Xfinity Store by Comcast
Xfinity,
Internet Service Providers
Hours:
1322 East 53rd Street, Chicago IL 60615
Hours
About Xfinity Store by Comcast
At the Xfinity Store by Comcast located at 1322 E 53rd St, Chicago, customers can subscribe to a range of services including Mobile, Digital Cable TV, High-Speed Internet, Home Phone, and Home Security. They can also make payments or pick up and exchange equipment. The store has received mixed reviews regarding customer service. Many customers praised specific employees like Deja, Mike, Chris, and Xavier for their helpfulness and friendly demeanor, particularly in resolving issues like phone repairs and explaining service bundles. One customer shared a positive experience involving a cracked iPhone screen, highlighting the efficiency and effectiveness of the staff in guiding them through the repair process.
However, several reviews noted inconsistencies in service, indicating that front desk experiences can vary based on the staff present. Some customers reported long wait times and suggested that the store could benefit from more staff and better training to enhance service speed and attentiveness. Despite these challenges, many customers expressed loyalty to Xfinity, appreciating the overall service and support received during their visits.
Most Recent Reviews
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August 2026
Every time I go to the Hyde Park location it’s always a welcomed experience. From top to bottom the customer service is amazing!! Thanks Ivory Mitchell and the entire staff…
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August 2026
Xavier was great. I was in and out with my internet set-up in 15 minutes. He was funny, kind, and clear.
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June 2026
Every time I’ve went they’ve been great! I wanted to get home internet installed and they made sure I had a great price. Installation was easy, I didn’t want anything complicated to deal with so it was perfect.
More Comments(187)
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