Department Stores in Chicago Ridge, IL

“Isabella at the Chicago Ride Sephora Counter provides outstanding customer service. She is a true professional willing to go the extra mile for her customers to make them feel comfortable and wanted. I had the best experience with her this week.”

“I accidentally purchased the wrong pair of pants, and when I realized my mistake, I quickly called Marshall's. Liliana, the manager, answered the phone and immediately went above and beyond to help me. She generously searched the entire store for the pants I was looking for, took down my name and phone number, and even called me back seven hours later with an update.

I honestly couldn't believe how kind, thoughtful, and dedicated she was. It's so rare to come across someone who genuinely cares enough to put that much effort into helping a customer. Her kindness made my entire day, and I'm incredibly grateful for everything she did.

Thank you so much, Liliana! Marshall's is lucky to have you. You deserve a role even bigger than manager, CEO, honestly! 😊”

“?? Hey fellow Google Mappers! ☺️ I’ve been to this Ross location so many times and found so many good deals. Friendly staff, great inventory, & prices you just can’t beat. I’ve been to other Ross locations and I’d have to say this is my favorite one.

⭐️ Customer Service: The staff are always friendly and welcoming. I always get greeted when I walk in and it feels nice. Keep up the amazing work! From time to time, I’ll have returns and the associates are always patient with me whether it’s me trying to find the paper receipt on my pocket or purse. The line to check out tends to be really long on the weekend, so I’d suggest maybe at least 2-3 cashiers on the register on the weekends at least to reduce the waiting time in line and a smooth & fast checkout experience.

? Bathroom: The bathroom is located in the back of the store. To use the bathroom, you have to notify the security or an associate since the door is locked by a pin pad. I’m assuming this is to prevent someone from stealing which is good, but interesting that the Marshalls in the same plaza isn’t locked.

? Merchandise: This Ross location has great inventory. I’m not sure how often they restock their merchandise, but I feel like every time I come, I see something new or there’s a different set up especially if a holiday is coming up like Valentine’s Day, Christmas, etc. they have a dedicated seasonal section where they have items based on the season. I have a pair of UGG boots, Nike shoes, Puma shoes, and more from Ross. You can also find some good cologne/perfume here. My boyfriend is plus size and unfortunately their plus size inventory is very limited, so you are definitely better off at Burlington. Kind of random, but they sell Funko pops and DBZ figures.

?️ Overall Experience: Overall, I always have a great shopping experience at Ross at the Chicago Ridge location. The staff are friendly, great inventory, & affordable prices.

? I hope this review helps Ross in the Chicago Ridge location, Ross in general, & its current and future customers.

Have an amazing day! ☺️”