Apple Michigan Avenue is a large and busy store located near the Chicago River, known for its helpful and friendly staff. Customers often appreciate the knowledgeable employees who provide good service, such as fixing phones quickly and offering helpful recommendations like Apple Care. The store has a beautiful location and a welcoming atmosphere, making it a great place to visit with family and friends. However, some customers have experienced longer wait times, especially at checkout or when waiting for assistance without a reservation. Customer service over the phone has been less consistent, with some finding it unhelpful or difficult to get support. Overall, visitors enjoy the helpful staff and the store's nice environment, though they advise being prepared for waits during busy times. Despite some minor issues, many leave satisfied with the service and experience.
Everything was good until phone customer service cannot help or trying to transfer you to someone else probably abroad. This location is normally had great service but it’s a 4 star simply due to the customer service via phone. Then having to come down in person for the second time for the same thing.
November 2025
It’s a big store with a lot of helpful staff but be prepared to wait in line if you do not have a previous reservation
November 2025
A little busy. They need a better simple checkout counter because I had to wait a long time just to buy wired headphones.
