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“I cant thank Kyle enough for helping me for this entire buying experience so easy and enjoyable. I will make it a point that if a friend or family needs a car to go see Kyle Lackner, Vip manager!!!”
“If you know what's good for you, and you're interested in a Honda, go to the Schaumburg dealership and ask for Kevin Hanson. Nice guy, very transparent, informative, and wants to ensure you're satisfied with your purchase. Finance guy is also hilarious and made everything easy.
Good people working here. Seriously, I'm not always easy to please (Kevin can attest to this, I'm sure) and I literally can't recommend Kevin enough. Honest, easy to get along with, and knows his stuff. I will contact him in the future any time I'm looking for a Honda.”
“We made a reservation and even though they didn’t have cars available when I arrived to the place, they still respected it and found me a car that was brand new and very clean. They provided great service and didn’t push me to get any extras.”
“We had a great experience renting from this location. The overall process was simple and fast. The vehicle we needed was not available so we were offered an upgrade. All questions and concerns were addressed and taken care of immediately. Noah was very helpful and we would definitely rent from here again.”
“We have repeatedly used this particular rental center and have always had the best of customer service. We have been happy with the personalized attention and the vehicles we rent. Never any issues with anything!!!
This last trip coming home we actually had to use roadside assistance for the very first time. What could have been a very stressful situation........wasn't!!! What a very delightful experience dealing with that roadside company......and we were back on the road in no time.
So for us, everyone involved in this latest trip........more than 5 stars!!! We will continue to use Avis in St. Charles, Illinois for any and all of our vehicle rentals.....Period!!!!!!!”
“Originally had a reservation with Budget in Aurora, when I arrived they had no vehicle for me but their Naperville location did - for whatever reason the Budget location in Apple Maps brought me to an Enterprise.
We quickly realized that my reservation was not with Enterprise, but the manager on duty informed me that they had vehicles available. She set me up with a minivan for the same price as I intended to pay for the Camry at Budget.
The customer service and hospitality at Enterprise was a night and day difference compared to Budget. At Budget, the lone employee was unable to even provide an address for the location alleged to have a vehicle.
At this Enterprise location, on top of their excellent and hospitable customer-service skills, they were also able to clearly answer my questions and address my concerns, all with a smile.
Pick up and drop off was simple as can be. No hidden charges, the vehicle was fully functional, 99% clean upon pickup, and 100% satisfactory for our needs. They helped turn a rough morning into a positive experience, I'd be happy to use their services again.”
“Shiva was fantastic to work with! We needed a rental at the last minute and he was able to get us exactly what we needed even though it was 20 minutes before closing time! I would highly recommend this location for anyone needing a rental!!”
“The staff at the Schaumburg/Golf Rd location are the nicest I ever met. The customer service was superior. Very patient and friendly. We switched from a minivan to a large SUV. Very easy! I will always rent from Enterprise...”
“Absolutely fantastic experience with this Enterprise location (Schaumburg on Roselle Rd.). I had a car rental for a good month and a half and everyone that I dealt with was very well trained and professional. I would definitely recommend this location and personally use them again.”
“This Enterprise location often works with a nearby body shop I trust (Addison Auto Body). The car I was picked up in was very comparable to my car, and the pick-up was very timely with very little wait time. As we drove safely from the shop to the Enterprise store, the representative explained features that may differ slightly from my car to make sure I was comfortable with the car and fielded any questions. The representative made the paperwork process painless, getting me on the road to my next appointment within 10 minutes of arriving at the shop. The time for my car's repair was unknown, and they made it very easy to contact the manager directly to extend my rental. I had a few questions after driving the car for a couple days, and my calls were always answered with patience, reassurance, and understanding. Being able to leave the car at the shop without worrying about calling in or adjusting drop-off times due to unforeseen traffic took even more stress away from the process. Overall, they made a stressful situation involving my car much less stressful with the rental process. I hope I don't need their services for the same situation again, but if I do, I will not hesitate to call. Thank you!”
“The people at this Avis outlet are friendly and helpful. They explain everything quite thoroughly and clearly. I've rented from here several times and have never had any issues dealing with them.”
“Mike was awesome! He was extremely attentive and helpful. An SUV was not available, but he found me a vehicle that suited my needs with all the bells and whistles. He cleaned off the car for me as well, as it was snowing a bit. He contacted me a few days later to check my status and asked if I wanted to switch to a different car. I appreciated that and said I was content with the car I was provided. He also refunded my initial deposit in a timely manner over the phone, which put me at ease! Great customer service getting picked up at the body shop, and it was convenient being able to leave my car at the shop once i picked up my car. Thank you! I'll definitely be back!”
“Benji offered amazing customer service from the first time I called in with questions about my reservation to giving me a ride home after returning my rental. His surpassed my expectations of going above and beyond”
“Professional folks and a good selection of cars! The team members take to their explaining everything and make recommendations, sometimes wish they have more personnel on Monday mornings because they are busy and reduce the wait time.”
“Joe and his team are fantastic. I had a failing G5 and they quickly sourced a replacement and had me back up and running in just a couple of hours. Incredible service and a wealth of Cirrus knowledge. Highly recommend.”
“We actually went to TS SPECIALISTS which is located in front of Hayes. We will not take our car anywhere else. The mechanics know what they're doing and treat customers with respect. Try them before you go anywhere else.”
“Thank you to the entire staff at this location!
This location works hard to resolve challenges and issues. I had reserved a compact SUV and it was not available when I got there - the agent immediately offered upgrade options at no additional cost. While I was waiting I witnessed the staff work with other customers that had similar and different challenges, and the staff was always looking for a resolution with positive actions and words. I know where I will go for my auto rental needs.”
“I had a wonderful experience with Steve. Very attentive, funny, accomodating, and willing to work with you to get the vehicle that you desire. The vehicle I choose is very clean, reliable, and I have gotten compliments already. Thank you for all that you do and I look forward to a long-term business relationship.”
“I dont normally write reviews online let alone for a car rental company but i gotta give credit when credit is due. I've been renting from this location for quite a while now and I'm always satisfied with their service. On my last rental i requested a big SUV with a big cargo trunk for a family trip. I was originally given an Expedition, and i didnt really quite like how small the size of the back cargo is. Eddie came out to check up on me and ask me if theres a problem, when i told him i needed a bigger trunk cargo SUV, he immediately swapped the car with something more spacious. That right here is a great customer service. I will definitely use this place again and recommend it to the people i know.”
“Kenny is outstanding! Great customer service skills, always so helpful and always going above and beyond to satisfy the customer. He’s truly PHENOMENAL!”
“Returning my rental car was easily the best part of the travel process, thanks to the team here! Charles was absolute gold— super helpful, hilarious, and made sure everything went smoothly from start to finish. Big shoutout to his buddy Thad as well, who is always consistently nice and welcoming every time. It’s rare to find customer service that’s both genuinely helpful and great fun to interact with. If you get Charles or Thad, you’re in good hands!”
“Best place to rent a car. Mike does his best to offer the best price available to his customers. I got a better deal by paying in store, better than the online deals out there.”
“Naperville Crew was very polite and helpful. Also the car was excellent. I Would Go Back There And I Would Refer My Family and Friends Too Go And Get their Car in Naperville!”
“Mike with Avis provided an exceptional customer experience from start to finish. The reservation process was simple, the vehicle was clean and well-maintained, and the pickup process was fast and efficient. What truly stood out was the level of customer service, the staff was professional, friendly, and genuinely focused on making sure everything went smoothly.
Mike took the time to answer my questions, ensured I had the right vehicle for my needs, and made the return process incredibly easy. It’s rare to find a company that combines efficiency with a true customer-first mindset, but Avis in Hoffman Estates IL delivered on both. Safe Travels!”
“Very nice experience, clerk was very kind. Good value especially considering how much rentals at the airport were going to cost us. We got in late and even though we had a reservation with a different company they didn't have any value priced cars available, so they wanted to charge $300 per day for a luxury vehicle we didn't rent in the 1st place. got a nice ride the following morning from this Hertz for about $175 for our entire 4 day trip. And when we returned it, it only cost about $40 for a ride share back to O'hare. Maybe consider this option if the airport rentals are trying to rob you with their insane rates.”
“The one at Hoffman estates on golf is amazing . Customer service is the best and they make sure u are satisfied and that all one can expect from a rental 1000 time better than any rentals like enterprise and others who are sometime over in there head when it comes to customer service.”
“Roberto was fantastic!! The Avis Preferred phone line couldn’t take care of me, which was so frustrating for all I was trying to do was change my drop off location and they had me on the phone for 45min and couldn’t resolve and told me I had to go into any Avis location. Roberto was able to help me and fix the issues in literally 3min. He was such a pleasure to work with!!”
“My experience with Budget has been an absolute nightmare, but this location was the only one out of 6 that had any vehicles. I rented a vehicle from the Aurora location that was filthy, and has clearly been in an accident recently and was not safe to be driven. Six locations and everyone saying there's Nothing they can do, this was the only location that had a vehicle. When we arrived at this location we were still very upset, the employee was kind and courteous, it was the first apology that I had received. He upgraded us and had a new, SAFE, vehicle ready for us. So greatful that they put an end to my nightmare with Budget.”
“I was skeptical at first based on the reviews. Service was great. I had no idea there was a budget car rental near the area. I would always go to ohare. The car I received was not what I expected. Newer model,clean smooth ride. Will be coming back when seeking a rental”
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“Great facility to rent a car, staff are courteous and very professional. No stress calm clean and organized environment. Nice car selection. Shout out of gratitude to Grant and Emmalena.”