Hertz Car Rental - Chicago - State Street HLE
Hertz,
Car RentalHours:
401 N State St, Chicago IL 60610 Hours
About Hertz Car Rental - Chicago - State Street HLE
Hertz Car Rental - Chicago - North State Street offers a convenient location close to hotels and city attractions, making it easy for customers to pick up and return vehicles. The location has a wide selection of cars, including luxury, sports cars, SUVs, EVs, vans, and trucks. Customers appreciate the friendly and patient customer service, with staff members like Alex and Tai often going above and beyond to assist, even during busy times. Despite occasional lines, staff work efficiently to serve customers quickly, managing multiple tasks with professionalism. The team is known for their helpfulness and positive attitude, ensuring customers feel valued and satisfied. When a preferred vehicle isn't available, staff like the branch manager and manager trainees work diligently to resolve issues and find suitable solutions. Parking during vehicle returns is manageable, with options like parking on higher floors and easy access to the office. Overall, the location receives high praise for its customer service, friendliness, and helpful staff, making it a reliable choice for car rentals in downtown Chicago.
Most Recent Reviews
September 2025
By far the WORST.!!! At this point any HERTZ I would never do business with them again I don't care if God personally came down and told me to!!!!!!
August 2025
Hassle-free booking, picking up, and returning (even at a different location). The charges are clearly mentioned ahead and so I could plan and expect what I am going to pay. The return process was super simple and allowed to return at a different location than pickup location. It saved us a lot of time and money.
August 2025
I was running late for a pick-up so I called the office and spoke with Alex, who was so helpful and very accommodating and made sure my reservation was available when I arrived. Customer service at this location was friendly and patient. Thank you, Alex!
More Comments(249)
Nearest Hertz Stores
You May Also Like
- Chicago, Illinois
