra and her team with Adrian Braziel deserving Honorable mention are always attentive while simultaneously multi-tasking!”
“Deonna had such great service and was very relatable she gave me great attitude great conversation and was very kind with helping me figure things out . She also was very concerned about me and getting to my car so much that she helped walk me out and made sure I got in the car safe ! She’s great”
“The young man who waited on me twice makes this place a breath of fresh air , not so much the lady . Who took my order the first time. She was rude . Spanish looking lady .”
“My boyfriend and I wanted to get into a plan together. We first went to the T-Mobile in palos heights off of 127th and had a very crappy experience with a man named “Ali” who said we would walk out with phones that day, who lacked great customer service, didn’t give us a run down of our plan, didn’t explain the promotions and who was very rude. Ali didn’t know what he was doing or talking about .. long story short we raced over to the T-Mobile in Chicago ridge and Xavier helped us out. Now let me tell you we should’ve went to Chicago ridge T-Mobile all along. Xavier was very kind, explained our plan and promotions we were eligible for, he even had us there 30 mins after close bc my boyfriend and I came literally ten minutes before the mall closed. So if you go to this T-Mobile go to XAVIER. Xavier was very knowledgeable, quick and the definition of great customer service!!”
“I walked in there and the young lady and nice looking young man took really good care of me I walked out of there with a brand new iphone11 for a really good price !!!!!! Definitely a satisfied customer and going back!!!!!”
“Kayla Walker took care of me while at the store. She is so proffesional, yet personable, and a joy to do buisness with. She is well educated and easy to talk to. She found some outdated settings and corrected them for me. I am 100% pleased with her and totally satisfied. Thank you Kayla for an enjoyable visit to your store.”
“Keara Zayvian their service was wonderful and they was quick and very knowledgeable about what was happening with my phone. I will recommend this store to family and friends. Thank you.”
“I highly recommend this location. Never was turned in the wrong direction.
I recently had the pleasure of interacting with T-Mobile's staff MONIQUE in lansing, and I must say that I was thoroughly impressed with the level of professionalism and knowledge displayed by her. Not only did she exhibit great patience in addressing all of my queries, but she also provided top-of-the-line guidance that exceeded my expectations.
I can confidently say that T-Mobile's staff set a high standard for excellence in the industry. THE TEAM IN THE STORE professionalism, knowledge, and willingness to provide top-notch guidance make them a standout choice for anyone seeking exceptional service. I highly recommend this location. Never was turned in the wrong direction.”
“Wow,J, the man ,and thus far one of the best services provided by an employee .Was very welcoming,informative, and professional. Would recommend to others...J,u the man! THANKS!??”
“Leslie was fantastic and attentive to what I needed and helped so much with any extra questions or concerns on adding a new line to my phone plan. If I ever need real great help I’ll always come back to this location for her phenomenal customer service :) 10/10”
“I really like this store. I didn't feel cheated like I have at other Metro stores. Even though it's a small store, they are still expeditious! And they maintain a laid back, no b.s. but still welcoming and professional vibe.”
“As soon as we walked into the store we were acknowledged. The reps greeted us and said they will be with us soon. They were kind and attentive to our concerns. This was a pleasant experience.”
“I went here for account problems. The provider was able to assist me with reestablishing the account and address the issue. I was glad to have a person who knew their job.”
“Fantastic customer service from Nelly, she was super helpful and patient, I wasn't quite sure which phone to choose but she helped me make the decision and I love my brand new phone. I will be coming back with friends and family.”