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“The best post office in the area to use for business mail. I drive from multiple towns over just use their services and keep a PO Box so I can ensure reliable mail service for my business. The staff here are helpful, respectful, good people.”
“This is my review for this particular location, and not for usps as a whole, thats another story. As everyone knows going to the post office can sometimes be unnerving. Ive had to drop off packages at several where I gulped in line because I felt like I was bothering them simply dropping something off, seeing how others were being talked to. Like the employees absolutely did not want to be there. If you know, you know.
This location however is different. Ive never felt like I was bothering anyone here. Most of them are actually very friendly, Patrick in particular always has a smile for everyone. Even the few that aren't particularly friendly are absolutely not unfriendly either, just more down to business but still helpful when asked for it.
All in all, they all seem to know their job and even multitask and work well together. As far as post offices go they seem to have their stuff together and I absolutely recommend it over any others in the area.”
“I grew up closer to the La Grange location, so I always gravitate to that post office.... it sucks.
The customer service and positive energy at the SUMMIT location is 10/10. Great team. Thank u for your patience and help getting my stuff shipped, and helping me get my passport.”
“I am sorry I didn't get her name but I received the best customer service from the clerk on 11-4-25! She should teach a class on how to treat customers! Thank you for brightening my day!”
“The amazing employee who took care of me today is named Kiki (apologies if spelled wrong!) She did an amazing job! It was my first time setting up a P.O. Box and so naturally, I had a lot of questions so it took quite a while before it everything finally got set up. Kiki was very helpful and I couldn’t thank her enough for being very patient with me, considering I was asking a lot of questions haha. Anyway, thank you Kiki for being such a helpful person, I really appreciate it :)”
“I want to give credit to the postal workers here. They are always polite and truly focus on whoever is at the counter. Yes, the lines can get long sometimes, but that’s only because they take the time to actually help the person in front of them. Even when people ask some pretty senseless questions, the staff stays completely professional and doesn't lose their cool.
I’ve also noticed there aren't any Spanish-speaking workers at the counter, but there are always Spanish-speaking people waiting in line who can translate. It’s a shame that when there's an obvious miscommunication between a customer and the worker, rarely does anyone in line ever steps up or volunteers to help translate. Those who do help are always thanked by postal worker.
Honestly, over the years, I’ve noticed that the people who complain are usually just in a rush and shouldn't have waited until the last minute to come in. Whatever you're mailing might be important, but we all just need to have a little patience.”
“My business depends on a post office that works as one should, and this is the best post office I have experienced. They don't have a self-help kiosk or a big bin for packages, but they quickly scan in prepaid packages that you place on the counter. More importantly, they have some of the best customer service in Lansing. Bob is always helpful and Roscoe is a day-brightener!”
“I actually drove past two other post offices to come here. It's fifteen minutes from my house, while the other two are less than five. I did this because those offices had extremely low ratings, even if you account for a skewed ratio (generally, unhappy customers rate businesses far more often than happy customers).
I was not disappointed. All I found here was friendliness and efficiency. Darlene was an absolute gem. I honestly did not have the energy to deal with someone grumpy today, and while I don't begrudge anyone having a bad day, I just wanted to see a friendly face, especially since I had an unusual mail request.
The Midlothian post office delivered, pun intended. ❤️”
“Prompt and courteous service. Small town location helps to offset long lines. If you're looking for expeditious service, this is definitely the right location!”
“I come to ship my orders out here and never had a bad encounter with staff. They however work at their own space. Depending on the day the lines can go to the door and take over 15 minutes to finally get to the front. Putting time aside to make a trip here is key , and having patience is needed. Appreciate this place for serving the community anyways!”
“Last month I came by to receive my two packages and first off, why are the opening hours so inconvenient? But the lady behind the counter was nice enough and I did end up receiving my packages so it wasn't too bad.”
9AM - 1:30PM 2:30 - 5PM
16011 Kedzie Ave, Markham
Post Offices
“I want to recognize Christy, a postal clerk who went above and beyond while helping me send out some important legal paperwork. From the moment I walked in, she greeted customers with a warm smile and a positive attitude—something you don’t often see in government offices where interactions can sometimes feel rushed or unfriendly.
Christy took the time to make sure all of my documents were filled out correctly and that everything was handled with care. She was patient with me and my baby , professional, and truly went the extra mile to give me peace of mind with such an important mailing.
Employees like Christy deserve to be recognized for their dedication and kindness. She turned what could have been a stressful errand into a smooth, reassuring experience. Thank you, Christy!”
“I have a practice that when I receive exceptional service, I immediately speak to a person in management to compliment the employee. Today my wife and I had to renew our passports and we needed assistance. Denishia was extremely patient, professional, and knowledgeable about the passport process. We did take the time to speak to her supervisor and manager to let the know how much we appreciated the services we received at the Matteson, Illinois post office. Thanks again Denishia!”
“I went into the Calumet City Post office. The counter person Donald was very nice and helpful. He came to the counter and the line began to move. In and out. Kudos to Donald”
“I have visited this location several times and received good customer service. Although the store is very small it has always been organized. There is not plenty of parking so you might have to park a few spots away. However, there is handicap accessible parking for those who need it. The limited parking is probably the only thing I don't like about this location.”
“JANITA is a woman who works at this post office ( 60415 ). She has a lot of positive energy and is incredibly kind to customers. Coincidentally, I was at this post office for the first time, and I can say that I've never met such a nice employee as her.”
8:30 am - 7:00 pm
18525 Torrence Ave, Lansing
Post Offices
“Service is very quick and employees are pretty knowledgeable of services offered. Every time I come to this location, even when there is a line I'm always in and out. Among many this is by far the best post office that I've visited yet.”
“Krystal is always very helpful. All of the staff members actually (I just don't know their names). If you need passport services go here. Also, wait times are not as long as other locations.”
“I’ve been to this post office a few times and always have good service, however today I receive EXCELLENT service. Markeisha went above and beyond to help me get my wedding invitations out. She went one by one to add additional postage that I was missing due to the contents of the envelope. She took her time and was so nice”
“We've lived here for 19 years and the staff has always been great. We regularly mail packages to loved ones and they've always been helpful, courteous, and professional. Our mail couriers have always been the best too. Can't say enough great things about our Postal workers in Posen.”
8:30AM - 4:30PM
19 W Main St, Glenwood
Post Offices
“I was at this post office at 9:30 AM Friday, April 12( clerk 34;) country club hills il.
she was extremely helpful great attitude she went above and beyond to help me with a registered letter to the Department Of Veteran Affairs.
I really appreciated her taking the time to show me what to do and how to do it Great customer service is hard to find these days but I could tell she took a lot of pride and helping the people who came into the Country Club Hills, Illinois post office. Standing Ovation 6 stars.”
“Ms. AJ was very helpful and welcoming, made my experience great, she helped me get my passport application easy and hassle free, she was patient taking my photo and choose which one was best. First class service, she deserves a recognition for her service! Thank you.”
“I’ve been shipping so many packages from back to college shopping, since I was not able to send them directly to my college, and the staff here has been so helpful and accommodating! Prices are also very reasonable.”
“I went to Homewood with a 2pm appointment Monday for a Passport, and it was a mess. Rescheduled for the next day at Hazel Crest.These 2 ladies, Andrea was one, I didn’t catch the other, but both were very pleasant, very kind, helpful, and just all around made the whole experience amazing and efficient. I was in, had a pic taken, paid and out in 15 minutes or less.Best customer service I’ve had anywhere in a long time! Thank you !!”
“I had a situation and Donta sent me off. I went to another post office and they told me to go back to Harvey. Raven was a gem and I appreciate her going to the extra effort. I had to come back and edit this review. Because I received a follow up call from the post office and they made sure that I issue was resolved. If I remember the rep. who me was named Darryl. He was professional.”
8:30AM - 5PM
14212 Cottage Grove Ave, Dolton
Post Offices
“EVERYTIME I frequent this place, I'm treated with such high levels of respect, & they helped me set up my p.o. box. In thankful. The lady whose picture is shown here is ALWAYS pleasant, & helpful. Even the men are courteous, & complimentary. I'm thankful that we all have a postoffice near us. The place is neat, & have an array of shipping boxes, & gift cards. Thank u all, & keep up the good work.”
“The ladies always have a smile and good attitude every time I go!(Almost everyday) I use the self kiosk and then give them the packages. Always greeted and welcoming! Thanks for everything!”
9:30 AM - 5:00 PM
3638 W 111th St, Chicago
Post Offices
“Every time I come in this location they are friendly, fast and efficient. There is always a smiling face. I've been coming here lately for my small business to drop off my orders to customers. Never a problem. There is a post office not too far from this location that needs improvement but no issues with this location at all.”
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“I requested passport service and the young man, clerk 62 was very helpful. He provided step by step instructions on completing form, what was needed, cost, and they could take photos. I was very impressed with care he provided.
I took a train downtown to a passport service business and didn't get the attention or care that clerk 62 provided. Secondly cost downtown was about $600, cost at post office was $160
Thank you for the exceptional care. U Rock!”