“We came to clear out a storage belongings to a dear elderly friend. Annette was awesome!!! She showed us where is was, where to park, best place to load and even ch3cked in on us. Because of Annette, I would store here. We felt good and confident with her guidance. Please tell her Maria C said Thank You Baby!”
“Wonderful! The entire process was smooth, stress-free, and honestly better than I ever expected from a storage facility.
Heather is absolutely phenomenal. She went above and beyond to make sure I had exactly what I needed, answered every question with patience and kindness, and truly made the entire experience feel personal and easy.
The facility itself is spotless, well-lit, and feels very safe. Pricing is fair, access is
convenient, and everything is clearly explained with no hidden surprises.
If you’re looking for a storage facility you can actually feel good about using, this is the place—and if you’re lucky enough to work with Heather, you’ll be in the best hands possible. I highly recommend this location to anyone needing storage!”
“Me and my family been renting with them for over 20 years. Steve and Anita are awesome, they are very friendly, knowledgeable and professional, they go above and beyond to help you out. I know my stuff is very safe there, which puts me at ease, I never have to worry. The facility is very well kept, super clean bathrooms, halls and storage units. They most definitely should get a raise or at least a bonus!! They Rock!!??????????”
“Best service I’ve ever experienced at a storage Comapny. Michael was professional and went out of his way to explain things in full detail about the procedures and policies of the company. Five stars!”
“Wonderful to deal with, and Tom the Store Manager is always helpful and accommodating. Especially with us being a NFP football program and trusting the storage of all our equipment!”
“We opted to reserve through their website because it allowed us time to think about size we needed; provided 3D view of storage units, and compare prices. As well, staff on duty to answer questions or concerns.”
“Site was nice and clean. Amber was very helpful and showed me different units to make sure I selected the best one for my needs. I like the drive up area is great for loading and unloading.”
“Joyce is the BEST at Customer Service at the Algonquin Location. She was so helpful in getting us the right storage size at a great price. The facility is so clean and the grounds are well kept.”
“Khalilah has been extremely helpful and knowledgeable with helping me getting storage space including transferring to another unit.
Greatly appreciate your help.”
“Was shopping for a friend who was looking for a 10x20 drive up and it was after hours. The new ESS Kiosks at another close facility worked great! Mike followed up with me the next day. I will recommend Extra Space to any other friends and family.”
“Krystle was super helpful in helping me find the right storage space for my items. She was very patient with knowing I had to be moved in within a certain time frame. I def recommend contacting Krystle for all you storage needs.”
“I been in others cube smarts locations ....i would recomended this one ..the guy from the office its pretty good and 5 star costumer service ..the units itself from this location are the most clean i had seen so far from other locations”
“It was easy to sign up online. I received a call from one of the managers, Mike, who was very informative. He walked me through the facility and even showed me where the bathrooms were.”
“Although I’m a new tenant, I do like your services and your Agents seen to bevery nice. I will give it a five star as long as it continues with the great service you You offer”
“I feel that the service was excellent. I was impressed with the West Dundee U-Haul storage location. The storage lockers are inside with climate control. They have a garage to pull the vehicle into for loading or unloading. The staff were very helpful and answered all of my questions. It was a Great experience that I completely recommend. I can’t think of anything to suggest for improvement. I’m a very satisfied customer! Their commitment to customer satisfaction made my day!”
“This is the nicest storage facility you will find - clean, no smells. It’s even carpeted throughout! Even in the units themselves. Nice staff opens and closes the doors to the drive-in bays. The only caveat is the units are only accessible during the daytime. Fine for me but not if you need 24x7 access.”
“Exactly as advertised. I reserved a unit and when I went to follow up I found the facility clean and well maintained. It was well lit and easy to pull in for loading and unloading. Pricing is what I expected. Associate was friendly. All over it was a good experience.”
“First I'd like to say thank you to Lori the owner for being so patient after I have had setback after setback with financial problems not only did they not cause a big issue about it but they could have auctioned my unit I was going on 4 months plus behind and today I was able to pay the full balance at once and keep all of my belongings that I have spent years getting for my business tools Etc so I definitely give this business five stars for having good compassion and an absolute astonishing management.
!!”
“It’s a great storage facility with outstanding access! It’s clean & the gate/slide up door always work! Not much more I can ask for from a storage place.”
“Angie is wonderful. I trust that my belongings are safe and know that every interaction will be handled with care and great customer service. I highly recommend this storage facility!”
“My storage unit was well cared for and clean. The prices are very fair and the staff are very kind and helpful! I highly recommend renting a storage unit from them if you are in need.”
“The fastest,friendliest service. Dropped off two boxes to be mailed to Poland. Took less than 5 min and the staff took it out of my car. Good place to send $ to Poland too.”
“Super affordable rates, and I've been rate shopping, I Always research before going anywhere these days. There are move-in half off specials and Discounts here, if you're a teacher or military (or want to pay for a full year at once you get a month free) and one other thing i forget but it's right on their site. Even without any discounts at all the rate for their smallest unit was extremely surprisingly cheap compared to Everywhere else around here, even having looked as far as Genoa city Wisconsin to be sure. If they cannot answer your call right away, they will call you back in a timely manner if you leave a message Or make an online reservation. I think because today is a holiday I was very lucky that they called me back when I made a free reservation online and she assured me their office is open tomorrow (Easter weekend) from 9am until 2pm even on a holiday weekend! She wanted to make sure I didn't waste a trip today since the office was already closed and I'm a new tenant, but that they did receive my reservation and it's valid for 3 days before I have to pay for the unit. Very courteous service, I'll probably keep the 5 stars once I visit and load up the unit unless something is obviously not right. Kudos for the great customer service!!! ? ??????❤?????”
Open 24 hours
171 Erick St, Crystal Lake
Self Storage
“The storage unit was very clean when I rented it, none of my items were damaged by weather or anything. The staff are very kind and understanding and quick to respond with any questions I had. Very good experience!”
9AM - 12PM 3 - 6PM
1401 Industrial Dr, Lake in the Hills
Self Storage
“I have one of my vehicles here that don’t run and can’t keep at the house for the meantime because of the city, and it’s pretty easy for the process and pretty quick they’ll give u the parking space that same day”
8:30AM - 5:30PM
4114 IL-176, Crystal Lake
Self Storage
“Wonderful storage company with great prices! The staff are very helpful, pleasant and wonderful. The location is very clean and well manicured. Best of all, there are no additional fees or charges!”
“I’m extremely happy renting a unit from Community Self Storage. Jean the manager is extremely helpful and always so kind. I definitely recommend this place to anyone that needs extra storage and friendly service.”
“Wonderful storage company with great prices! The staff are very helpful, pleasant and wonderful. The Ray Street location is a perfect option for local contractors. Best of all, there are no additional fees or charges!”
“Diego Vega was the one to help me get into my rv space. He was very helpful and polite. He was able to find me a better spot for my trailer and made sure I knew where to go if I needed any further assistance. Very good forst experience with the company!”