{{ group }}
-
{{ item.name }}
{{ item.address }} {{ item.name }}
- {{ item.properties.formatted }}
“For the first time, I had a really great experience with USPS. The customer service was excellent, and Matthew was incredibly helpful, proffesional, and friendly. He made the entire process easy and pleasant.”
“A wonderful post office superbly operated by Naomi. Exceptionally kind, gracious and a credit to the postal service. Naomi, is exactly the sort of operator everyone should aspire to be and one USPS should treasure. She makes the experience hands down the best experience in the Chicagoland area. Her, and Victor are both wonderful, and I'm grateful for all their support no matter the complexity of the postal problem you have!”
“I love this location even though I don't live in Lake Bluff. It's on the way to my workplace, which is very convenient for me. It's a small facility, bright, and it feels easy to get in and feel safe. Service personnel are friendly and knowledgeable; the process is fast, and waiting time is usually very short.”
“The customer service is #1 at this post office! I always can depend on my packages being delivered with care, and promptly. Any questions or concerns I have are always answered. Jazzy is my favorite clerk;).”
“I don’t think amazing is a strong enough adjective to describe the lake county Haven. Before the pandemic hit I entered the program and unfortunately they had to close down but they still made sure that all the residents were safe and put them up in a secure location. There isn’t enough time to list all of the resources they provide and not to mention all of the love and care that each and every person that works there shows to every Single client. This place is beyond amazing and I am currently going through a rough patch and I’m trying to get back in because I know this is the place that can get me on the right path. Kudos to you late county Haven because you are truly an amazing program!”
“This USPO location in Schaumburg (behind Capital Grille) is a shining example of how a post office SHOULD work! Compared to the one on Schaumburg Rd. where every employee there is miserable and spreads the same misery to all the customers.
It’s a night and day difference. My recommendation is for you to drive the extra mile and go to this location for service. Yes, there was a little wait but the service is exceptional. I’ll be going there for my postal needs from now on!”
“I was helped out by Henry today at this location. He was very kind and welcoming. All of my questions were answered and the process of everything that I was there for went very smoothly.”
“The customer service is impeccable, knowledgeable and courteous. The negative reviews are posted by self-centered morons that don't understand how the post office works.”
“We're midway between Lake Zurich and Mundelein but we almost always go to Mundelein because we feel the service is better and we don't have confidence in the Lake Zurich office. We lived in Long Grove for 25 years and weren't impressed with the lake Zurich branch, we are much happier with Mundelein and especially our delivery guy Andrew.”
“Malik is absolutely the best! He is attentive to details, very thoughtful, hard-working and a nice person all around. He sets the bar so high and deserves every raise/benefit there is!”
“Over the years I have always received amazing help from this annex. The people I speak with are always patient and do their absolute best to help me out. Due to my own error, I put the wrong address on a package and Ebony has been tremendously helpful in locating the package. Ebony always picks up the phone and works tirelessly to make sure we all get our mail correctly. I am very grateful for all the hard work that Ebony and the entire team at this annex does!”
“I understand that people can get a little crazy at the post office, but our experience getting passports was very smooth and seamless!
Our family of 4 got it all done in less than an hour and the young lady doing the paperwork and taking the pictures was very nice and helpful. Again everyone's experience will vary and at such a busy place, but can't complain!”
“I want to share my experienced with the customer service at Arlington Heights . On August 17 , 2026 we were at this facility for our passport renewal . It was a stellar service, friendly , accommodating and took time to review our application form . I want to thank you , the one who took the time to send to me my check book that , I unknowingly left at the counter . Yes , I recd the fedex with my check book intact and I am so grateful , thankful for your honesty and time to send this to me for I did not even know that I left it in the post office counter . Many thanks !!! Thelma”
“Travon was awesome in the passport department! after making the mistake to trying to get it online, I went to Palatine post office.
It was incredibly fast and easy and alot cheaper.
Thank you Travon”
“Today my parents applied for their U.S. passports, and we are extremely satisfied with the experience. The staff was very kind, professional, and helpful. The whole process was quick and smooth.
The Vernon Hills USPS truly stands out compared to other locations. I have never experienced unfriendly service or any difficulties there.”
“1:50 Saturday afternoon Sent a package and the clerk was patient with me and very helpful. In and out, including buying a mailer, packing it and addressing it, in about 6 minutes. Other customers seemed happy too.”
“I recently needed to set up a PO Box and visited this post office. The paperwork seemed a bit confusing at first, but the manager, David, was absolutely wonderful. He was incredibly patient, took the time to help me fill everything out correctly, and made sure I got my keys without any stress. Excellent customer service! Thank you so much, David!”
“Went in today and Mary behind the counter was so pleasant and helpful. Some of the best customer service I have seen in a long time. She was very kind to an older gentleman as well in helping him to get his package all set.”
“I had a great experience shipping a few packages with Kendra today. Some of my items had incorrect addresses, and instead of just handing them back to me (which has happened at other locations), Kendra immediately pulled up her phone to help me find the right information. She suggested the best shipping options and went above and beyond to ensure I was taken care of. I really appreciate finding people like her who prioritize a great customer experience. Highly recommended!”
“I would go out of my way to come to the location because of Sheena! She’s so personable w/ exceptional customer service. She a gem, give her a raise.
—Khara”
“Mail pickup at the outside drive-thru drop box is at 6:30 p.m. Monday through Saturday. Wish I could add this information to the hours, or services but Google has no capability for me to do so.”
“Today I went to this post office to get a letter certified. I was greeted by Ms. Mia. She was very polite and welcoming. As I stood in line, I observed her greeting each customer as they came and went. Prior to going, I read the reviews which were very negative. I was prepared to experience what I had read in the reviews, but I prayed before I went and my experience was good.”
Post Offices
Post Offices
Post Offices
Post Offices
Post Offices
Post Offices
Post Offices
Post Offices
Post Offices
Post Offices
Post Offices
Post Offices
Post Offices
Post Offices
Post Offices
Post Offices
Post Offices
Post Offices
Post Offices
Post Offices
Post Offices
Post Offices
Post Offices
“Staff is always friendly whenever I come to sent out mail or if I have questions they are happy to help, and self service drop offs are easy too. Not sure why this place is rated so poorly, I haven't had a single bad experience yet”