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8:30AM - 6:30PM
255 N Buffalo Grove Rd, Buffalo Grove
Post Offices
“Postmaster Matthew and his team are very accommodating, happy to help and very pleasant. I came with my daughter’s wedding invitations twice today and Matthew said he’d help me both times! Great customer service!”
“A wonderful post office superbly operated by Naomi. Exceptionally kind, gracious and a credit to the postal service. Naomi, is exactly the sort of operator everyone should aspire to be and one USPS should treasure. She makes the experience hands down the best experience in the Chicagoland area. Her, and Victor are both wonderful, and I'm grateful for all their support no matter the complexity of the postal problem you have!”
“The customer service is #1 at this post office! I always can depend on my packages being delivered with care, and promptly. Any questions or concerns I have are always answered. Jazzy is my favorite clerk;).”
9:30AM - 6:30PM
1951 McConnor Pkwy, Schaumburg
Post Offices
“Lovely staff always. I accidentally dropped off a package in the 24hr drop box with the wrong label on it. Oh no! I came in when the post office opened to hopefully correct my error. The staff member (I forgot her name) was kind enough to go through all the packages to find mine. There were a lot... I had shipped four separate items, and she got them all for me. I found the one with the wrong label, and was able to put the correct label on it. Then shipped it off! This was totally my mistake. So I greatly appreciate all the help I received. Thank you!”
“I love this location even though I don't live in Lake Bluff. It's on the way to my workplace, which is very convenient for me. It's a small facility, bright, and it feels easy to get in and feel safe. Service personnel are friendly and knowledgeable; the process is fast, and waiting time is usually very short.”
“Over the years I have always received amazing help from this annex. The people I speak with are always patient and do their absolute best to help me out. Due to my own error, I put the wrong address on a package and Ebony has been tremendously helpful in locating the package. Ebony always picks up the phone and works tirelessly to make sure we all get our mail correctly. I am very grateful for all the hard work that Ebony and the entire team at this annex does!”
“The customer service is impeccable, knowledgeable and courteous. The negative reviews are posted by self-centered morons that don't understand how the post office works.”
“We're midway between Lake Zurich and Mundelein but we almost always go to Mundelein because we feel the service is better and we don't have confidence in the Lake Zurich office. We lived in Long Grove for 25 years and weren't impressed with the lake Zurich branch, we are much happier with Mundelein and especially our delivery guy Andrew.”
“Malik is absolutely the best! He is attentive to details, very thoughtful, hard-working and a nice person all around. He sets the bar so high and deserves every raise/benefit there is!”
“I went to apply for my daughter's passport. Sheri helped me; she's a very sweet and patient woman. She explains everything carefully and clearly. Thank you, Sheri.”
8:30AM - 5:30PM
440 W Colfax St, Palatine
Post Offices
“Octavia handles passport applications and she was amazing! I came to this specific location based on reviews about her. Great customer service, personable, and very friendly. If you are going to apply for a passport, I suggest making an appointment at this location. She will take great care of you. Thank you, Octavia!
You can complete your application online and print it out (this is the easier option). Otherwise, you can fill it out in person when you arrive.
Be sure to bring a valid ID or driver’s license, along with your birth certificate or a certified copy. They will need to send the birth certificate in with your passport application, but don’t worry, it will be returned to you.
Also, bring a credit or debit card to pay the passport and processing fees. If you plan to have your photo taken there, bring some cash as well, just in case they only accept cash for photos.
If you come prepared, the process should be quick and painless!”
“I understand that people can get a little crazy at the post office, but our experience getting passports was very smooth and seamless!
Our family of 4 got it all done in less than an hour and the young lady doing the paperwork and taking the pictures was very nice and helpful. Again everyone's experience will vary and at such a busy place, but can't complain!”
“The staff at this location is always very helpful and are procedurally focused. The are knowledgeable and efficient. The line always moves so the wait is not long.”
“Today my parents applied for their U.S. passports, and we are extremely satisfied with the experience. The staff was very kind, professional, and helpful. The whole process was quick and smooth.
The Vernon Hills USPS truly stands out compared to other locations. I have never experienced unfriendly service or any difficulties there.”
“1:50 Saturday afternoon Sent a package and the clerk was patient with me and very helpful. In and out, including buying a mailer, packing it and addressing it, in about 6 minutes. Other customers seemed happy too.”
“I recently needed to set up a PO Box and visited this post office. The paperwork seemed a bit confusing at first, but the manager, David, was absolutely wonderful. He was incredibly patient, took the time to help me fill everything out correctly, and made sure I got my keys without any stress. Excellent customer service! Thank you so much, David!”
“I had a great experience shipping a few packages with Kendra today. Some of my items had incorrect addresses, and instead of just handing them back to me (which has happened at other locations), Kendra immediately pulled up her phone to help me find the right information. She suggested the best shipping options and went above and beyond to ensure I was taken care of. I really appreciate finding people like her who prioritize a great customer experience. Highly recommended!”
“Went in today and Mary behind the counter was so pleasant and helpful. Some of the best customer service I have seen in a long time. She was very kind to an older gentleman as well in helping him to get his package all set.”
“I would go out of my way to come to the location because of Sheena! She’s so personable w/ exceptional customer service. She a gem, give her a raise.
—Khara”
“Go to lover level for delivery do not go on the ramp. Park on any available dock from 15-20 . Bring your bills inside and put safety vest on. They unloaded me in 10 minutes”
“I have to disagree with the people who are rating this post office low. I have never had an incident that I was treated rudely.
Only once did I get a side eye from somebody, and that was because she was helping me and the guy next to her said something to me, and I began talking to him while I was at her window which was rude on my part.
The employees are always nice to me. Sure there are times where you can tell they might be overwhelmed or are alone at the desk with a line. We’re all human.
But I have witnessed people treat them like garbage. Angry because they didn’t get their mail and took it out on the people at the desk as if they have anything to do with it. But always, I see them trying to help and not losing their cool. Another person came in angry, because he didn’t get his mail when he moved, and the agent at the desk asked him if he filled out the change of address form, He lost his mind and insisted he did, but then asked how he can do it and the agent told him he could do it online and before the agent could tell him “OR” he could fill out a form, the guy called him incompetent and stormed out of the post office.
I think people need to really think about how they are approaching the people working behind the desk. I can assure you, you probably caused any negativity you might have received.”
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“It gets busy here like any USPS but I was very impressed with Pat. She was running the place solo and was swamped, but was super friendly and on top of her job on a whole different level. Super impressive, she should absolutely be in charge of that place.”