Verizon has received positive reviews for its excellent customer service and knowledgeable staff. Customers appreciate the helpfulness of employees who take the time to explain options clearly without being pushy or trying to upsell. The manager at the Russel Verizon N Neil Street location stands out for his ability to juggle multiple customers while remaining cheerful and attentive. Many have praised staff members like Lee and Bryce for their patience, kindness, and thorough explanations of issues. Customers feel valued and acknowledged upon entering the store, leading to swift resolutions of their concerns. One reviewer highlighted a particularly great experience compared to a different store, stating they felt appreciated and respected. Robbie, who has filled in during staffing shortages, has also been noted for his hard work and ability to manage multiple customers efficiently. Overall, Verizon is recognized for its friendly atmosphere, knowledgeable employees, and commitment to customer satisfaction, making it a recommended choice for mobile services.
Both employees were very helpful! Explained everything without being pushy. They didn't try and sell me something I didn't want or up charge me! Very happy overall!
June 2025
Great service and yes the people in the office can do everything in the store. Unlike other providers.
April 2025
Lexi and Sarah are the best! Got exactly what I needed. I will always use RC! 💜🥳🙌🏻
