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“If you have been cheated by phone stores before go see Issac and Jeff. They are the opposite of every interaction I've had in phone stores. Great service, great personalities, great care.”
9:30AM - 6:30PM
760 E Division St, Coal City
Mobile Phones
“Great interactions from 3 of the salesman. Anthony in the end was the one to complete the process and was friendly, explained my payment and walked my son & I through setting up our new phones.”
“When I walked into the store I was greeted by Jasmine she said she will be with me momentarily. It was very busy she's very patient and professional she knows her job well I would probably ask for Jasmine when I walked into AT&t store again.”
“These guys are the real deal. I brought in a Dreamcast, thinking it would be too old for them to work on. Instead, they were able to fix it right up. Great business! I’ll be sending all my friends/family there.”
“I go here to buy all my electronic toys. Nobody can beat their prices, staff is very helpful & knowledgeable. Much better than Best Buy, and more cost effective.”
“I encountered a very complicated issue when trying to move to AT&T as a service provider (not from their side) and worked with Jon. He was very knowledgeable, kind and patient as we worked through the issue and went above and beyond to ensure it was resolved. Thank you, Jon!”
“Went in there to switch from T-Mobile since they were charging me a ridiculous amount of money for one line. Very affordable plans and so far I love the service. Both the sales reps were courteous and attentive.”
“Mr. Justin T. gave us an excellent customer service. I couldn't fix my phone by him because we are traveling but he gave us good advice and made an appointment for us in our area. Can't be more grateful to him.
I recommend him .??????”
10AM - 7PM
963 Brook Forest Ave I, Shorewood
Mobile Phones
“We came here after multiple bad experiences at the Crest Hill store.
The experience was night and day!
This store was clean and well organized, the rep in the store was friendly and knowledgeable. They had the phone we were looking for and had swapped out my son's old phone with the new one quickly.
This is how all Cricket Stores should be run!”
10AM - 7:30PM
1350 W Jefferson St, Joliet
Mobile Phones
“Outstanding customer service at the Boost Mobile store @1350 W Jefferson St in Joliet. IL!!!ALEJANDRA is a courteous, patient, knowledgeable and FLUENTLY BILINGUAL professional who canhelp you upgrade to a 5G Samsung @ a very good price!She activates a new phone w/successful transferral of all contacts, photos...& even guides to become comfortable with the new technology.Phenomenal shopping experience! (I specifically came to this store - even though I live in Chicago)”
“Services are very welcoming and done in a timely matter. this is a place I recommend if your in need of an emergency rather it be to purchase services and gather products for your use this is the place. Attached to it is also a currency exchange for Hispanics as well as public uses.”
“Located in a modest strip mall is this local favorite. The meat here is fresh and local- you can get 3 different size burgers- allows hearty and dainty eaters to visit exist We had a 1/4 pounder with Swiss and grilled onions- bun was fresh but would have been nice toasted. Bottled beer available with fountain drinks. Would return”
“For the company T-Mobile I hope this gets to someone of importance. I’ve had problems with my service since I’ve had my business account and every time I have phoned to 611. I haven’t received any good customer service until I went to the corporate store. Speaking to someone overseas is not helpful specially when there’s a language barrier. You would think T-Mobile as big as they are would have better customer service representatives for business owners that they can talk to instead of going to a corporate store to get the help that is needed. I like to give a shout out to Madison in the corporate store in Joliet on Jefferson Street. She is truly dedicated to helping business owners and customers get the satisfaction that the phone operators cannot do. Today I asked for a supervisor to call me. The representative said it will be an hour wait no supervisor called instead again Madison from the corporate store on Jefferson Street in Joliet Illinois has to help me because T-Mobile’s customer service representatives on 611 doesn’t appreciate the customers. It is very irritating to have a phone with a service provider that gives you a number to contact and you can’t receive the help you need. Today is January 6 I had to call T-Mobile again because Again, my account isn’t right and as a business owner, this is very frustrating I asked for a supervisor to speak to, as I was speaking to the customer representative with the language barrier who made it impossible to get things situated, who began to argue back-and-forth with me again this is very frustrating. I hope this reach a representative that can get things under control in the supervisor or management role. It’s a shame that I have to go to a corporate store in order to get my service where it should be.”
“Kailey was such hell, she took the time and was very patient with my husband and I. We were switching over to Verizon and she made everything run so smoothly we really appreciate her hard work.”
9:30AM - 7:30PM
1701 N Larkin Ave Suite 601, Crest Hill
Mobile Phones
“Spanish Manager was a lot of help, glad my mom went here and got her new phone with out hassle. She liked the Dog speaker he showed her and He offered to give her a discount along with the car charger. Incredible”
“Carlos was very knowledgeable and helpful! He made my store visit pleasant. He listened, recommended and demonstrated the devices that best suited me. I left home as a very happy customer with a brand new iPhone. This location just gained one new loyal customer!”
“10/10 Stars!!! KJ Is awesome! I’ve been to numerous t-mobile locations. This one in Shorewood has the most friendliest and helpful staff, always. My Iphone was having some major issues and KJ did everything he could to get it back and running. KJ and another guy working also had a lobby full of customers come in right after I did, and were able to assist everyone in a timely manner. Favorite Location by far”
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“Visited the store to transition away from AT&T. Regina was over the top Awesome! She got our info transferred to our new phones, and made sure to qualify us for all of the incentives we were approved for.”